You have not yet disappointed me.
LAcarGUY customer reviews
Google Places · 475 written reviews · Updated 2026-11-13T14:01:35.993Z
Had an inspection prior to purchasing a vehicle. Steve and the other staff that I interacted with were very professional and knowledgeable. I felt comfortable asking questions that I needed to ask, I did not feel rushed, and I would recommend this location to Friends and Family.
I had a positive experience with the service department at Santa Monica Honda. The general manager, Matt, asked me to bring my car it to check out the problems I had after the purchase of my car. When I took it in, Justine took great care of me and making sure the serving of my car was done in a timely manner and all issues were resolved. Joaquin, the salesperson that sold me my car helped with another issue. All problems were addressed and I left feeling that I had been taken care of properly. I highly recommend this location. It was a good experience.
I had a very good experience
Very convenient
I always find the customer service outstanding. When you are treated courteously with respect it shows that approach to training was internalized.
The person Justin who helped me was absolutely amazing. He answered my questions and was great!
Every thing happened just as it was presented to me.
Great experience! Everyone was professional and attentive with every detail. Christopher has been a pleasure to work with during my car service experience. Appointments are easy to make and the timeframe for service is excellent.
Thanks everyone for yesterday servicing my car.
Honestly was a very frustrating experience. The individual who helped me was very kind. However, what really disappointed me was how they treated my car. The mechanic who drove it into the parking lot for me to pick up drove so aggressively that the front of the car scraped the pavement. When i entered my vehicle, there were dirt stains everywhere. Additionally, I’m not sure why but the amount of gas in my tank decreased significantly without anyone telling me. Will not be going to this honda every again. Genuinely so disrespectful
Steven in the service department is a rockstar, I am so appreciative of his help getting my car fixed. It’s people like him that keep me loyal to Honda dealerships for my maintenance and service needs. Thanks, Steven! I am, however, highly skeptical of some of the service recommendations I get and speaking to Jeff (one of the service managers) was NOT a pleasant experience. Please don’t stonewall when your customers have concerns!
It was great Service
I’ve been taking my Honda Civic for service here almost since I bought it in 2017. I purchased car from the Culver City location of Honda.It’s such a great car that I’ve only ever needed oil changes. Service time is usually about an hour or so, but can take up to 2 hours. I guess my only quibble is that the service agents always seem to change quickly. Justin, the current agent is excellent. You can usually find coupons on their website for services as well. Very happy with service to date.
My service adviser was knowledgable, clear, and helpful.
Chris was a GREAT service rep!
Timely service.
Very bad service .Did nothing to solve problem.Vehicle was returned without washing
I took my 2024 Honda Prologue EV to Honda Santa Monica for a mandatory software recall update. When I scheduled the service appointment, I was informed that the update could take most of the day or possibly even until the following day to complete. At the time I dropped off my vehicle, I asked whether the Service Department would be able to both charge and wash my vehicle before pickup. Initially, I was told they could offer either a vehicle charge or a wash, but not both. I was pleasantly surprised when Chris Magano, my Service Department representative, contacted me to let me know the update had been completed and that he had arranged for both services to be done. Fortunately, the software update was completed thoroughly by mid-afternoon, and I was able to pick up my vehicle later that same day. I appreciated the professionalism, communication, and extra effort provided during my service experience.
If you need to get your Honda serviced, this is the one to go to. Staff is knowledgeable. Everything is done in a timely manner no hassles. No Overcharging.
Had a great service experience at Honda Santa Monica! My service advisor Justin Lee was great and patiently answered all my questions in detail.
My technical advisor, and the people in the service department are very professional, and respectful.
Fast knowledgeable Helpful . Easy to do business with
I was not pleased with the customer service and dishonest recommendations for service on my vehicle. Upon a second opinion, I learned I was given false direction on how to resolve an alert on my dashboard.
Our 2018 HRV hit 50,000 miles, so instead of taking it to our neighborhood mechanic who does our routine oil changes, I took it to Santa Monica Honda. They did all of the necessary routine maintenance for a reasonable fee and let me know about some items to keep an eye on moving forward. Initially I was skeptical but Jeff the service manager called me to explain the future recommendations and sent me a detailed video of my vehicle that showed everything and cleared up my concerns. Thanks Santa Monica Honda!
Steve Recinos is a very reliable, honest customer representative. I am always glad to work with him. I can highly recommend him for any kind of assistance.
I had my first visit and great experience at Honda Santa Monica. Rey was extremely friendly, professional, and helpful. He helped me so much with fixing my tire and made the whole process easy and stress-free. Excellent customer service and support!
Courtesy and welcoming staff. Oil change and tire rotation was approximately two and one quarter hours. Seemed a little long. Will see you for my next service. Location is close to home as we are new to the area, very convenient. Robert Thornquist
Christopher provided excellent service and was very professional and helpful ;)
Everything went well with the battery warranty. They changed it without hassle.
Justin Lee was really helpful. Super smooth experience.
Moises Betmudez was very polite and listened to all of my doubts about my CR-V.Took my car in and was ready just when he had said!!!Will definitely come back!!Thank You Moises!!!
Service was excellent
3hr service to fix recall. Did a full service check for free. Great experience.
I was very happy with the person who took care of the paperwork. He was both helpful and personable, and I’m appreciative. The check lists of what was done was professional, and I’m glad for all that was done. Thank you.
Fantastic service from Steven R. and service team!
Everything was perfect. Great service
I love Honda Santa Monica. They're all great. My only critique of Honda in general is that they discontinued my HRV from 2019. The new ones are too big! Please bring back the old size!
Excellent mechanics and very thorough service advisors who are happy to review the findings with you and things to keep an eye on. Very caring, very good communication, prompt professional service
Christopher in the service department is amazing. Very knowledgeable and very communicative and extremely helpful. He was just great!
Staff was very accomodating, paperwork done quickly n actual work done on recall issue funished in a jiffy. Very satisfied.
Very disappointed with my recent service at Santa Monica Honda. I paid $1,100 for an oil change, one new tire, and suspension work. Immediately after pick up, the low tire pressure light came on. When I checked, three tires – including the new one – were under inflated, and one was overinflated. Basic safety checks were clearly missed. I also left a voicemail message for my service technician Christopher Magana to address these concerns, but never received a call back. This lack of follow up further added to my frustration and reflects poorly on customer service standards. In addition, for the price paid, the level of care and lack of follow up is unacceptable.
Rey is super friendly and helpful in the service department! Good communications
Professional staff and great service.
I had awesome experience at Santa Monica Honda . Went in to only test drive a car . Drove off vehicle I felt comfortable and safe in . The staff was very friendly and helped me all the way out . Thank you Santa Monica Honda . I’m very happy with my Honda !’
Thank you to Moses, my first service for new car was great and fast. Thank you to Joaquin for assistance and help.
Had a broken car key, got a new one made
Excellent service, done in a timely matter.
Steve was very helpful in explaining the service.
Great service, I love going to this dealer.
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