Service was very efficient. The person who helped was polite and very helpful
LAcarGUY customer reviews
Hyundai Santa Monica · 391 written reviews · Updated 2026-11-13T14:01:35.993Z
Simple service didn't need much done
Friendly staff. Good deal. Found the exact car I wanted. Explained all the features.
Good but takes time forever imo
They left the car's interior dirty and didn't clean up after themselves. They also failed to reset the service reminder.
They took lots of time and did not find or fix the problem. This was my second attempt to get it repaired/replaced.
They did not solved the issue I had completely.
Terrible service, bad communication; after I bought the car, they stopped returning my phone calls. Manager was of no help. Salesperson was uninformed and unprofessional.
Excellent Service from Poway Ca to SanDiego Ca to Santa Monica since The 1980s when the AZERA first came out!!! Hyundai Should come back with another AZERA. 100 percent from A to Z Performance!!! Thank You All for the Customer Service & Especially the Technicians 5 Star Service Shirley A. Altieri
Didn't know my appointment was scheduled. Told me my lease didn't cover the repair (it did)
Free coffee machine while you wait.
Alex, the service concierge, was 5-star, but the service wasn't. I came at 8 am for a battery replacement and agreed to a 12,000-mile inspection. Six hours later I learned a third-party device blocked the replacement. Hyundai's policy was to pay a steep fee or return to my selling dealer. Dealerships should work together for customers.
They were efficient and effective in, performing the necessary tasks associated with my initial vehicle check up.
i waited 4.5 hours for an oil change. they didn't communicate with me at all despite numerous requests for an updated eta. then, they texted me to pick up my car and i waited another 30 minutes at the dealership.
Friendly service. Very good communication.
While still under the three year maintenance program they try to talk you into unnecessary premium options.
Excellent service. I highly recommend this dealership. Two thumbs up.
The associate was extremely helpful, the service quick and cost effective.
Service was handled quickly and smoothly. Shay took care to arrange despite being away.
Professional and courteous service as one can expect from a Hyundai dealership. My ratings would have been 5 stars instead of 4 if the car had been washed.
Overall great customer service and friendly staff
They were terrible. Took far too long to fix a basic problem, and failed to communicate. When I picked up the car, the problem was only half fixed and they needed to take it back. Overcharged. Won't go back.
I had such a fantastic experience with Alex! He was communicative from the start and even helped to get my service done well earlier than I expected. Taking your car in is never the way anyone prefers to spend their Saturday, but Alex made it as easy as possible. I will request him next time I need my car attended to!! A++ service!!!
Disorganized, unprofessional, and scores really low on the service center list.
Had to go for the battery system update, otherwise never would have gone. Poor service every time I've gone.
I didn't expect to be there 6.5 hours and the coffee machine didn't work, but other than that it was okay.
Went in for 45k service. Told my rep what work I had already done, got an itemized list of what the service would entail, was able to reject what I didn't want done, and got a customer loyalty discount.
I still have no idea if there was a problem with the tires or not. No one explained anything and I tried to call the dealer to find out and no one called me back. I assume the rest of the car was fine. I will still use them but make sure I have all questions answered before I leave.
The sales people were nice and helpful. The finance department messed up the paperwork. I am still waiting on the check for my trade-in and today, I received my paperwork with my middle name spelled incorrectly.
I had a service manager that was very detail oriented & attentive. His name is Alex Flores. He is a valuable employee! My wait time for my car was longer than expected. Over 4 hours.
Professional painless purchase. Was a great deal on this particular vehicle. Invested in 5 year FULL Warranty like leaving lot with a NEW CAR.
They damaged my vehicle, lost their pre inspection footage and didn't offer a loaner while working on the vehicle. Terrible client service.
I have a 026 Tucson Linited Hybrid and received a recall otice about the instrument panel and cameras failing. I made an appointment as soon as I could. The staff Santa Monica Hyundai Service is terrific. It wasn't their fault that it took 3 attempts to really fix it. The first try took 3 hours and the problem returned the next day. They kept it overnight the second time to make sure it was fixed and the problem came back on the third day. Finally, they had to consult with Hyundai about the best fix for it. I got my car back after 16 days. For the last one, they provided a loaner. It's been over almost two weeks and the issue seems to be fixed.
It was very nice. Service department was unbelievable. I got there and they gave me an Uber to get home.
It was great. Very helpful. Didn't try to upsell me.
Great service and friendly staff
The personnel were friendly and very efficient.
I asked Hyundai Santa Monica for an out-the-door (OTD) price on a CPO car, and they provided one. Unfortunately, the price included several add-ons that put the vehicle outside our budget, so we ultimately decided to pass.
All good see them next Time always my favor place
Service was All Good, timely & service person was professional.
Service took all day for regularly scheduled maintenance. Then it wasn't completed. My car still displays service maintenance required. I'm still getting emails about scheduling the same service from other dealers as well. Ultimately, the service was incomplete.
Excellent Job, Alex was awesome
Rishay is the one that sees to my car, and she is very personable and super nice. Thank you Rishay!
Sales people had a bit of an attitude
Excellent service from my advisor and overall. Thank you.
I spend 5k and they did not clean the car. I know this extra but it you have the car for a week and a half and spend so much money it would be nice to get a carwash thrown in. The service manager was very nice.
They didn't wash my car. Quick service and good communication.
I would not recommend coming here to friends or family. I was in a month prior and had a completely green and excellent vehicle inspection, 0 problems after my regular oil change and tire rotation. I have that inspection result printed out. Exactly a month later when I need to have a form signed for an out-of-state vehicle inspection to renew my out-of-state vehicle registration, they claim they cannot sign it without a new inspection, and suddenly find potentially hundreds of dollars worth of repairs needed. From 100% excellent and green to completely failed subsystems with less than a week of actual driving time on it. I was eventually charged $250 for a signature on a form that is now worthless because it says I FAIL points on my inspection unless I paid more for unknown amount of repairs.
I was glad that service put coolant in my engine but sad that I need a new engine.
Hyundai Santa Monica is the best. They make my Hyundai Happy.
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