Great! But only 4 places to do it. Quirky car
LAcarGUY customer reviews
Toyota Santa Monica · 394 written reviews · Updated 2026-11-13T14:01:35.993Z
Every friendly atmosphere and knowledgeable persons at this dealership.
The Best, The Best, The Best
I like their service. It took longer then usual, but it could have been because I came in at 11:00. I did have an appointment though. TiThe waiting area is very comfortable and they keep you appraised on how your car is doing. It was supposed to be a 20,000 mile appointment but since I have low miles they just changed the oil. It took over 2 hours for them to do that however. Good thing I brought a book to read.
Excellent Customer Service
Have been here a few times. Very good all around including the service itself and the service advisor.
Helpful but Troubling
Service advisor was very helpful but the techs made some troubling errors when they recommended work that was not needed and would have been impossible to perform given they were recommending work for a hybrid car and my car is not a hybrid.
Airbag repair
Work was done fast and efficient. The service manager made my experience exceptional
2015 Avalon
It was easy, quick, and good deal
Routine service 18month
Excellent and fast service
They didn't note the axle or oil filter cap that are both leaking on the report that claims to look for trouble. Both are still under warranty and need to be fixed - I was informed by another mechanic and have seen the leaks myself. Toyota Santa Monica is either sloppy or dishonest, or both.
Quick and well done. Staff are great!
Informed me on service I will need soon but also about services I didnt need right away according to the scheduled maintenance log in the car manual. They were very helpful.
Very attentive and friendly service. Great surroundings to spend time while waiting for my vehicle.
Its was so bad experience
Courteous staff, professional. No complaints.
work done promptly and correctly
As always, very good customer service.
Prompt and professional service.
Professional help from Aaron at Toyota
Lexus NX
Alex was helpful. However, Bianca provided information incorrectly in regards to adding additional warranty to the vehicle. Not to mention upon further review, the vehicle is overpriced for it to not include a warranty and have 55k miles.
Very attentive and friendly staff. My service was prompt and finished ahead of schedule. Nice
nice staff and service! I recommend this location for toyota service center.
Great store!
Great bunch of people working there, I would recommend this Dealership to others......
Took way long for this to get done. Simple service but took too long.
Great service did not have to wait very long.
Thanks Santa Monica Toyota service. Good work....
Fast and reliable . Friendly staff . They took good care of me
Always friendly. Nice waiting room. Work was completed two hours ahead of expected time. Great!!!
Just ok, This dealership does have their facorite customers.
Great experiences there. They are very friendly, explain what should be done, and remind me kindly when it finished.
Fast service. Very pleased.
Pretty darn good and my breaks are super sticky now! New break fluid is crazy good (and most would never think of that).
Great service. Didn't have to wait too long
free shuttle to drop off. great customer service
Great job giving me a warranty service for my cracked and damaged dash -- super glad that Toyota Stands behind their products! Especially for a 13 year old car/truck
Good enough service & ok at topping off fluids. It wasn't the best service I could have had, because my 10:30 appointment took until 1pm for a simple oil change.
Great work -- still the turn around time for my vehicle was over a day and a half.
Ok service, just took forever to get things done. Diagnosed he probablem with plenty of info
they messed up my brakes while doing an service two weeks ago. I took the car back and The service adviser called me and said they will completely replace the brakes for free because they had placed my brakes in the car incorrectly. They replaced them and when i read the work order after picking up the car they had written that it was due to my aggressive driving but they have replaced it anyways as a courtesy. Next time take credit for your own mistakes, dont pin it on your customers jerks.
took them 4 hours to do a tire rotation. The shuttle only drops you off but does not pick you up when your car is ready. They did not tell me that they don't pick up. Somebody had also shuffled through my stuff in the glove box. Will not be returning here.
they were able to fix my tire in a great turn around time.
They told me to come back tomorrow and ended up fixing the problem before i even made it home with the shuttle. They also charged me for a repair that should be covered by toyota itself. Lastly they did not even check my tire pressure or brakes as requested. Both front tires were 5 PSI lower than the suggested PSI.
Wow. very service... much nice...
They did a great job, but it took too long
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