When I learned that the service - systems update - would take longer than quoted, I was provided a rental car at no charge.
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
This service always top tier and exceeds my expectations. Thanks
It was great. No complaints at all. My service tech was nice
Excellent customer service!
The work was done quickly and correctly. Drop off was easy. Pick up was easy my service manager Susan is excellent
Our salesman, Chris, was very helpful in finding the right fit for us.
PRICE IS TOO HIGH. $600+ for an oil change. My brakes still squeak, my car was still dirty, and it took nearly 6 hours. What for? I drive 30 minutes to you all because it's the only one near me. Then I have to take a loaner out, pay for that and the gas on itwaste my entire Saturday waiting for you all to say you CAN'T fix my windshield wiper sprayer, can't fix my seat that won't adjust the height, and you don't even replace my windshield wiper blades. This was probably my last service with you all. Rates are too high, service is too slow, and there's no return value. Plus you gave me a 115k mile service and my car only has 70k mileshow dumb is that? What good is a dealership service?
I was provided with excellent customer service. I received car updates throughout the time while my vehicle was being serviced through text.
Earv Arias made buying the used 2025 Jetta Sport that we found online an easy experience. Connected my phone to the Jetta for me as it would've caused me a lot of brain damage doing it myself. (I'm 67.) Very accommodating, gave us all of the info about the vehicle's history, very pleasant to deal with. Berdj Hakverdian in Finance streamlined the procedure of payment so it was quick and easy. We were delighted that Chris Estrada was still there. He sold us my 2014 Passat 12 years ago.
My service was awful!!! They wrecked my car for the settings to alert me to come back to them as a dealer for Service. I only signed up with this company for an extended warranty.. their prices are crazy. I want to get out of my extended warranty with them and I'm going to have to do my own research to do this because I will not allow any company to take advantage of senior citizens.
Service team was great! Very attentive, communicative, and helpful.
the only feedback I have, is that there should be a shuttle service
The problem still wasn't resolved. I dont think it's their fault, though. I think this car is a lemon.
Staff helpful and friendly. Didn't try to oversell me.
Susan is the best! She always looks out for the client.
Service department is great it's the sales people that suck
The experience at Pacific Volkswagen was Great. I made the appointment, arrived and was immediately seen by the Service Technician and a couple of hours my vehicle was ready and I was on my way.
Service was great Susan is the best
My recent service was excellent. Daniel and Tony are the best. They always take care of my Volkswagen. Thank you Pacific VW
They were all good! Great talking with them And they deliver the car.
Pacific Volkswagen was great
Great experience with James at Pacific Volkswagen! So professional.
The attention and service is okay, but the waiting lounge is small and a bit crowded on weekends, hope dealership will offer more seating options, and WiFi access will also be great additions.
Great service. Susan was outstanding.
Fast and efficient; Susan was very helpful.
Great easy service, Friendly customer service.
I had a fantastic experience getting my tire serviced here. The staff was prompt, professional, and transparent about the work needed. They got my car in right away, fixed the tire issue efficiently, and had me safely back on the road in no time. The waiting area was clean and comfortable, and the customer service from the entire team was top-notch. Highly recommend this service department for anyone needing quick and reliable car care!
Love my service advisor Susan She is the best
Everything was done. Efficiently and on schedule and the staff were welcoming and informative about explaining everything
They are great! Very informative and thorough
They were prompt and finish when they said
Pacific Volkswagen, Excellent job!
Delivered car when promised fixed. Did inspection of car to identify other issues. Confirmed with second opinion that they were correct.
My service advisor, Susan Ahn is the best! We own VW's because we get to work with her.
I love Pacific Volkswagen! Service is fast, everything is clean, Susan is efficient and friendly. There is a little dog park nearby, great place to take your Volks!
Incredible overall experience
Great, "world class" service, knowledgeable service staff.
Carlos Blanco at Pacific Volkswagen in Hawthorne was amazing. He provided excellent customer service to myself and my daughter. He went out of his way to make sure her car was serviced and continued to keep us updated. Thank you Carlos for all your help.
Pacific VW does a great job servicing your car. If there's an unexpected problem, like I had, Tony the service manager, is great about taking care of it personally. The team really came through for me
II was very happy with the service I received at this VW dealership. The staff is friendly and polite.
Awe it was long but definitely worth. Everyone at Pacific Volkswagen was great truly another amazing experience. I will always bring my Tiguan to Pacific Volkswagen. Thanks for your awesome service AGAIN!
Very professional attention by Taidy Garcia who solved my car issue in a very short time.
The issue with the car was not resolved and there was no interest whatseoever by the dealership to address it.
Service prompt and articulate communication
Annual service a d inspection completed and two new front tires. Done in 1 1/2 hours.
The speed at which the dealer got my service done was impressive!
The sales rep Erv was great and knows how product and is not pushy at all and we appreciated his demeanor and non aggressive approach as many do and make the customer put off.
The work was done in a timely manner. Communication was also timely. Susan (my service advisor) followed through on all my car's needs. Great service as always, but I do miss the convenience of the Santa Monica location!
Great. Don't ask me to write more for a review.
It would've been nice if the sales manager who's sold me, the extended warranty on my car would have explained everything while I was sitting in his office instead, he was distant. I'm still confused as to what was done to my car and what was NOT.
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