Basically 1st time Honda buyer. Used 2021 Honda Insight. Had service tech, Rey, run diagnostics They found several items that needed service I choose the most important items for now. Left my car. As parts needed to be ordered, my car would be ready within 48 hours Which it was and I was very pleased with the service and customer support.
LAcarGUY customer reviews
Google Places · 475 written reviews · Updated 2026-11-13T14:01:35.993Z
Claudia my advisor was professional and straight to the point as well as the other employees that helped me. This was my first time there and you get a video of what services they do and that's pretty awesome! Great service 5/5
Outstanding Service in every respect. Ray was helpful and prompt.
The good: Service is good they do promise the estimate time that your car is going to be ready. The bad: they don’t provided any kind of shuttle or uber or Lyft to take you home
Worst customer service.
Justin was fabulous - kind, patient, and knowledgeable. My only disappointment was that it took 4 hours to complete a regular service and I had made an appointment.
Very unprofessional will never take my car there again. Recommended changing coolant at 53,000 miles on a Honda accord hybrid. Contacted them to ask them to not do it and ask for more information like if the minder code came up on the computer or if they tested the coolant. Never called me back and still charged me. Said they didn’t have a manager and very disrespectful. Avoid this place at all cost. I bought my car hear too. Don’t buy
Got my service appt via AI asst on phone. I asked to wait. It was a routine check up. Service took a bit longer than I’d hoped, they found a flaw in my tire and replaced it free of charge. Overall easy experience and not too $$$!
Excellent service! Steve was both kind and easy to work with. Would recommend.
My visit was great. The staff was very professional. They got me out of there quickly.
Very good service . They are honest and quick with fixing your problems. Thank you Honda of Santa Monica
Great Customer Service
This Saturday I Took my Honda to get oil change I had a great experience, Service Advisor Steve Recinos was very professional . He communicated clearly and was very helpful. I will definitely bring my car back and schedule an appointment with Mr. Recinos.
First service for my 2026 Honda Civic Si done!✅ Service was done quick and smooth. Nothing bad to say about my experience! Amazing customer service as always at Honda Santa Monica!
Excellent service experience. No wait upon arrival. Quick service to car and ready when promised .
Personal muy amable me atendieron muy bien
Had my car serviced at SM location. Justin is the man. Took care of my car the second I got there. Made sure everything was done right and on time. Thanks brother.
Moises was very responsive and helpful. He's quite friendly as well as being knowledgeable. He was a great help. Everything went as planned.
Service advisor Justin very courteous, efficient and knowledgeable.
Very friendly and knowledgeable.
Friendly staff but they need to check fluid levels before recommending service that doesn’t actually need to be done and then not refunding me the entire amount. This has happened at multiple dealers so I’ll probably stop going to dealer service centers.
Very enjoyable experience getting my certified pre-owned CRV serviced in Santa Monica! Helpful and efficient staff. I’ll be back!
Steve, my service advisor, was very helpful and nice. Previously, the service advisor assigned to me was quite rude. It seemed to me like she didn’t like what she was doing. Steve is unlike other service advisors that I had in the past. And he would call me up for updates. Thank you to him.
Everything was as promised, service team was exemplary
Great service Ray is fantastic. :)
Honda of Santa Monica fixed my air conditioning for more than $3,000. The work entailed removing the dashboard. Now, the right & left seat warmers switches don’t light up, the glove compartment door drops open instead of opening slowly, and the Honda Clarity handbook is missing. What gives? Chris M. is helpful. I’m counting on this technician’s generosity and customer advocacy to solve my concerns in the morning.
Came in for a oil change and check of systems in advance of a trip. I had forgotten that I signed up for the car care package, which meant that the service was totally free! Also, I was able to wait while they completed the service in under two hours- all in all a great experience and of course I love my Honda CRV.
Zero Technicians that doesn’t know what they’re doing
Great service center they were fast and the prices are fair very happy
I absolutely love Honda Santa Monica! Thank you for taking care about me for all these years.
Excelente
Luigi really listened and was extremely helpful. Keeper me informed throughout the process of what needed to get done. Extremely grateful and happy with the service and Luigi. Thank you!
The team at Santa Monica Honda service is extremely cordial, knowledgeable, & efficient and their mechanics do expert work every time!
Took my Accord in for routine service. Prices have gone up but sort of expect that everywhere. I told the service manager that I did not want any service which disconnected the battery. This causes the nasty emissions computer to crash so next time you try and get a smog check it absolutely will not work and you must get someone to reset by driving. $400-500 minimum. The work was done quickly but when I started the car it was clear the XM radio, clock and other electronics had been powered off by disconnecting battery. I immediately returned. The same service manager I had used told me that battery cleaning requires one connection of battery to be disconnected. He seemed clueless that this was exactly the action I had told him THREE times not to do! Nice guy but clueless. He offers me a $450 emissions reset which takes two day next time my car needs smog check. Not going back there again.
Always excellent customer service and communicative representatives who keep you informed. The service department is timely, thorough and reliable.
I had an excellent experience with the service department at Honda Santa Monica. Steven was friendly, professional, and made the process smooth from start to finish as always when I come visit.
Excellent, prompt and courteous service. I’m a loyal customer of Santa Monica Honda.
Been going here for years. Great service. Very nice people. Rey Arellanes is a standout. Very knowledgeable, kind and takes good care of me and my car every single time, without fail. Highly recommend.
Chris Magana was friendly, professional, patient and comprehensive. The diagnostic covered a lot of ground, as it should at that price, but I was glad you were available on a weekend. Felt a little bombarded early on with texts, but that seems to be the times we live in. (5 star service, 4 on the texting, but then I'm old school) MP
Friendly and efficient Explained the work and the cost clearly
Well explained and friendly service
Took my 2011 Honda Fit for an oil change, and the service advisor, Justin, called to tell me that my car needed rear brake pads, as mine were at 3 mm—about a $600+ job for parts plus labor. They didn’t have the parts, so I was told that I would need to pay for the parts up front, and they would order them and fix the car the next day. Took the car home, and brought it back this morning, and about 3 hours later, got a call saying that it was all a mistake—my brakes apparently have drums not rotors, and 3 mm actually means that the brakes are still fine. So I went back over to pick up the car and was told it would take 3-5 business days to get a refund for the parts I bought but didn’t need. The service advisor, Ray, who called me (my original service advisor, Justin, apparently was off today) was mildly apologetic on the phone, but that was it—a pretty annoying inconvenience for me in a number of ways, and no special apologies or consideration for their error. Not impressed.
Christopher was amazing from drop off to pick up.
Honda Santa Monica is the best!
Excellent help and service. Very much appreciated.
I had a great experience with Rey at Honda Service. I brought my car in for an oil change, and the team was honest, helpful, and never tried to upsell me on unnecessary services. They even discounted my bill because the appointment took longer than expected, which I really appreciated. They reassured me that my car was in great condition, and I left feeling confident that it had been well taken care of. It’s refreshing to find a service department you can truly trust. Highly recommend!
Very helpful. Chris is great.
I received excellent service
Questions answered
Excellent service, fixed right the first time & promptly! Thank you team!!!
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