our sales rep was Roxy, she was fantastic and extremely knowledgeable and very low pressure. She really knows the Lexus brand! She was referred to us by somebody who bought a car from the dealership.
LAcarGUY customer reviews
Lexus Santa Monica · 40 written reviews · Updated 2026-11-13T14:01:35.993Z
Ignored every request for an out the door price for 5 days. Eventually the truck I was interested in sold. Sales staff doesn’t care to deal with you unless you are standing right in front of them.
Nobody contacted me!
The staff was quite wonderful and helpful. I felt that everyone was honest and to the point. I did not have to deal with any added salesy conversation. The car is wonderful! Alex and Fred treated me very well. I give them a thumbs up.
The sales lady we worked with exceptional. Time spent at the dealer from the time we got there until the time we left with a new car was 3 hrs.
Staff is helpful good deal end bhavior
This dealership never worked with any military or the military banks like Navy Federal. Besides not being military accommodating rather than friendly, I was very interested in the vehicle they had. Sales person was okay but I felt nothing about the price was transparent. I never once saw the manager who was giving them price and the conversation I had with the sales person felt as a scenario base rather than the actual out the door price for the vehicle. After halfway signing the paperwork I stopped to confirm the price I was told and was told to come back the next day. The manager said he never agreed to the price I was told, but again I never seen this manager once. I felt I wasted a lot of time this dealership is 50 minutes away and I gave up. I wouldn’t buy here or recommend to anyone.
I didn't get a chance to visit the car dealer. I didn't get a response from the sales team right away, and the car was sold the same day I reached out.
Phone call only but the people I talked to worked with. They stayed in touch with me until I found what I was looking for
It is a lovely dealership. Staff is polite. I was not crazy about the Lexus and test drive. Will wait for something else in May or June
Lexus Santa Monica tacked on 3,000 of hidden, mandatory costs not included in purchase price advertised.
I inquired about a pre owned vechical they did not get back to me untill days later by then it was already sold.
Sadly, it was an incredibly poor experience. The salesman I worked with was rude and lacking professionalism. This dealer prices cars high and wont negotiate on price. In addition to top of market pricing they bill many thousands of dollars in required extras. They dont permit mechanics to look at a car offsite prior to purchase. Very disappointed with this dealer, they claim to sell luxury products, but nothing about my experience was luxurious or amazing.
Bought car for daughter here and was good experience. No nonsense and straight forward. Would recommend. Got great deal on car.
Followed up my request, talked nicely. Unfortunately, I am located in Bay Area and its bit far for me.
Customer service is horrible. I understand if you will not move on the pricing but you can just say that but being rude telling me. Also lying about vehicle is sold to try to make me drive over 3 hours to come get the vehicle after it was supposedly not sold at their pricing.
We ended up buying from here and it was a good experience
Very quick response, great customer service
Told the salesman the price I wanted to pay and he kept going on and on about moving forward and I kept going back to if his " boss" will do the price I asked about ...I had to block the salesman cause he kept texting and wouldnt answer the question
They advertised the car has no accident and it was all different paint shade around the car, the guy who helped me was rude and he didn’t care 2 cents about they are lying to customer. Bad bad bad! DO NOT use this dealership SCAMMERS
The dealer at Lexus Santa Monica was helpful. He returned my phone inquiry and was patient as I was evaluating my choices. He followed up with an additional phone call on the day that I asked him to do so. Because I found a better vehicle fit for me, I purchased a vehicle from another dealer. The Santa Monica dealer was very courteous when I turned down the vehicle at his dealership and left me feeling like I would want to do future business with him.
Great dealer for following up on sales.
Very good
I expected a higher standard from a large Lexus dealership like Lexus Santa Monica. My initial experience purchasing a used Lexus GX460 from Lexus Santa Monica's pre-owned department was positive. The sales process itself was smooth and efficient. However, this positive impression quickly soured. The vehicle was misrepresented as accident-free, yet I later discovered it had been in an accident, along with numerous mechanical and cosmetic issues (chipped windshield, paint imperfections, steering wheel offset, weak battery). Despite contacting the pre-owned director, Will Rivera, he refused to address these serious problems, stating all cars are sold "as-is." The initial positive buying experience is completely overshadowed by the dealership's lack of responsibility and support after the sale. Do yourself a favor and s ave yourself the headache and the significant financial risk; do not buy a used car from this dealership.
They've got great response time.
Asanti is pretty great, looking forward to buy from him again
Great service and helpful
Great
mohammad was great
Not helpful in any way. Wanted to do business but they’re not willing to discuss pricing without me driving there and test driving the vehicle. Would not recommend and advise to not waste your time with them.
Excellent sales support staff.
Didn’t even have the car it was sent to auction but they verified the car was there the day I went to look at it. Once I arrived they didn’t have the car and kept trying to push their other cars,on me instead. Bait and switch tactics were used. I will never use this dealership again.
Primary salesperson was helpful and showed me the vehicle and answered questions. Everyone else was very indifferent. I was interested in purchasing the vehicle but a warning light on the car needed to be checked out. I was not kept in the loop and asked for updates a few times. Eventually I was ghosted and received a notification a few days later that the car sold.
I ended up buying the car from them but Michael the salesman was awesome but the manager Michael was trash.
Says they don’t do out of state transactions, but have reviews of people saying they purchased from them out of state. I guess they rather have the car sit there instead of making a sale.
Really great dealer with helpful, knowledgeable people.
They responded in a timely manner.
Sales person was very helpful....
For some unknown reason the internet sales person tried to mark up the vehicle with fees that were not explained. The vehicle has been at the dealership for more than 60 days and the price keeps flatulating from week to week. The internet sales person PC were numerous instead of an email to sale the aforementioned vehicle (28,559.00). I'm disappointed in the fact that a SWAT pkg. was added to the vehicle 1,595.00, plus 470.00 additional non tax fee is not feasible. I wrote the GM a sincere email and he never even responded. I indicated concern for everyone due to the fire danger that was apparent in the area. And so I don't know what to believe about this situation at this time. I was locked in to purchase the Cadillac until I was locked out by the GM and the Internet Sales Manager.
Beware!!! This dealer is no good. Don’t do business with them. They advertise lower price for their vehicles but when you get there they will tell you there’s a 3,000 extra for dealer add ons and then you start the same old process of negotiations BS. These guys need to be reported to BBB.
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