We were given the run around. First, we were told the price listed online was incorrect and that the car was actually more expensive. When we got to the lot, the car could not be found. Finally, it was located but no keys. Also, the car had not been detailed or washed and had damage on all sides which was not visible in the photos. Not a good experience.
LAcarGUY customer reviews
Toyota Santa Monica · 394 written reviews · Updated 2026-11-13T14:01:35.993Z
After a small communication delay, my experience was "GREAT". Everybody from sales, finance and management was absolutely flawless. (Even a mechanic helped me with a small problem) My wife and I flew down from Sacramento and less then 2 hours later, we were on our way home. Thank-you for the best car experience in my life.
Excellent service. Great communication & returned the car back on time as promised
Very polite. Got me in an out quickly. Thanks, Jonathan!
Polite and finished when promised
Was on a trip had a charging system issues battery needed replaced got upsold to a oil change and services that were unnescarry and got an extra 300 dollar service charge for work did not need ....will not be going back there...should have had my guard up more maybee? The service advisor aee looking for a target to upsell...
Poor customer service don't wanna go back to that dealer again
Very good - only they are expensive than the Texas best prices
Well done, but expensive batteries.
Service was excellent. The employee was extremely professional and took care of everything I needed.
First time that I got in and out under 2 hours.
Service was fine, pricey but fine
So grateful for the exceptional service! Truly appreciate the ease of communication from Nelson Figueroa and the service team who all help keep my Toyota In tip top shape for 7 years!
Overcharged fir a service that was supposed to come w toyota care
Thanks for everything.You changed my fuel pump very fast.
Good service and they always take care of my truck thank you Santa Monica Toyota team!!!!!
I swear I drive up..someone immediately greets me and gets going on the work that needs 2 b done..its a dealership so u pay more..I just feel safer with them for now..so back 2 the staff..so friendly & helpful..fast service and they called me a lyft 2 go home 2 wait for my car..
Always taken immediately..friendly staff..dealership prices so its high..I just rather take it to an experienced mechanic
Had to return twice to fix side mirror
Excellent service and staff..never needed an appt just pulled in an got my car sorted out in a timely fashion
Great, efficient, well communicated
Left work unfinished had to bri g it to a body shop because they didnt paint part before assembling side view Morris I wasted three days in what should have taken half a day at most Wasted my time
Prompt and courteous though pricey service.
Excellent service Im well pleased.
Always pleasant to deal with, friendly staff. Joanna was the best!
My most recent experience at Toyota Santa Monica was great.
It was almost too good to be true. Everything went perfect. The sales guy was no pressure. The vehicle was solid. The weather was beautiful. I couldnt pass it up.
Good please but had to call Toyota care to get my replacement battery because theyre claiming its out of warranty
efficient, friendly, lots to do around the area while you wait
I received an email. Car was not available and nothing similar to buy
Clean and fast service. Ive been to other dealerships and always back to the Santa Monica location
Goooood good good good good
Straight forward drop off for routine maintenance. Very surprised at cost. Never have paid half of current charge for routine maintenance; with some , I guess, major fluid replacements.
Good place very happy with Mr Danny. In the service department...
Joanna, the service advisor, was helpful and communicative.
Fast and friendly service
Came to my place to pick up my car, highly communicative on time, very easy simple process.
Sam is a great advisor. Informative and not pushy.
Awesome cars ,great deals and good people
Great service quick easy BF worth it
You got my car in and out quickly. Good job
Fast, competent and efficient. Also extremely expensive.
SERVICE ADVISER KNOWLEDGEABLE, FRIENDLY AND PROFESSIONAL VEHICLE WAS COMPLETED ON A MORE THAN TIMELY MANNER. I WOULD RECOMMEND ANY TIME!
Prompt and friendly. Lots to do around the neighborbood
Timely service. Quick check in and my car was done about an hour later.
Everyone was very nice. They took me for a test drive, I would have bought it but it was the wrong color. I wanted a light color.
Service was thorough, efficient and very helpful.
The 2 yr service was initiated and completed as promised.
U feel like u get repped off
Too expensive. Period. Cost $340, should have been half that much.
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