They fixed everything under warranty perfectly, and providing a loaner car made the whole process super convenient.
LAcarGUY customer reviews
Genesis Santa Monica · 68 written reviews · Updated 2026-11-13T14:01:35.993Z
These guys go above and beyond to get you the best possible deal. I spoke with Ali the internet sales director and made everything a breeze. I also was help by ángel and Xavier all very helpful and answered all my questions. Fernando the financing director was able to get us a great deal and made everything a breeze these guys made my purchase easy and hassle free. I recommend the to anyone wanting a great deal on a vehicle.
Good experience
Very good dealer nice personal thank you everyone who helped me
Great team and service completed soon that expected
Great service, management and office.
Amazing communication
Easy to schedule appt. Car was ready in the time frame estimated.
The dealer never contacted me, not even with acknowledgement. However, they did use my information to send me more ads.
Jose Gamboa did a fine job. The car was in good shape. Someone said it looked new.
All good and as promised. Thanks.
Quick response. Very courteous.
Very Good experience and friendly environment. Xavier and Brandon were very helpful in getting the car we wanted for my son. Thank you all
Very good experience. And very happy with the car. I love it.
Great experience! Jose made handled everything so quickly and professionally. I felt extremely taken care of and I truly value and appreciate what this service department has done.
FABULOUS SERVICE DEPT. MADE AN APPOINTMENT And brought my GV70 in. They delivered when completed service all items were done. First class service dept and Victor was terrific nice lounge. great staff this is mom second GV 70. great car. powerful twin turbo
Easy to get to. Courteous Service advisor.
Xavier at this dealership is 100% the best salesperson that I have ever dealt with.
The rep was very helpful and informed of the many vehicles they have in my price range on the lot. I stated I wanted to test drive 2 types of vehicles and he was ready to accommodate me that day, but I had to cancel my appointment. I will be visiting this dealer in the very near future. Great experience!
Very responsive.
I like the service and the salesman. They just didn't have the car we like
The dealership took two days to get back to me after my original request. They insisted on my coming in to discuss the price. I explained to them that I live two hours away and that was not happening. I requested an OTD price and they didn't want to give one.
courtesy, quick response, but the car I wanted gone fast...missed.
Looked at the car the Saturday, went home 2 hours away. I called the salesman the next morning before dealership opened and told him I was on my way to "purchase" the car. He said not to worry because he had the keys. While we were on our way driving over 100 miles his manager overruled him and allowed a different salesman to sell the car. The manager didn't even extend the courtesy of calling me. When we arrived the other person was still on the test drive. The manager's excuse was first come first serve, even though I was first come the day before. The salesman was great, it wasn't his fault. I could never recommend this dealership to anyone that doesn't live closer to it.
Fine pics
Same day service! it was long wait for service but they have very nice customer waiting room, lots of snacks and delicious coffee!!
They were great and responsive. Did make a deal but i would of if they were a little closer to me.
Seen the car i purchased online email them and they responded back the next day did all paperwork threw email, got to the dealership and all that was needed was to just get the keys the coworker were helpful had a lil misunderstanding but was fix nothing to get mad over
Thank you to everyone at that location. Very nice and professional people.
Always great service at the Santa Monica Genesis dealer. Jose our tech took very good care of us
Do not get your car serviced here! They will try to charge you even tho it's a warrantable repair. The service manager started in January and said they're still catching up on problems caused from months ago.
Only through text Contact~ almost once a day at the first week, the attitude is fine~ But I did not go to the store
Car sat in the dealership for 2 months. They said the techs couldn't replicate the problem. Once I picked up the car the next week the techs heard it after driving around the block.
Exellent servcie and communication. They returned my calls and followed up. Transaction went very smoothly. They explained all of the options and made everything very clear. Made the buying experience very easy.
Excellent!!!
Responded as advertised. High quality adds
Outstanding service. They've exceeded my expectations. Thank you Isaiah.
ALL ISSUES FIXED THIS DEALERSHIP HAS A NICE NEW HOME, LOUNGE IS FIRST CLASS AND SERVICE MANAGER IS EXCELLENT. OSCAR DESERVES CREDIT FOR BEING A TOP PROFESSIONAL. SANTA MONICA GEBES IS AN EXCELLENT DEALERSHIP TO BUY YOUR VEHICLE
You have the worst service department ever. You kept my car for over a week and no one returned any of my calls. Then after keeping my car for almost two weeks with the worst customer service ever you don't even wash it. When asked victor why he didn't return any of my three messages he said "that's my bad." Absolutely zero concern for your customers
friendly service. there was an issue with the oil filter (leaking), so I had to take it back in to replace.
They got the work done, as far as I can tell. This was only planned, routine maintenance. But there have been so many changes at Genesis Santa Monica that it was way too difficult to get the appointment set up. It did go when (finally) scheduled, a plus; and they did provide the loaner they promised. But until Frank Lopez stepped in, it was hard to see how this would get done. Thanks to Frank. And their phone system is absurd. There doesn't seem to be any main number to live people, such as an operator or receptionist onsite. So you get bounced around to a lot of voicemails and it's hard to know who's who, who's in charge and who's responsible for what.
Their online sales person seems to be AI, not live. Completely useless
I was put in the waiting room for more than an hour and nobody didn't care about me. Chris came up and took care of it nicely after.
Poor pickup and service and didn't wash and clean vehicle or reset computer. Also poor record keeping got email after my had been service that I needed to make service appointment just received another email yesterday stating my car almost ready to be returned had it back for over two weeks
this is their new facility. service, sales, accounting great offices nice waiting area. coffee etc its the staff that makes this terrific the is my second GV70
Service performed as requested.
They're just excellent! the best service all around, they provide transportation, great lobby, and experience, thank you!.
EXCELLENT !!! THANK YOU !!!
Had car for 4 days. Didn't do a good job of keeping me posted. Didn't put paper down so light gray carpet was soiled. I keep it perfect.
The car required a software update. It was updated however the wait was terrible 2 hours and 40 minutes
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