Good service, good attention to people.
LAcarGUY customer reviews
Toyota Santa Monica · 394 written reviews · Updated 2026-11-13T14:01:35.993Z
Bought the car here, love it. Get it serviced here, love it. Needed to get the hi-tech mirror fixed, they did a great job and gave me a good price...
Excellent service from these professionals. I tell all my friends to get their vehicles serviced at Toyota Santa Monica.
They were very quick and did service within a few hours
Very friendly and caring staff. They took care of the car in aligment of my needs and some! They are my new dealers here in my new city!
Setardaron...mas de lo devido. Casi 3 horas. Seme ase mucho tiempo la verdad
Good service, however it's a confusing location layout with no clear signage. Was told they would call me when the car was ready but they never did. I had to call and kept being asked by anyone I talked to who my service person was. I had talked to so many people that I didn't know which name they wanted. Why is the onus on the customer for that? It should be in the system when they pull up the record.
Great customer service and facility.
The service guy was nice. Toyota wanted to rip me off $1700 for service and parts which I didn't need all. I took my car to my body shop guys and All I needed was a new battery. Cost for service and parts $239!
Good service jay take care my car very good
Agents/staff were courteous and friendly. They were informative and helpful in explaining what was to be done and what the estimated costs were.
Very polite team, but unfortunately they recommended services for me, which I didn't need. The cost for these extra services were almost $1000. The sad part is, that I noticed on the undisturbed level of dust, that they didn't even check it if I really needed that service or if it was anything wrong with it. This is this first time this happened, and I've taking my car to them for years. So I am disappointed, but hopefully this was a one-off bad experience.
The service advisor, Art, was very helpful.
Arturo and Jay were absolutely amazing!!! Highly recommend them and Santa Monica location. Thank you.
Jay Aviche is an excellent service advisor! He is very knowledgeable and knows how much my Prius means to me--I am grateful that he's at Toyota Santa Monica, as he is one of the main reasons I go there.
New location Helpful and professional!
Very smooth experience thanks
Mannuel Collins was great.
They were clear if what the initial assessment was and steps they would take. They were helpful in explaining what work was done and what future needs might be
It was good, very friendly
Had to jumpstart my battery twice in one week so I thought it best to get a new one - called Toyota of Santa Monica and they fit me in the same day. I dropped it off, battery was replaced and I picked it up when it was done. Easy peasy.
6hrs for just regular maintenance.
EXCELLENT. Manual Collins is fantastic,
Jay was absolutely awesome. So knowledgeable and helped me make right decisions regarding my service. My car is better than new. Thank you.
New location, no inside waiting area. No coffee, no water offered or available. Service writer, Alex was knowledgeable and friendly. Average wait time for a routine 5,000 interval service
Jay my service advisor is amazing. Always keeps me Updated & handles all my concerns
my tech said it would be done next day. It wasn't, didn't call me left for a week vacation. New person not up to speed and said would be done that day. It wasn't, then they stripped a bolt and kept it over the weekend. Then said it would be done monday morning. It wasn't. Finally picked up a week later. No mention about the error that I was getting in the car. But sold me on 5k of other repairs. When I asked about originally problem, the new guy didn't know because I didn't drop it off with him and the techs that worked on it the first day weren't there. I called back two days later to speak with the original tech, to find out. He still hasn't returned my call.
Joann is always a consistent pleasure to work with!
Always professional & Manuel addressed all my concerns
Manny was very professional and courteous. He was informative and willing to hear any of my questions or concerns.
Joann was excellent, very professional, friendly and experienced!
Satisfying and Respectable
Excellent. Manual Collins is fantastic as a service advisor. He is really fair ns honest regarding services needed and their costs.
It took 7 weeks for the catalytic converter to arrive. The original one was stolen off my 2012 Prius. Not the dealer's fault it took so long. This is happening to so many people that there aren't enough of these cats to go around. So, they're on back order everywhere. I would say, they could have washed the car after sitting 7-weeks on one of their outdoor storage lots. It was an awful mess!
Great and fast service. Friendly customer service.
I bought this car here, and have remained loyal for a reason- the incredible staff and tip top service as always!
Went in with a request to removed the running boards that came with the vehicle when I purchased it used. Also, the roof rails where damaged so I wanted them removed. And lastly, I'm doing a campervan conversion and needed the second row seat trolleys removed to install a flat floor. All request were performed. Expensive to do, labor is not cheap! Overall, I'm very happy with having had it done. Very happy with Alex, my service advisor and the service department at Toyota Santa Monica!
They were upfront about what was to be addressed and what was done in addition to what may be needed in the near future.
The service manager coordinated all my needs with the insurance company and service tech to complete a job seamlessly.
the service was prompt and professional, I was kept informed at every stage and follow up was rapid
very friendly helpful and made a same day appointment
Really like my service gut Mannual Collins.
Joanna was great! My service was great!
Excellent, Thank you very much!!
I didnt have a service reservation but they were able to fit me in right away. Thank you!
Santa Monica Toyota is one the worst places you can get your car serviced. They don't have enough spaces to keep your car, So they will half-ass everything just so they can empty out their coveted Santa Monica parking spaces. If you have any warranty related issue go SOMEWHERE ELSE. This people always end up telling you there is nothing wrong with your car because Toyota doesn't pay them enough on warranty services for your car to occupy their spaces. I had an issue with part on my car. Took it to Santa Monica Toyota twice. They refused to do anything. A day later took it to a different Toyota dealer. Part was changed, problem fixed in one day!!!
They were professional and efficient
Service was quick, efficient and professional.
Fast and professional!!!!
Not very engaged could have been more thorough in explanation
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