They make it easy by being open on a Sat.
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
The service is good and performed in a timely manner. Daniel is a great service person.
Fast quick service Great customer service
Customer service and attention to detail is excellent. Friendly and knowledgeable .
Service was spot on they make sure you know what's going on with your car
It was a wonderful, fast and easy visit! They took care of all my needs in one shot.
Since the initial drop off of my vehicle I got 10/10 service from everyone
My service rep was exceptional getting my vehicle serviced quickly due to pending medical treatment that was needed
My service person Susan was patient, kind, and extremely helpful. The waiting time for the completion of service was not long at all - about an hour and a half. I left a satisfied customer.
Great experience with purchase. Fair price and fast in and out.
They did an excellent job, they got to the bottom of the problem
Quicker than their estimate.
Easy onboarding, friendly staff, timely information and updates on service.
Good service, the service advisor was very professional and keeled me informed how the work on my vehicle was progressing.
Advisor is always willing to help, prompt with great communication throughout the visit, and every visit has been amazing.
Finish job on time. No delays!
Very customer oriented. Friendly staff and accommodating.
That Susan is a one of a kind. Thanks again.
unfortunately, Pacific Volkswagen is near me. So, I have no chose but to use them. I would rather deal with McKenna Volkswagen Cerritos. It's too bad that Pacific VW has no other competition in this area. My preference would be not to use Pacific VW; however, I am stock.
I had a great experience with Pacific Volkswagen for my 2017 Tiguan that was overheating. Susan Anh was a great help and I appreciated my service!
Service was quick. I am not able to submit unless I write more. It's like high school.
Quick service and good communication.
i always trust them and they're as quick as possible
It was a great experience start to finish.
Excellent service! Susan was very easy to work with and helpful.
Great service advisors Speedy service
They did not rotate my tires, even though when I may have a bubble in the front tire, I still didn't understand why they didn't rotate the tire from front to back
I love Pacific Volkswagen! I know a lot of people don't get their cars serviced at a dealership but I find Pacific's service department to be amazing. Susan Ahn is always super friendly, helpful and communicative! .
I like when they send a video of your car and explain what needs to be done.
Hello, I always have good customer and fast results
Very poor communication. Quoted price changed multiple times. How can the price of a simple oil change vary by 50%?
Susan Ann is the best service advisor! She is the only service advisor that we see at Pacific VW.
incredible service Carlos was phenomenal
Service was quick, but not complete. After installation of the new air bag, I asked they check the airbag light on the dash and turn it off even if it was a separate charge. This was not done even after the service writer said he would check it out as I was there to pick up my car.
Excellent customer service. Price too HIGH.
Jesus was helpful, had a great experience. We love our new Atlas!
The worst service ever! 1500 dollars and I don't even know what they did because no one explained it or walked me out. They just handed me my keys and pointed to where my car was! Terrible!!
What I like: service managers make it easy to get my car serviced. They keep me informed and the work is always good.
Susan is the BEST service rep. She made sure that the car was repaired correctly and let us know exactly what was wrong with the car. She really cares for her customers and Pacifica's service. Thank you!
So glad that the diesel specialists are able to service and find parts for my 2003 Golf C.Blanco the service advisor and Esteban the "dieselmeister" worked hard d to get it tuned up Thanks !
Great service! Communicating with customer could use some improvement.
Trust & Professionals The Crew is Spot-On
Susan is awesome!!! She always takes great care of us!
Excellent and efficient with friendly support and communication
Great Carlos was my service advisor
beautiful service. In and out in a manageable time
The Best Service Advisor in my repair history!
Everything done in timely manner!
Hi I had a front end alignment and it's still going to the right
Everyone is really friendly at Pacific VW and they did a great job servicing my car. However, since I had an appointment at 10AM for just an oil change, I was very shocked when they told me it would be 3-4 hours wait. I was scheduled to meet a friend for lunch so I let her know I would be late. I understand that they did the full 10K service even though I have only gone just 4K miles, but an oil change should not take that long. The team did rush it; it was done in 2-3/4 hours. Appreciated that.
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