Service was very efficient. The person who helped was polite and very helpful
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Maintenance services were excellent 👍, but very pricey. Service Advisor, Claudia Valdez, was exceptional.
Simple service didn't need much done
Alex Sanchez and his staff seemed to perform the appropriate maintenance for a 5000-mile checkup in one afternoon. As I requested, a damaged right front tire was replaced and two broken wheel studs were replaced.
Claudia was super professional, knowledgeable and courteous! A great Representative for the Honda Service Department…!!!! ❤️
Took my 2022 Honda Accord in for service today and, once again, had an exceptional experience! The team at SM Honda consistently goes above and beyond to make sure everything is taken care of. From the customer service to the overall experience, they never disappoint. I’ve always had great experiences here, which is exactly why SM Honda continues to be my dealership of choice. It’s refreshing to find a place you can trust and confidently return to. Highly recommend!
Friendly staff. Good deal. Found the exact car I wanted. Explained all the features.
When I learned that the service - systems update - would take longer than quoted, I was provided a rental car at no charge.
Good but takes time forever imo
Very thorough, but took a bit longer than expected.
The sales manager Jose is full of lies. He said he would call me the next day after talking to the USED CAR MANAGER. I called them back the next day at 3pm and found out that the sales manager had quit weeks before and they don't have one at this time, Amanda another manger told me that over the phone in a rude manner. My original salesman Tim was late the morning of me my purchase, Tyler went far and beyond to make my experience a better one. Zareh Ploozian in finance also made it better.
They work fast! I highly recommend this Subaru.
Everything was good no issues
I had an amazing experience at Subaru Pacific, starting with Kevin LaGuardia and closing with Paul. Kevin went about and beyond. He was so warm, welcoming and knowledgeable about everything. He's a natural. Everything felt seamless.
Lack of communication. Time estimates way off. Couldn’t even communicate with each other re when car was ready for customer.
Ben was great and kept me informed on the progress of the recall update procedure. It took longer than expected but I guess I was one of the first to have that update done. He had my car washed and was very kind and helpful.
My service advisor was great and the work done was adequate. But they were not busy at all (seriously, it was practically dead) and were not short staffed, yet it took 3 hours to accomplish what should have been one hour, simply because the mechanic staff was in no hurry to do anything. And I wasn't the one who noted the laziness. That was the first time I experienced this problem and I'm assuming it was due to a recall effort, so no profit involved. I'm very disappointed and hope this won't happen again.
ALL EXCELLENT SERVICES- LIKED MY SALESPERSON VERY MUCH. HE DIDN'T TRY TO PUSH THINGS ON ME. HE LISTENED TO WHAT I WANTED TO DO. FINANCIAL MANAGER ALSO VERY EXPERIENCED AND GOOD.
Good people special Nestor , I arrive 11 am to Toyota in Santa Monica we close the deal almost 3:30 pm , he provide lunch for me .thank you Nestor
Easy to schedule an appointment. Very nice Service manager, repair took 3 hours, no loaner car or transportation to take me home. ☹️
I came from another Honda dealership. My car has had at least 4 separate recall repairs which have resulted in me spending entire days waiting at the other dealership. While the service staff was professional and good, getting appointments made for my recall repairs was challenging and disorganized. I was not pleased and unnecessarily inconvenienced. At Santa Monica Honda, I had the opposite experience. Everyone was straightforward, respectful and helpful. There had been a software issue no one anticipated, so it must have been tough dealing with upset customers all around. SMH did a great job handling it. Steve, who took charge of my car efficiently, respected my time and answered my questions. I appreciated the service at this smaller, more personal location. Couldn’t be happier with the outcome.
Leased a Honda 6 months ago and came in for a free inspection. I have driven it barely 2000 miles. 2.5 hours later I was congratulated that everything looked good on the car. 🤨 Not sure why it wouldn't after only 2000 miles.
This service always top tier and exceeds my expectations. Thanks
It was great. No complaints at all. My service tech was nice
Excellent customer service!
The service was exceptionally fast and the transparency of my repair work was excellent. I highly recommend this location for service and repairs.
They left the car's interior dirty and didn't clean up after themselves. They also failed to reset the service reminder.
Everything went smoothly from start to finish.Ryan especially was friendly, knowledgeable,helpful,and honest.However,for me, getting the proper insurance was very confusing and costly.
Fast and fair service. Miss the rolls and papers whil waiting for car service to finish
Great detailed service. 42,000 mile service check up.
Good service but final costs are always more then what original quotes were.
It was painless and well fone
Excellent service, very professional and helpful people. Thank you
They took lots of time and did not find or fix the problem. This was my second attempt to get it repaired/replaced.
Jon Stewart is great!! I came back to pacific specifically to work with him because he was so good on my last car
extended warranty work was completed.. only concern is that i have had to bring in car several times over 4 years for extended warranty work on things that went out radio battery three times cvt work and dcm replacement. did not expect that on subaru and other subaru the tpm sensor went out
They did not solved the issue I had completely.
I liked the service but this is the only place that does not provide a shuttle.
Armando Ponce provided the best service. He is both professional and caring to client needs.
They treat you with respect, they do what they can to accommodate your needs. They are both professional and kind. They aren't pushy. They make you feel like you matter.. I won't go anywhere else, and I've referred many friends.
I've bought two cars from Subaru Pacific and highly recommend. Oliver Diaz is the guy to ask for. He makes the entire car buying experience stress free. Five stars.
Good service nice people excellent service and great customer service thank you very much and have a good day
Great service. Friendly experience.
Great experience. Excellent team of professionals. I only wish the process of completing a car sale would take less than 6 hours!
Excellent!!!everything service and attention, thank you!!
Subaru Pacific did a great job.
Great nice people
The work was done quickly and correctly. Drop off was easy. Pick up was easy my service manager Susan is excellent
Great communication. Seamless processs. Customer has full ownership of repairs and execution. Updates during the day. Seamless advanced payment option available to customers to speed things up even more.
Terrible service, bad communication; after I bought the car, they stopped returning my phone calls. Manager was of no help. Salesperson was uninformed and unprofessional.
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