Alex Sanchez and his staff seemed to perform the appropriate maintenance for a 5000-mile checkup in one afternoon. As I requested, a damaged right front tire was replaced and two broken wheel studs were replaced.
LAcarGUY customer reviews
Toyota Santa Monica · 394 written reviews · Updated 2026-11-13T14:01:35.993Z
Very thorough, but took a bit longer than expected.
The sales manager Jose is full of lies. He said he would call me the next day after talking to the USED CAR MANAGER. I called them back the next day at 3pm and found out that the sales manager had quit weeks before and they don't have one at this time, Amanda another manger told me that over the phone in a rude manner. My original salesman Tim was late the morning of me my purchase, Tyler went far and beyond to make my experience a better one. Zareh Ploozian in finance also made it better.
ALL EXCELLENT SERVICES- LIKED MY SALESPERSON VERY MUCH. HE DIDN'T TRY TO PUSH THINGS ON ME. HE LISTENED TO WHAT I WANTED TO DO. FINANCIAL MANAGER ALSO VERY EXPERIENCED AND GOOD.
Good people special Nestor , I arrive 11 am to Toyota in Santa Monica we close the deal almost 3:30 pm , he provide lunch for me .thank you Nestor
Great experience. Excellent team of professionals. I only wish the process of completing a car sale would take less than 6 hours!
Excellent!!!everything service and attention, thank you!!
Great communication. Seamless processs. Customer has full ownership of repairs and execution. Updates during the day. Seamless advanced payment option available to customers to speed things up even more.
Very helpful after getting bad advice and service from Denver Toyota
Jay and Joanna are amazing!!!!
All the transaccion was a fraud from the beginning they change the vehicle the interest rate the total amount finance add up all kinds of fees BE AWARE
Fantastic! Joanna Morgan is extremely helpful and effective and efficient. Joanna is kind, considerate and personable. I'm so glad that i have a local Santa Monica location and Joanna!
All recall issues were completed
Friendly and professional service.
I was told I needed new breaks when I took it to another mechanic he said I had plenty of breaks.
Good service, fine job, very expensive.
Service was thorough and communication was good. Options were explained in detail.
Just fine. I got the recall fix done and the oil change. There was a glitch, which is whichever service person parked my car for me to pick up left it in accessory mode. When I got there, the battery was so dead it could not be revived. Toyota replace my battery and tested everything at no charge (as was right). So I wasted a few hours and some aggravation, but all was OK in the end.
great service and awesome warranty!
Bad experience with the shop.
My car was ready in less than 2 hours. I would prefer getting a text, since I don't like to be interrupted answering the phone. But they left a clear message, so I just showed up to pick it up when I was ready.
Everything is perfect on time
I liked the service, they made it very easy for me.
warranty covered all major repairs with labor
Fast and excellent service! Great Team ! And always good deal with the best prices for goods and labor !
Took care of my car quickly and excellently.
Very good! Excellent service.
Did the job on time, and friendly.
The service was great. Very professional and speedy. They even finished the deal in record time. Unfortunately less than a hundred miles later the check engine light turned on. Im disappointed they missed this during their inspections. I am waiting on their response to this matter
Service was good and staff was friendly
Polite and efficient good communication
Great customer service. The staff was very helpful.
Friendly and fairly quick. No frills.
Great service by Joanne who's been my service person for all my Toyotas for years. Thanks to her and ll the technicians.
They will try to have you pay for things that you don't need, and the things you do are terribly overpriced. Avoid
The service representative could not explain my bill, how my prepaid service and 20% discount was applied/
Honestly is the most important thing expected!
Dealt with an emergency no start situation in a professional, timely manner and on a Saturday with a shortened schedule. Great customer service!
Professional and friendly! Service was competent and communication and updates were very good.
My CarPlay is still acting up my radio SiriusXM shut off, sometimes comes back on sometimes don't I'm gonna look into my next option, but I can't go back again to SANTA MONICA Toyota because they keep telling me the same thing we can't read create the problem while the problem has been happening since I drove off a lot just gotta be honest, but the car drives like a dream except for the CarPlay
My experience was great. Everyone was helpful and my car was ready in about 2 hours.
Friendly and reliable neighborhood dealership!
Quick and thorough, friendly staff
Great service, professional and prompt. Alex is the man!
Jay Avila was my service agent and I appreciate that he explained everything to me before proceeding with service. Also, he explained what was necessary to do now and what could be put off for my next service visit. He didn't try to up sell me on expensive unncessary service as happened at my last visit to another dealer.
The service was fast and convenient
Customer service and short waiting time. Great car service.
They kept me up to date regarding the status of my vehicle. Did not take long at all.
Always feel looked after at Toyota Santa Monica.
Fantastic service with very friendly staff
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