Great nice people
LAcarGUY customer reviews
Car Gurus · 118 written reviews · Updated 2026-11-13T14:01:35.993Z
Great!! Excellent Service and personnel.
Terrible!! I had text and called the salesmen multiple times with no response or delayed response. Then I explained we were coming from 2 hours away and asked if there were any accidents or scratches. He said no it was in great condition. I then confirmed the address and he said it was correct. when we arrived, the driver side door and passenger door had multiple dents and scratches that are ran along both doors. The bumper on the right side had significant damage and the fender on the right back tire had significant damage. In addition, he confirmed the wrong address and we showed up and all the doors were locked and no one was there. So unbelievably rude and inconsiderate of someone's time. not to mention my mom is 85 years old and we had to drive in an i air conditioned car to get there.
our sales rep was Roxy, she was fantastic and extremely knowledgeable and very low pressure. She really knows the Lexus brand! She was referred to us by somebody who bought a car from the dealership.
These guys go above and beyond to get you the best possible deal. I spoke with Ali the internet sales director and made everything a breeze. I also was help by ángel and Xavier all very helpful and answered all my questions. Fernando the financing director was able to get us a great deal and made everything a breeze these guys made my purchase easy and hassle free. I recommend the to anyone wanting a great deal on a vehicle.
Although the car was supposed to be ready for my inspection, it was not it was not even on site. Subsequently I found the car had been repainted in the rear and it wasn’t disclose until I requested the CPO report. Communication with the dealership was sketchy.
Very nice everybody help with everything
Good experience
Ignored every request for an out the door price for 5 days. Eventually the truck I was interested in sold. Sales staff doesn’t care to deal with you unless you are standing right in front of them.
Sent multiple emails to purchase the Navigator. Even set up an appointment and waited for the confirmation within 24 hours (twice), and never any response back.
Your staff was helpful throughout the whole process. Thanks again and yes I would recommend Santa Monica Honda!
Nobody contacted me!
People are helpful there at Subaru Pacific.
The staff was quite wonderful and helpful. I felt that everyone was honest and to the point. I did not have to deal with any added salesy conversation. The car is wonderful! Alex and Fred treated me very well. I give them a thumbs up.
The sales rep Erv was great and knows how product and is not pushy at all and we appreciated his demeanor and non aggressive approach as many do and make the customer put off.
Great service
Rick was very helpful
Car was sold before I could see it.
The sales staff were open and honest with the prices and the sales process.they gave us a fair trade in offer.
The sales lady we worked with exceptional. Time spent at the dealer from the time we got there until the time we left with a new car was 3 hrs.
Amazing experience
Very good dealer nice personal thank you everyone who helped me
Staff is helpful good deal end bhavior
The staff was ok the vehicle that was shown to me was dirty inside and out the car had scratches on the driver side of vehicles do a accident which staff was not aware of, I didn’t buy the car because the price came out to more the the value of the vehicle
They wanted me to make an appointment, and when I got there, and when they asked, I told them I am not buying this week, or for a few weeks, they wouldn't let me drive the car !!!! I wasted time, and made an appointment for this ???!!!! Not to mention, their asking price was almost as much as a new one. I won't go to that dealership again !!!
This dealership never worked with any military or the military banks like Navy Federal. Besides not being military accommodating rather than friendly, I was very interested in the vehicle they had. Sales person was okay but I felt nothing about the price was transparent. I never once saw the manager who was giving them price and the conversation I had with the sales person felt as a scenario base rather than the actual out the door price for the vehicle. After halfway signing the paperwork I stopped to confirm the price I was told and was told to come back the next day. The manager said he never agreed to the price I was told, but again I never seen this manager once. I felt I wasted a lot of time this dealership is 50 minutes away and I gave up. I wouldn’t buy here or recommend to anyone.
I didn't get a chance to visit the car dealer. I didn't get a response from the sales team right away, and the car was sold the same day I reached out.
Mill was excellent!!
The communication was great. Great service.
Great experience, got the deal I wanted ! And Jason gave me the best customer service ! 5 stars for sure
Everyone was most helpful
Phone call only but the people I talked to worked with. They stayed in touch with me until I found what I was looking for
I was looking for a mid-size hybrid sedan. Saw a vehicle the dealer had listed on cargurus.com, it was an excellent price & had the upscale limited package I was interested in. I went through the site & received an email immediately & reached the salesperson, Evie,. She was readily available that day, but I went in the following morning. During the purchase I was offered the dealer options, but not with any pushy or hard-sales tactic. The car was ready for the test drive. Didn't have someone to drive my old car home, the dealer provided transportation for me to come back & drive the new car home. When I came back to pick-up the car, it was washed & serviced. I cannot say I had the same pleasant experience at the Toyota & Nissan dealerships, I went to before Hyundai. This dealership is really outstanding & made me feel that my satisfaction was their #1 priority. Evie listened to my requests & had the nicest disposition, she went above & beyond! Love my new Sonata Limited Hybrid!
Amazing communication
Val and Johnny were the most helpful dealers and they were very attentive to my needs. I am still contemplating my options before I make my final purchase but I just wanted to let anybody who is looking for a car that this is the place to go if you want to find transparency, accuracy and welcoming service.
I thought I got a good deal until sales manager sold the car to another customer even my appointment came first. In the other hand, my salesman is good and patience.
Great experience , Cesar was very helpful . I recommend this dealership .
Professional and helpful.
Excellent response and communication from sales team.
We are a return customer to this dealership. We first bought our Q7 here 2-3 year ago. About the Subaru Impreza. The car's running condition was great. cosmetically 8.5 out of 10. Alex from Audi pacific sales department says he will service the car after purchase for the non working stereo of the infotainment. Never happened. Called in several times, all promises. So I would not recommend Audi Pacific to any used or new car buyers. And definitely will not return to buy here anymore. Alex should be professional in dealing with new and return customers like us.
It is a lovely dealership. Staff is polite. I was not crazy about the Lexus and test drive. Will wait for something else in May or June
Lexus Santa Monica tacked on 3,000 of hidden, mandatory costs not included in purchase price advertised.
I inquired about a pre owned vechical they did not get back to me untill days later by then it was already sold.
Sadly, it was an incredibly poor experience. The salesman I worked with was rude and lacking professionalism. This dealer prices cars high and wont negotiate on price. In addition to top of market pricing they bill many thousands of dollars in required extras. They dont permit mechanics to look at a car offsite prior to purchase. Very disappointed with this dealer, they claim to sell luxury products, but nothing about my experience was luxurious or amazing.
Bought car for daughter here and was good experience. No nonsense and straight forward. Would recommend. Got great deal on car.
Followed up my request, talked nicely. Unfortunately, I am located in Bay Area and its bit far for me.
Excellent dealer
Good Customer Service. Very patient and did the upmost to get a suitable loan. Test drive was no rush. Friendly people. Good experience.
Great customer service
Customer service is horrible. I understand if you will not move on the pricing but you can just say that but being rude telling me. Also lying about vehicle is sold to try to make me drive over 3 hours to come get the vehicle after it was supposedly not sold at their pricing.
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