Maintenance services were excellent 👍, but very pricey. Service Advisor, Claudia Valdez, was exceptional.
LAcarGUY customer reviews
Google Places · 475 written reviews · Updated 2026-11-13T14:01:35.993Z
Claudia was super professional, knowledgeable and courteous! A great Representative for the Honda Service Department…!!!! ❤️
Took my 2022 Honda Accord in for service today and, once again, had an exceptional experience! The team at SM Honda consistently goes above and beyond to make sure everything is taken care of. From the customer service to the overall experience, they never disappoint. I’ve always had great experiences here, which is exactly why SM Honda continues to be my dealership of choice. It’s refreshing to find a place you can trust and confidently return to. Highly recommend!
Lack of communication. Time estimates way off. Couldn’t even communicate with each other re when car was ready for customer.
Easy to schedule an appointment. Very nice Service manager, repair took 3 hours, no loaner car or transportation to take me home. ☹️
I came from another Honda dealership. My car has had at least 4 separate recall repairs which have resulted in me spending entire days waiting at the other dealership. While the service staff was professional and good, getting appointments made for my recall repairs was challenging and disorganized. I was not pleased and unnecessarily inconvenienced. At Santa Monica Honda, I had the opposite experience. Everyone was straightforward, respectful and helpful. There had been a software issue no one anticipated, so it must have been tough dealing with upset customers all around. SMH did a great job handling it. Steve, who took charge of my car efficiently, respected my time and answered my questions. I appreciated the service at this smaller, more personal location. Couldn’t be happier with the outcome.
Leased a Honda 6 months ago and came in for a free inspection. I have driven it barely 2000 miles. 2.5 hours later I was congratulated that everything looked good on the car. 🤨 Not sure why it wouldn't after only 2000 miles.
The service was exceptionally fast and the transparency of my repair work was excellent. I highly recommend this location for service and repairs.
It was painless and well fone
Excellent service, very professional and helpful people. Thank you
Fadi, Quincy, and Justin were amazing to me and my family!
So nice and fast
Service manager Chris was great. Helped me out a couple of issues with my certified CRV. Wait times were a little longer than I expected but overall a good experience.
Rey was just so nice to have being my service advisor. He kept me so informed and updated. I wish i had a number for corporate to call so i could give him extra thanks. I live next to the Culver City Honda but i come to the Santa Monica one because the service is just so great. Thanks again
Justin in Service was polite and knowledgeable. Always have a fast, perfect service and will only have Santa Monica Honda take care of my SUV.
Fast great service
The price you quoted for brake repair was ludicrous. $5,550. I took it to my regular mechanic who charged me $550. This on top of your "losing" my car when we inquired about it last Thursday has left me with the "never take your car to a dealer for service" belief.
Honda Santa Monica service center under Fadi Awed is where I go to get my car serviced. Honest, reliable and top notch!
Polite and efficient service. Very helpful agent
Today’s advisor Moises Bermudez did an excellent job ! He was there for me above and beyond to file claims to my warranty insurance. After 12 days of non stop communication finally I bring home my car. Very much please !
They fixed my front plate without me asking! I was there for another service. I’ll definitely keep coming back.
My car was in for a recall (software issue). Christopher did a great job. He communicated with me often and the car was ready when promised. Nice work.
Rey Arellanes took the time to answer all of my questions about the repair of my 2017 CRV. I appreciated his professional manner and his pleasant personality. KW
I came in for a complementary fluid and tire check and the entire staff was so helpful and so kind and accommodating. I definitely will come back for any needs. I have for my car.
I had a situation with my vehicle Been brought out of state. And of course, in California, they have to be very special . Thanks to the Honda service provider customer service and crew. They were able to fix the problem so I could drive legally in the state. Keep up the great work until next time
Friendly and helpful. Good prices.
Fabulous Service at Honda Santa Monica Office!
I have taken my cars to SM Honda for years. Never disappointed. The work is excellent & I'm never pressured to do more than necessary. The videos they send of what they are doing & why are super. When they are done, I know I'm good to go.
Claudia from Honda Santa Monica was my intake person. She was nothing short of amazing! I believe she’s a true gem!! She’s very warm, knowledgeable, and more than accommodating. Thanks, Claudia!
All of the staff are so kind and friendly. I worked with them over the summer and when I came back to get work done on my car, the service advisors and techs were more than happy to help. Justin helped me- he is attentive to my requests and always works to find the solution. I highly recommend!
Tony greeted me and asked me what I needed done. I gave him the items I needed to get done. He was friendly and very knowledgeable. Gave me a time frame that it would take to get done. And he beat that time. Tony and the mechanic were great.
The person that helped me was a very present, curious and knowledgeable person, highly recommend Honda of Santa Monica and it’s personal.
Very smooth process from start to finish. Steven was very helpful.
very efficient staff
Mr Rey Arellanes give my car good services and very helpful.
Steven was wonderful on handling my service yesterday. The communication was great!!!!
Service was great and assistance by Justin was superb.
By far the most pleasant experience at an automotive service shop. Tony was super professional and very helpful. I definitely recommend bringing your car to get service at the Honda Santa Monica Service.
Ray is a nice guy and did a great job.
I was pleased with the service and with the person who helped me with my car service.
Friendly, efficient, and effective service made my repair easy and the experience supportive.
There’s a lot of room for better communication and customer service at this location. There was a recall letter that said it should take 20 minutes to do it, but that it ultimately depends on the dealer. When I called for an appt and later during appt confirmation, no one mentioned otherwise. I thought ok, that’ll be it plus or minus a few minutes. When I went there they said it’ll be 4 hours and they should have told me but no sorry or anything. All my plans for the day were out the door. Then, it was past 5 hours after drop off and no follow up. I called, call wasn’t returned. Called again to be told to come. The technician who was assigned didn’t say hello, welcome, thank you, didn’t explain anything, didn’t once smile or in any way engage in any friendly customer service throughout the whole interaction. It was a bit of a military style yes no interaction. Worst Honda dealer service experience I had so far. Anywhere else had always been friendly and communicative.
It took 3 hours to change 1 tire Definitely worst honda service center
Very professional and very helpful
Very responsibility
Justin was fast, friendly & professional: most highly recommended! Andy RAWN, Prelude Owner
Very efficient first service call for my very first Honda! Tony was a delight. Quite helpful.
Prompt and professional service. Jared? Greeted me within a minute of pulling up, and Justin was out soon afterwards taking my information. Justin was very thorough, and went over everything with me— I went in for basic service, and my car was ready within the time estimated.
Service went well. Just took a little longer than expected but overall it wasn’t too bad.
Diagnosis was quick and everyone is friendly and not pushy. Prices are relatively high but that is what’s expected of a dealership. Shout out to Justin! He’s the man!!
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.