In and out thanks to Luis Great service advisor. Don't have anymore to say or write. Henry Bayhi
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
Scheduled on line and was able to get the car intake done efficienlty and get a rental car as the updates and recalls took 2 days. The only odd thing was the automated system thought that I missed my appointment
Quick turnaround. Great customer service.
Susan is always top notch when it comes to taking care of us
Service advisor, Susan was outstanding. Appointment was on time, excellent communication, and car received on time.
Efficient and friendly service. Great team work and overall thoughtful and caring customer service.
Susan is an incredible service advisor. So kind and professional. Always going the extra mile!
Taidy is wonderful ! She was really helpful
Luis is always helpful, courteous and honest
Super helpful amazing staff in service. Highly recommend this dealership they care about their clients.
Great customer service! Friendly staff!
They charged $700 for a 40,000 mile service, they didn't put enough oil in the engine, so the next day the low oil light came on . They didn't call me back when I complained.
Really appreciate the top notch evaluation and expert service and support including yearly updates on my vehicle as they occurred.
Punctual and clear communication
Service time provided approximately 2 hours at 0845 completed time of delivery 1150 almost 12 noon. Tire pressure light came on while driving. I received assistance to reset after paid service. Very displeased
Pacific Volkswagen makes it easy to take care of my Jetta. I make an appointment, drop off my car, get a ride home, then pick it up when promised. The work is done on time and it is done correctly.
Great ! Very professional team.
Like everything. Fast and professional service.
Great service, I was sent a video of my inspection to better for things to update in the future.
Luis is super helpful and is honest about prioritizing service needs when there are budgetary concerns.
Deceitful marketing practices.
Recall software update. Everything went smoothly. Staff was professional and helpful.
Service was great and fast! Carlos was a great service advisor.
Fast and wonderful customer service!
Everything else was great, only, I was not able to get the inspection video and asked for a few time.
Excellent attention to detail.
Efficient. Great customer service.
Great service, speedy and well taken cared of
Great customer service! I walked through the entire process.
Fast and efficient, easy scheduling
From the time I pulled up until the time I returned to pick up my car everything was amazing all staff are always professional and pleasant the communication regarding what's going on with my car is OUTSTANDING!! I truly appreciate receiving the video clip showing the mechanic explaining the duties he's performing on my car.
My service advisor, Luis C. was very professional, friendly and quick to get me going. It was promised at a certain time, but was finished about and hour and a half earlier. I will always bring my car here for my service needs eventhough I live in Northridge and it's in Hawthorne.
I liked everything from getting my appointment for the date and time I requested. My service advisor Danny was prompt as soon as I arrived and his communication on keeping me posted was amazing.
I always receive great service with the service department at Pacific Volkswagen. Luis provided great service during my appointment and was able to fit me in for an appointment on short notice and check to see if there were any coupons for the services I had done that day. I greatly appreciate his professionalism.
They were able to identify the defect that the new vehicle has.
They were efficient and honest
fit me right in and took alvaro if my problem. great communication throughout experience.
Susie's the best service person.She is always up best smiling good day or otherwise.She greets me and when service is completed she explains everything that was completed. She will make great suggestions on any future work.. Need more like Susie. Donald Mcintire Marcia Mcintire
Susan Ahn is the best service advisor. Always friendly and communicates the status of my vehicle promptly. Never have an issue making an appointment, sometimes even the same day. Highly recommend Pacific VW Service.
Loved the video they sent me explaining everything
Service Technicians were very thorough and efficient during the Service Appointment.
Susan was helpful and took care of my car due to my check engine light issue.
Great service, kind and efficient
Susan has always given me the best service I can hope for; she is the best!
Service manager Tony will never call you back. Not honest
I took it in reporting issues and they only did the service without investigating. Also called and left message for callback from service, never got returned
Great customer service. Chris Estrada made the deal happen. Luv my Bug.
Fantastic service and staff this is the only place I would get my car serviced. Ask for Susan.
Everyone was nice and helpful
Professional Crew & Completely Satisfied
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