Christopher was very professional and helpful. The video explanation of the inspection was very helpful as well.
LAcarGUY customer reviews
Google Places · 475 written reviews · Updated 2026-11-13T14:01:35.993Z
Not good
I have always had a good experience at Santa Monica Honda. The employees are always friendly, efficient and explain the services you need and services that you don’t. It’s a pleasure doing business with them. In addition, Moses checked me in and took excellent care of me and my vehicle. I know I was in good hands and will ask for Moses in the future.
I had a great experience with Steven who took care of my car . I appreciate His excellent professional expertise and very pleasant customer service.
Christopher handled this professionally and courteously and I couldn't have been more happy with his service
Had an excellent experience getting my car serviced. Moises communicated clearly throughout the time my car was there.
I had an absolutely fantastic experience at Santa Monica Honda dealership service department, I highly recommend.
Great service. And they still provided free service my first two years of owing the car!
This is really minor, but I received an advertisement for an oil change that would only take 60 minutes, so I booked an appointment, showed up on time, and checked in. The agent told me it would take 2 hours. Originally I planned to just wait an hour in the shop, and I would have arranged for a ride home if I knew it was going to be 2 hours. Also really minor, but shortly after booking the appointment, I received multiple spam emails and texts from Honda with offers to buy my car. The price with the coupon was competitive, but in the future, I might prefer to just go to a closer service center and pay slightly more for faster service and less spam. The agent who assisted me was courteous, and I didn't feel that the technicians were trying to sell me something I didn't need--they just mentioned my cabin and engine air filters which were about due for replacement, but I can easily replace those myself for 1/10 the cost.
I recently brought my 2011 Honda CRV to Honda Santa Monica for routine maintenance including an oil change. The person in the service department helping me was Rey Arellanes. I was very satisfied with the level of knowledge and professionalism provided by Mr. Arellanes. He answered all my questions and addressed all of my concerns in a timely and courteous manner. I would highly recommend him and the team at Honda of Santa Monica for all of your automotive needs. Many thanks!
I’ve been coming here to service every Honda I have ever owned. Great service!
My experience was very good. Service advisor, Yami, was extremely polite and professional. If I were in business, I would try to hire her. Only drawback was that I was told on the phone that service would take about one hour, but when I arrived I was was told it would be about 2 hours.
Team was great, from the initial service reminder call, to follow ups, to the day of service, everything was handled professionally.
Service department listened to me and found a rattle sound in cargo area - was a loose screw that the factory had not secured. All is well.
The people were very friendly and communicated everything thoroughly. Always a good experience!
Two days for a simple update software- My screen in blank
Moises was great! His communication was excellent and found the fix to my issues when others couldn’t. Great experience overall!
Took my car in for an electrical issue that was stressing me out. The whole process was very easy and timely. Very pleased with the experience.
Didn't have a good experience at all so many misss communications Spend almost 2 hrs waiting for a oil change and some gps issues that was recommended by the dealership On top of that I dont think they changed my oil filter because That filter was sitting on my passenger seat when it was returned very dissatisfied
A pleasant and satisfactory maintenance plus Honda recall service. What is annoying is that they sent me email and text message on the next day saying I missed appointment. ____________________________________________________ Reply to your response: I don't have a concern, it should be your concern though. You had turned an excellent experience into an annoying one due to disconnected operation.
Great Service.
The people in the Service Dept. are fantastic. Moises and Rey listen, they clarify and they give the techs all the information necessary to make my Accord happy.
The man who helped me Steven was very efficient, friendly and helpful.
at the end of the time service should have been completed 2 1/2 hrs- as explained when i arrived, (and me choosing to wait onsite), I got a text saying critical service should be added on. Not sure why it came then but the extra one hour and 15 minutes caused me to miss a whole day of work instead of the time I expected. Add in the $149 cost not covered by my service contract, I left pretty disappointed.
Steve Recinos did an excellent job scheduling and explaining the services needed now and on the future!
I went there for an oil change and my wait time was as they said
Steve gave amazing personalized service! He was kind and knowledgeable and made the experience feel seamless.
Great service appointment! Timely, professional and thorough etc. The facility was clean, using advanced technology and communications were excellent both before during and after my appointment! Great job by Santa Monica Honda!!
My experience was a very positive one!
Steven was super friendly and very helpful. First time at Honda of Santa Monica and it won’t be my last thanks to the advisor Steven Recinos as he was very trustworthy.
Thank you for all the information provided by your technicians. Found the 1 problem I almost forgot mention staff took care of it!!
Very quick and professional, Rey helped with all my questions
It was a hectic day for, so I asked Chris if I can have the car serviced and have it back at 2 PM. Even though they were busy, he made it a point to have my car ready at 2 PM, which I truly appreciated.
The Santa Monica Honda has a great staff, and the technician, John Castro, is a professional! I highly recommend having him service your car serviced and the honda team was great with my lease of my car.
Had great experience with my car services, Moises was very helpful 😊😊
My service advisor, Steven was wonderful!!
Great customer service and happy with the service they provide. They send you reminders and follow up and they make sure everything is going well with your car.
It too them all day to test the car.
Moises was great, highly recommend
Moises Bermudez was very helpful explaining the process to confirm my issue and fix the problem. A part needed to be ordered and he followed up to make sure I was notified when it came in to finish the job. I appreciate his positive attitude, patience and efficiency. Thanks Moises!
Christopher was the person who took care of me he was very nice and respectful I take my car in Santa Monica Honda all the time 👍👍👍👍👍👍
Professional and efficient! Moses is great to work with. Cares about customers and providing great service!
I've been taking my car to Honda of Santa Monica since I bought it from them 17 years ago. They always keep it in fantastic condition.
Quick and helpful service!
Everything went well. I was able to get the service for my car plus plan for future. Chris the service person was great !
10/10
I’m so happy that Honda Santa Monica is our dealership because they give excellent service. They’re very professional, kind, courteous, and they care about their customers.
I dropped off my car just after 8 am. I received a detailed email with video at 12:40, showing the recall test that was done on my car and that it was ready. When I called in at 12:50 and they said my service associate was at lunch. And that I'd have to wait for him to contact me before I pick up my car. By 2:00, I still hadn’t received a phone call and so I stopped by there dealership. It was in fact ready, of course. Bad treatment by Honda.
I did not need to wage, and everything was taken care of so efficiently and quickly
Moises almost made it too easy! I appreciate the great service and the timeliness! This is the only place I bring my car.
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