Like the person was really good and great attitude and great service. Price
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
They couldn't seem to find the issue but little independent woman that I am got car back and in one day I figured it out and only $7.99 out of pocket and small space frustrations. The seal between the Throttle body & intake manifold on 2014 VW CC sport!
I didn't like anything. Awful experience from beginning to end, and will never go to service department again.
Marissa provided excellent and timely service while handling a huge clientele. She always made me feel taken care of and communicated regularly.
Great experience first timer at this location
Tire replaced but technician didn't put donut tire back into position in my trunk and didn't reset tire pressure light - very sloppy! And expensive
About my experience They were kind, knowledgeable, and kept me updated throughout the entire repair process. I needed 4 new tires and some additional work and they were fantastic!! Thank you!
I like the fact that I service rep who listens to me and gives me the advice that I need. Susan goes above and beyond when assisting me. She is very nice to my girls. My sister and cousin bought their cars from the same location.
I liked my salesman. Martin, he did everything he could to satisfy.
I was very disappointed with my recent service experience. While my car was at the service center for several days, I received no response to my follow-up texts, phone calls (which were either ignored or immediately disconnected every single time), or voicemail regarding the status of my vehicle. I wasn't given even a basic update on when I could expect the car to be returned, which made it extremely difficult to plan my personal schedule. What made this even more frustrating was that the reason I had to bring the car in again was due to an issue caused by the previous recall servicewhere the settings were not properly restored afterward. I was only informed of this when I picked up the car. This kind of oversight is not what I would expect from a professional service center.
Attentive to time needs. Provided options for services
Great service from start to finish!
service was fast and price was reasonable
Easy on time and trustworthy . Great communication.
Great service from Susan from start to finish on my GTI!
My service advisor Susan was great!
What I liked: drop off was easy, (thank you Susan) service was performed quickly and correctly. Also, I love the cappuccino machine!
Always the best customer service and cleanliness
Service was quick and efficient. Top notch customer service. Jimmy and Sue are awesome!
Don't feel like sharing!!!!!
Always friendly!! Cleanliness, offers the best prices
They recommended repairs that weren't needed
They communicated with me every step of the way. Their work was thorough, professional, and timely. When my car was done, they had the paperwork ready and my car was already pulled around! They were so friendly and knowledgeable. Fantastic experience and my car is running better than ever.
Ok service up until you buy the car. Then disappear when you have questions
Not recommending this dealer at all. The sales person was not helpful.
The salesman and the GM worked with me on a fair deal for my new car
It's not fixed. parts are being ordered I hope? No feed back on when it might be fixed.
Great customer service. Good explanations.
Great experience with my sales Guy he's a breath of fresh air. Made the transaction very easy. He's a 10
Always kept me in the loop regarding status of car
Everyone at Pacific VW is great! Extremely helpful and always welcoming.
Great service and susan is the best service writer at VW!!! Professional and knows the VW cars
Very helpful, efficient, and friendly! Appreciated them waiting an extra 10 minutes for me to pick up my car.
There are great service reps, here, like Susan Ahn. And the work is always done on time.
The was completed in the timeframe that I was given.
Susan was GREAT! ALWAYS A PLEASURE AND EASY TO SCHEDULE SERVICE.
Thank you. Everything was great.
I was disappointed on the time if took the repair, I didn't expect will take 2 and a1/2 day car retention.
Service was outstanding, as it always is!!
Took 4 hours for an oil change and fluid top off.
Everything went well, very efficient staff and excellent service.
On time, very polite and friendly.
very poor customer service. I received my car back still experiencing issues. How they didn't catch these issues as beyond me, but it just doesn't seem like they're being thorough. Agent tried to sell me parts I did not need and never explained why. Then follow up texts not about the quality of service but to try to sell me another car. Never utilizing LA car guy again. Their customer service has gone downhill.
Vante was very helpful and honest during the entire process. Would highly recommend this professional dealership.
Completed on schedule...........
Thank you for for the Speedy Service
Fast and efficient, Marissa is great and thoughtfull.
VW Pacific is where I take my Vw after being a 20 plus year Santa Monica VW customer I decided on VWP. Daniel my SA has been very helpful easy to communicate with accurate and exceeding my expectations. The workmanship was flawless and full details of what was diagnosed and service was explained through a video by tech. Plus 12 warranty always helps. Thank you again VW.Pacific. Plus thank you Pacific Suburu for the purchase Ace your the man. Much thanks.
Pacific Volkswagen offers the best customer service ever!!! Helpful Professional Friendly They treat you like you're the only customer.
Carlos and Daniel in the service department are very professional and very attentive to customers.
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