Service rep was incredible, was wicker than expected, cost was exactly what was quoted over the phone. Kept me updated on progress and even sent a video of the multi point inspection before pick up, an item I never thought actually happened at other service centers.
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
On-time, efficient, and professional service at a great price!
The service advisor Susan is indeed one of their best assets. She is thorough, attentive, and patient. She is also a great communicator. I was.never left wondering what was going on with my vehicle. She definitely gets a 10 out of 10.
Everyone was very helpful. Pretty fast and painless.
After spending over $3500 to repair car, check engine light still on! So no, I'm not happy with service to date. We'll see what they come up with when we took car back for service. Car only worth $4500-5000 so not happy to put any more $$ in it!
My contact person, sorry, I forget her name was excellent. XXXXXXXXXXXXXXXXXXXXXXX
Easy appointment timely return good customer service, easy drop off and pick up. I have no more to add
Always providing great service
I didn't have my car in your shop on October 5th ?? It needs to come in for a problem that still isn't fixed from the last service a couple of months ago.
Pacific Volkswagen was very accommodating to my needs to service my vehicle, I scheduled my service appointment and the whole experience was NO stress.
It was easy to make my appointment for Service. When I brought the car in my service manager, met me immediately. The service was completed before the expected time.
On 9/22/2025, I took my 2011 VW Jetta in to have my air conditioning serviced. After explaining the problem, the Service person told me that the car needed a condenser, and it'll be 2 days and the car will be ready by Wednesday of the same week. On Wednesday, I did not hear anything from the Service person, I called and was told that the condenser had to be ordered from Jersey. He also informed me that the car would be ready by Friday of the same week. Since I did not receive a call on Friday, I called. I was told that the part arrived but it was the wrong one. After not hearing from the Service Dept, I called on Tuesday of the next week. I was told that the car is being worked on and wouldn't be ready until the next day. The Service person offered me a loaner which he had refused when I initially brought the car in. On the next (Wed), I received a call that the car was ready. I picked it up. The following day (Thurs), I check my invoice and noticed I was not charged for the condenser. I was charged for a valve. I called the Service rep and he informed that he couldn't explain but told me this is what they did. I drove my car the next day and all that blew out of the vents was HOT AIR!! It was worse than when I took it in for service. I called the manager throughout this situation and he never returned my call. I also called the Service dept to inform that my car was worse and no one returned my call. I had to call another dealership for help, and I was immediately given an appointment within the next few days. I have been a frequent customer for years at this dealership (Pacific Volkswagon). Also, I have referred family members to this dealership. We will NOT be returning. I will NEVER recommend this dealership to any human being.
Simply honest. No run-around or surprises.
Excellent customer service!!
Always stellar service from Tony and his team
It was an AMAZING experience teidy was absolutely wonderful and Tony as well. Everyone there was so helpful and attentive. I am a singe girl and they made me feel so welcomed and well taken care of. I asked a million questions and they were all so gracious and patient with me. Truly amazing
I always have the best service with a smile, great attitude and very efficient. It doesn't get much better than that.
Smooth experience overall. Helpful staff.
Quick response times. Kept me updated. Wonderful staff.
Service advisor was amazing!
The sales staff was helpful when they were trying to close the deal but when they made the sale everything changed. Not as helpful and friendly. Also was told the car would be washed, detailed and charged prior to picking up the car. Car looked like it was hosed down with little care to its cleanliness. Also received the vehicle with 40%. Disappointed to say the least.
Awesome service experience!!! Advisor Susan Ahn, was recommended to me by my son, now I see why. Susan is an asset to Pacific VW!!! Was provided a rental, great staff at California Car Rental.
Great and efficient service and always very friendly.
Susan was fantastic. Got me in for Labor Day weekend. Got my car back on time.
After picking up my vehicle from an oil change, I immediately noticed a strange noise and discovered that my driver's seat was broken. Neither issue was mentioned to me at the time of pickup, and I was nearly sent home with the car in that condition. Following some back and forth, it was determined that the oil change had not been completed correctly, which caused the noise. That issue was eventually fixed. However, the seat damage was blamed on me, despite the fact that it was in working order prior to the service appointment. With no evidence to prove otherwise, it became my word against the service department's. After several days of discussion involving both the Service Manager and the General Manager, the matter was only partially resolved. I was forced to pay $500 toward the seat repair, during which a damaged wire harness was also discovered. The Service Manager refused to assist me further, but thankfully, with additional intervention from General Manager Crystie Lucero, the wire harness repair was ultimately covered. Ms. Lucero was the only person who seemed to truly understand my frustration and made an effort to resolve the situation fairly. Unfortunately, this is the second issue I've experienced at this location after an oil change (the previous one, while under warranty, was also problematic). The overall service quality has noticeably declined in recent years. Because of these repeated issues and the lack of accountability from the service department, I will not be returning to this location for any future service needs.
Service advisor, Susan is awesome! She's always open in communicating with me and advising the best course.
Everything was perfect. They made sure I had a pleasant experience from drop off to pickup
The personal was very polite and knowledgable.
The experience has been a mixed bag. At the time of the deal, they confirmed that they 'owe' us the touch up paint for the car. We were told that we will get it within a week and it's been 3 weeks already and have not heard anything from them. All calls go unanswered.
Excellent service team and staff at pacific VW
I liked how I was kept informed of what was wrong and approximate time it would be fixed. It was actually done early. I liked that I was given a loaner car so I wasnt inconvenienced.
Always enjoy my service experience with VW.
Always have a great experience and special "shout out" to Susan Ahn. Always a great service advisor to work with when I bring in my car. Gives great care and attention to my needs.
The overall experience was okay. The service at the beginning was excellent. I would say that my service representative went above and beyond to assist me. Service was completed on time. After the service, my service representative was great, but unfortunately, when I went to pick up my vehicle, the other employees weren't as helpful.
The Customer Rep was very helpful and knowledgeable and willing to help
easy in easy out, a great team of dedicated workers.
They are a fantastic dealership and we have bought from them in the past and will continue to work with them in the future. It's a great experience.
They contacted me after they reduced the price of the car and sold it to someone else. I contacted them by phone and text and just got a response, 10 days later. Glad business is so good for you at Pacific VW.
I received excellent and courteous service while waiting for my vehicle to be serviced.
I have never experienced a car buying experience like I did at Pacific Volkswagen. They were so friendly, straightforward, accommodating, and gave me the price I needed to make it happen. It was fast comprehensive and they are all just LOVELY human beings. I will buy my cars there forever, I swear!
The service and advisors are top notch.
Marisa, my service rep , handles business and keeps me informed and happy!
Didnt gix breakas. It dangerous
Seem to be pretty good. Did a through inspection and replaced batter, changed transmission fluid, brake fluid checked other fluids and changed oil.
Everything was great. Appointment was set, good communication, and it was done on time.
Earv was so great to work with. Thank you so much. I absolutely am so happy with my car.
Always outstanding service and so grateful to have Taidy as my customer service rep.
Liked everything about service
Very good attention and excellent service
Always the best, on time, friendly and efficient. My service advisor, Susan, the most professional.
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