Great people. Easy to work with and schedule appts.
LAcarGUY customer reviews
Pacific Volkswagen · 619 written reviews · Updated 2026-11-13T14:01:35.993Z
Stayed true to the original estimate and timeline Professional, friendly staff full of good humor
Great! Text updates for maintenance was helpful.
Plus: prompt service, ready earlier than expected, received loaner as requested. Negative: Asked to have my car charged while in for service, car was plugged in over-night but charger not turned on (stayed an extra 2 hours to get it charged 20%).
I always have the best experience with South Bay Volkswagen. Susan always makes sure my services run seamlessly- she's is the best!
Everyone is bery nice especially JR manager.
Great Customer Service! Great Energy!
Wonderful , Everyone was helpful
Tires were in stock. Service attendant was very friendly and helpful. Liked that the tires were under a warranty. Appreciated the coffee machine. Only tiny tiny complaint was the tv was very loud in the waiting room and made doing other work challenging. But not a big deal. :)
Service Rep, Susan Ahn is the very best! She really cares about the customers and always goes above and beyond whenever we service our 2 Volkswagens. Thank you Susan!
I always trust Pacific VW they do a great job. I especially love working with Susan Ahn, she's the best and goes above and beyond every time!
I love the wonderful service. The entire place is well kept. Thank you.
Pacific VW has provided me the best customer service, by far, through my many years with VW!
Nothing is perfect Bryant came close.
They completed my recalls quickly, and communicated what was happening.
I will always service my vehicle at this location. Susan the service advisor gets top marks. She communicates throughout the whole process.
The service representatives were courteous and professional. All my questions were answered.
Susan Ahn is a Superstar!! I always receive outstanding service from her and the experts at Pacific VW!! Thank you for the outstanding customer-focused support!!
Although I am happy with the service, after 3 years of owning my car I was quite estatic about owning the vehicle. About 3 months ago I kept hearing a noise like grinding and squealing could be heard while stopping. It's unacceptable to be told VW knows about it and it is normal, at first it was like you have to deal with it. Then told they're working on it it's been 3 years now. After going to a shop and having them replaced the brakes have a hotspot and have been over heating with these metallic brakes no damage but the noise is not acceptable I mean really. I upgraded to ceramic brakes and they recommended now routers at a cost of a little over $500. VW should upgrade their brake system ASAP instead of allowing the customer to endure this horrible noise as other people ask what that and you explain what I just explained to you they're not as interested in this vehicle. It bad customer.
My service experience was excellent. The staff were helpful, they worked with my schedule. All work was performed professionally. Would definitely recommend coming here.
Customer service is second to none ,very helpful , always nice. they kept me abreast of everything. Liked it a lot. I'd give them a 9
Fine - I was not told initially that keys would need programming along with the repair so I did not bring both keys - why would I? This visit was to program second key. Susan, my helper there was great! She was sympathetic and got the job done for me quickly. No complaints. I should have been told before repair to bring both keys saving me a second trip to Hawthorne. I doubt I'll be back anytime soon, but with an expensive repair would be nice to give the customer a car wash.
Susan is amazing! Great shop, been going there for years.
Good. Nive.Liked it... Thank You!
I'm very happy with Susan service
Excellent service. Customer service great
Great service! I highly recommend this service.
I'm very satisfied with my experience with Pacific VW.
Very helpful and good at Communicating
Staff very friendly, work completed promptly.
Service was great. However, tried to contact my service advisor for 3 days and didn't get any response from them. No one can give me any information on my car until it was done.
Excellent customer svc, excellent communication
The only place for my VWS. Daniel is a top notch service adviser. The work was preformed perfect and the price was fair. Thanks again Pacific VW
The service was excellent and the waiting lounge area was first rate!
Luis provided an excellent customer service
I took my 2022 Volkswagen Taos into the shop for a spare key. Understandably, it takes awhile for tech and the link everything up. But as I was leaving the key didn't work and had to wait another 20 mins for them to fix it. Then drove home and the passenger side window wasn't rolling down. Called back to see what I could do to fix it and was told to leave my number for callback cause the employee (Chris) was busy. Waited 2 days for a callback got nothing so called and was told I can't do anything to fix it cause it's wiring.
Thank you Pacific VW for always providing exceptional service!
Amazing service experience!! My first time here and look forward to coming back:)))
Marisa is always the best and the person who does your tires analysis was very helpful and responsive. Great experience with everyone!
Great
Great customer service took care on a timely matter
Amazing customer service from Carlos service advisor. He is very professional and knowledgeable. Ask for Carlos if you want an A+ experience.
Staff was very pleasant. Work completed on time .
They were quick and did what was expected. Good people there.
They always take excellent care of me, thank you Susan!
I always have a wonderful experience when visiting the Pacific Volkswagen dealership. Taidy is always super friendly and professional when helping me with my vehicle. The entire experience was smooth and easy, and the team is always quick to greet you either way a smile or answer any questions. I will remain a loyal customer to the Pacific Volkswagen Dealership!! Thank You Taidy and Team for helping me with my car!!
I scheduled an appointment with Pacific VW to bring in my 2022 VW Tiguan on Monday, February 3rd, due to warranty-related safety issues. Since I needed transportation, I expected a loaner vehicle, but I was only offered a rentaldespite the fact that my complaints were covered under warranty. When I left several of the people I had been dealing with just started laughing, which coincided with me walking through the door to the outside. My assumption was that they were laughing at me. Even worse, Pacific VW didn't even look at my car until Thursday, February 6th. I know this because I called on Tuesday for an update, only to be told that nothing had been done. When they finally checked it on Thursday afternoon, they dismissed my primary concernsignificant hesitation when accelerating in the morning (up to 5 seconds)as "normal." However, this issue is widely reported by other VW owners. The service department also claimed they couldn't replicate my other two concerns. Despite these being warranty issues, I was charged over $200 for the rental. Even the rental agent confirmed he had marked the paperwork as "warranty/loaner," yet I was still billed. To make matters worse, my Tiguan's mileage showed only a 1-mile difference from drop-off to pick-up, meaning they likely didn't even attempt to replicate the issues properly. The rental car they provided was a 2021 Jetta with 48,000 miles, and they charged me $48 per dayplus a 12.5% "premium service fee." This fee appeared in the gas section of the receipt, even though I had filled the tank at the Costco across the street before returning the vehicle. When I asked what the fee was for, the agent gave an incoherent explanation that made no sense. Before dropping off my Tiguan, I even provided the service writer, Brian, with a list of my car's issues, including possible causes and fixes generated by AI. Instead of attaching it properly to the service request, he deliberately turned it upside downlikely to ensure the technician wouldn't see it. This dealership is completely disreputable when it comes to servicing VWs. They dismiss legitimate concerns, charge customers unfairly, and show little effort in diagnosing problems. If you value your time and money, take your VW elsewhere
I love pacific volkswagen they always take such good care of me
Always helpful and happy! I've purchased and have gotten my service here for two vehicles
great service. good communication and very friendly and helpful
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