Marissa is the best! Great customer service, honest not pushy and always delivers in the timeframe promised.
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
They knew the vehicle very well - it felt like it was coming home!
I liked how quickly all of my concerns were handled. I also appreciated that I was not pressured into doing all of the services recommended.
Customer care in the service department was excellent. Luis Cornejo was our Service Advisor. He has helped us (my husband and I) multiple times and he is very knowledgeable and always gives us good customer care. He is friendly with a good attitude. All the representatives at Pacific Volkswagen that we have encountered are very accommodating. I would like to see the free carwash return after service is done. Just a suggestion, it would be nice. Otherwise, Job well done!
My service advisor, Susan A. Was great as always, in and out very quickly. Everything was great.
After being asked to reset an inspection light, they refused. I am rarely given an update on the estimated time for the repair. The service advisor that i always seem to get is rude and abrupt. I was erroneously charged an extra 450$ which was refunded after I noticed it on the printed receipt. I couldn't see a total before I tapped my bank card.
Fantastic experience. Start to finish. Highly recommend the whole team.
Everyone was very polite, competent and helpful. I was also informed of and took advantage of great tire savings. Thank you!
Pacific Volkswagen found me a company that could reglue my rearview mirror to the front glass windshield. So Pacific Volkswagen was great. But I had a Carfax report from you when I purchased my pre-owned certified VW and this report said my car had never been in an accident. So I was surprised when it was pointed out that my windshield was not the original factory installed windshield. For some reason it had been replaced, something that was never disclosed to me, so of course, I had to pay for the mirror being reglued and attached to the windshield, even though I had a 2 year warrantee. I will go back to the dealership and see if they will reimburse me or if you could do this for me, that would be great. The repair company showed me that it was just not glued well by whoever replaced glass and so that is why it fell off. The repair company says if it would ever mess up, they will come back, no charge. Thanks, Mark
always polite and explain the work that going to be done. got instant text with video about what was fixed
Susan is always the best when it comes to getting our cars serviced
My Advisor Susan was very helpful and reliable.
The staff did an amazing job getting my vehicle in and out
There was problem with trunk of the car since I bought it. I had to go multiple times for them to fix it. At the last service they charged me $ 250.00 to replace the springs which I paid while the car is under warranty. Unfortunately they put two poor quality springs that when I open the trunk it yuyus multiple times. This is the type of Service they do for the car that is under warranty ( only 6000 miles).
Susan Ahn is the BEST! Always ready to go, always on time, absolutely fantastic to work with. Service is always great, always receive my car when promised. All in all a pleasure!
It took me several communications to book my appt. I called, left messages, and emailed. Finally, several days later, I was forced to book it over the phone with your AI assistant. Turns out that none of the additional notes I left, for several things to be inspected, were tracked to the rep who received me, despite the AI saying it acknowledged my notes. This led to another issue, when I dropped off my car, I was informed at that point, instead of in advance, that it would take several days to inspect and fix everything. The notes online only said it might take a day, several days would have been nice to know up front so I could make arrangements. Once the car was with Pacific, I was not informed of changes to the timing of completion, unless I called in several times for updates. While the fixes were made, the communication was poor. And I'm not even sure the fixes were done correctly because one of them was I was getting constant error messages about the rear sensors not working, and less than a week after getting the car back, the whole rear camera function stopped working. If they are related, then the previous fix or general systems check up weren't done well.
Quick, Friendly, Efficient, Excellent Communication complete with video
As always, the staff was kind, thorough, and on time.
Fantastic Service! Very communicative.
Thorough inspection of the vehicle with supporting video and explanation. Took care of issue causing check engine light to come on. Good communication and follow up.
Ease of appointment, professionalism and personal attention shown by staff was exceptional. All needed service completed
Everything was great. No issues with the service, dealership, or service technician. Would appreciate more service discounts dealership towards routine maintenance.
Excellent service experience like always
The worst experience I had went in for a 50,000 mile check up and was there for over 4 1/2 hours with an appointment
From the scheduling of my service appointment to my service advisor's help, everything was done with caring and efficiency.
I like the way Jim Nolte the sales representative handled the entire purchase explaining everything carefully and answering all my questions.
Oil change took 3 hours. They didn't do the tire rotation I asked. What else can I say. Its my first time in this dealer and I was just disappointed.
Top tiered service from Susan and her Team at Pacific VolksWagen Service!
Friendly, easy service. Thank you!
They programmed my new key. Always a good experience so far.
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Helpful and honest. Detailed.
Easy appointment process. Great service advisors.
I ordered an extra key; they told me it would be delivered in 2-3 days, but I have to follow up for more than one week. Until now, I still do not know when I can get it.
Great service - professional and complete.
Good service, timely. Communication was and clear and helpful.
The service person, Teddy and the Manager, Mr. Tim were very helpful for caring my car.
I made an appointment for an oil service and it took the service department nearly three and a half hours to complete the work. I was waiting and in pain due to a back injury. The wait time was unacceptable.
Taidy was excellent. Service quick and great
From drop off to pick up, Susan is the Best!
So far all has been great! Tydie was amazing in helping me through the process
It is the third times that I have taken my new Jetta 2025, to this dealership from whom I bought that this car has problems: The trunk door does not close properly and needs to be fixed so I don't hit my head to it. I noticed since one month ago the rear brakes makes noise and there is scratches on the outside ring and the technician said it is working correctly.!!! I really appreciate it to help me this car that I love so much to be fixed either at Pacific or another dealers in LA. This is my 5th Jetts and it is not fair to treat me like that. Thank you;
Professional and friendly service advisor, truly an asset to Pacific VW's service department. Susan is the reason I my vehicle services at PVW.
Job well done. I am a repeat customer and total satisfaction has been a constant. Thanks again.
Always very pleasant ! My service advisor Luis is great!
We were in and out for new front rotors, pads, and battery within two and a half hours. Excellent customer service from the moment we pulled up into the service lane. They kept us informed along the way during the entire process and provided photos of the work to be done. We were traveling from out of state, but felt right at home. Highly recommended dealership service center!
My service manager Susan makes everything easy. She is the best
The service and my service advisor were outstanding. Communication was excellent. The service rep went the extra mile to make sure that all of my requests were taken care of and still got the car back to me on-time with no problems. Would definitely recommend this dealership and especially my rep Taidi Garcia, she was awesome!
HONEST REVIEW At first I was worried, then I met Jimmy who helped through the entire process. Answered every question, made sure I understood every question. I had an great experience even learned about my car and its unique accessories. How to keep maintenance up, which is valuable to me. They're very family oriented and dont shy away from being asked questions. I'm most definitely recommending family and friends to Pacific Volkswagen.
Excellent service. Friendly and professional.
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