We ended up buying from here and it was a good experience
LAcarGUY customer reviews
Car Gurus · 118 written reviews · Updated 2026-11-13T14:01:35.993Z
Drove 6 hours 200 in fuel to find the 2 trucks I wanted to see were mis identified…. They were listed as 4wd and they were both 2wd, dealer didn’t offer any incentives on a different truck that was 4wd…. Manager disappeared… salesman was new and apologized…. Horrible experience!
Very quick response, great customer service
I am usually apprehensive with dealers. I especially liked working with Carman. She was sincere and honest.
This dealership is great good costumer service
Dealer called me, intense voice, talking about a different brand of car, I tried to tell her, I am only interested in Honda Crv, but she just talked over me loudly without listening to me.
Prompt response after my inquiry. Called and they answered all of my questions. We set up an appointment for me to come in and check the car out in person. Once there, the staff was very friendly and knowledgeable. Ended up making the purchase. I wasn’t pressured into getting any add ons and I walked away knowing I got a great deal and great service. They will be my go to dealer for future purchases and service.
Told the salesman the price I wanted to pay and he kept going on and on about moving forward and I kept going back to if his " boss" will do the price I asked about ...I had to block the salesman cause he kept texting and wouldnt answer the question
Quick response. Very courteous.
They advertised the car has no accident and it was all different paint shade around the car, the guy who helped me was rude and he didn’t care 2 cents about they are lying to customer. Bad bad bad! DO NOT use this dealership SCAMMERS
Chris was our sales guy. Always quick to respond and upfront about everything. Excellent customer service.
They contacted me after they reduced the price of the car and sold it to someone else. I contacted them by phone and text and just got a response, 10 days later. Glad business is so good for you at Pacific VW.
The dealer at Lexus Santa Monica was helpful. He returned my phone inquiry and was patient as I was evaluating my choices. He followed up with an additional phone call on the day that I asked him to do so. Because I found a better vehicle fit for me, I purchased a vehicle from another dealer. The Santa Monica dealer was very courteous when I turned down the vehicle at his dealership and left me feeling like I would want to do future business with him.
great customer service
I didn't have direct contact with the dealership but it represented the vehicle well
Great dealer for following up on sales.
We rented a car and wasted gas driving all the way across town just to find out that the car we were interested in had significant, unreported body damage. Complete waste of time and money.
It was a great presentation of a vehicle. The guy was there to help me when I needed it. Any questions answered it just be all around dealers thank you.
Very good
Xavier at this dealership is 100% the best salesperson that I have ever dealt with.
I expected a higher standard from a large Lexus dealership like Lexus Santa Monica. My initial experience purchasing a used Lexus GX460 from Lexus Santa Monica's pre-owned department was positive. The sales process itself was smooth and efficient. However, this positive impression quickly soured. The vehicle was misrepresented as accident-free, yet I later discovered it had been in an accident, along with numerous mechanical and cosmetic issues (chipped windshield, paint imperfections, steering wheel offset, weak battery). Despite contacting the pre-owned director, Will Rivera, he refused to address these serious problems, stating all cars are sold "as-is." The initial positive buying experience is completely overshadowed by the dealership's lack of responsibility and support after the sale. Do yourself a favor and s ave yourself the headache and the significant financial risk; do not buy a used car from this dealership.
They've got great response time.
The rep was very helpful and informed of the many vehicles they have in my price range on the lot. I stated I wanted to test drive 2 types of vehicles and he was ready to accommodate me that day, but I had to cancel my appointment. I will be visiting this dealer in the very near future. Great experience!
Very responsive.
Dee Dee is amazing!
Asanti is pretty great, looking forward to buy from him again
Great service and helpful
Horrible experience. Filled out credit application then they raised the price of the car by 3k. Asked to speak to the sales manager, he hung up on me.
Great
mohammad was great
Not helpful in any way. Wanted to do business but they’re not willing to discuss pricing without me driving there and test driving the vehicle. Would not recommend and advise to not waste your time with them.
Vante was very helpful and honest during the entire process. Would highly recommend this professional dealership.
Excellent sales support staff.
Didn’t even have the car it was sent to auction but they verified the car was there the day I went to look at it. Once I arrived they didn’t have the car and kept trying to push their other cars,on me instead. Bait and switch tactics were used. I will never use this dealership again.
They scheduled me from far (2.5 hour drive) and didn’t bother to give me a call after selling the car before hand. They have the right to sell but if I was scheduled I deserved a courtesy call.
Primary salesperson was helpful and showed me the vehicle and answered questions. Everyone else was very indifferent. I was interested in purchasing the vehicle but a warning light on the car needed to be checked out. I was not kept in the loop and asked for updates a few times. Eventually I was ghosted and received a notification a few days later that the car sold.
communication was excellent
Sold the vehicle before come to see
Great job! Respect!
I ended up buying the car from them but Michael the salesman was awesome but the manager Michael was trash.
Fine pics
Great sales experience, I got a great deal on the service contract. Raphael was very straightforward and honest about the car and was very considerate. 10 out of 10 would recommend
Says they don’t do out of state transactions, but have reviews of people saying they purchased from them out of state. I guess they rather have the car sit there instead of making a sale.
They were great and responsive. Did make a deal but i would of if they were a little closer to me.
Great
Really great dealer with helpful, knowledgeable people.
Perfect
I ended up buying this car. Good service, had the car ready for me. Thank you.
Hidden add-ons are so expensive for pre-owed cars and the manager has to ego problem.
Only through text Contact~ almost once a day at the first week, the attitude is fine~ But I did not go to the store
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