Excellent customer service at the Toyota Santa Monica. Thank you.
LAcarGUY customer reviews
Toyota Santa Monica · 394 written reviews · Updated 2026-11-13T14:01:35.993Z
Joana Morgan is the best, she is knowledgeable, listens, does her best to takes care of my car and best in negotiating for getting better rates.
Great customer service! And also great service to the community.
Angel was very helpful as were all the staff that helped with questions.
Easy online booking, quick drop-off and pickup process.
Great and fast service, friendly atmosphere....
The salesman ang finance are very knowledgeable and helping us to complete our paperwork quickly.
Fast professional service and Mannuel Collins was amazing.
Everyone at the Toyota Santa Monica is wonderful and welcoming. We had an amazing experience.
So- so here. They were very nice showing the car, but were misleading about fees- we were told the price we agreed on with the salesperson included everything, all taxes and fees, and then when we went to pay they told us the registration wasn't included. It also took over an hour for the business manager to come out with the paperwork despite there being no other customers, which felt like a sales tactic to get us to accept that hidden fee like if we had been there so long already we'd just want to be done with everything and accept it. Additionally, there were a few things they could have done on the car as easy repairs like the mud flaps and fin missing screws, which would have been nice if they could have just fixed that up.
Didn't like that a brake fluid change was necessary, It was not, the fluid was clean as I had the service done prior. Would make me feel better if the mechanic had taken the time to see if it was clean. Makes me wonder what else is suggested and not needed
Friendly and professional! Thanks!
Excellent service! Very friendly and courteous!
Good service. Nothing else to say.
Joanna was excellent service representative. Everything is prompt and smooth.
Manuel was very professional and accomadating.
If you're looking for a great service, look no further you've come to the right place Toyota Santa Monica. We were so pleased with the excellent service we received. Very professional and knowledgeable with a with a keen eye on precision.
They have a good service I happy
Great service and the best location
Prompt service and friendly staff.
Excellent! Fast and excellent.
Very satisfief with service. Answered all my questions concerning warranty.
I received good service, just felt that it is a bit pricey.
Poor, Poor, Poor, Poor, Poor,
Quick and knowledgeable technician
I was very pleased with my service as the technician found the problem which I've been having since last year. I've taken the vehicle to another dealership (toyota) and explained the problem and they found nothing. In taking vehicle to the Santa Monica location they found out immediately and corrected the issue..
Great Customer Service! I like that they are on top of things.
One thousand dollars to replace a lost key! Rude service people. Explanations of total and necessary cost costs prior to service not given. While the work was done, working/communicating with service staff was very unsatisfactory.
Amazing service! Will definitely return. The staff are so professional, courteous and knowledgeable. I would definitely recommend Toyota Santa Monica to all my friends and colleagues.
Excellent service. Clear, polite and professional. Thank you Jay!!
Sold the vehicle before come to see
Service was done quickly and efficiently while I waited in a comfortable setting. I was notified promptly by the service rep when my car was ready.
Danny and Dani were very professional, patient, and friendly. My credit isn't great but they helped me finance the perfect used car for my needs, even if it was a Mitsubishi! Toyota Santa Monica has a new loyal customer!
Service was great , thank you !
Easy service, good communication from Manuel who I worked with. I was in and out.
Service was for transmission fluid change
They are professional and friendly
Had a very great experience..would definitely go back
Came in for free cabin filter change, was waiting for a text or call when completed. But they did not call or text. I had to go out and ask. The filter was changed a while ago, but they did not notify me. Was this because I accepted the free offer???
Dealer got back to me quickly and is trying to help me buy my Mustang
Joanna was the best! Thorough and very helpful.
I like the costumer Service. I Didn't like the 4+hrs waiting for my car
In Time servicing. Well Trained staff.
The response to my interest was marginal. I texted a couple of questions and didn't hear back. I am interested in the car and wanted a warranty quote.
Good costumer service
Just changing battery they let me wait for almost 4 hours. They servise advisor treat me like I'm stupid
Santa Monica dealership stated my vehicle would be ready and it wasn't. Then a second date was given for the vehicle to be ready and I went to pick up the car it wasn't ready. I wasn't given a courtesy call to inform me the car would be ready at the stated time and date. It appears overall that they under estimate their service times and don't communicate with it's customers
Could fix the issue with my car's electric component but couldn't tell me what the issue was.... I have a feeling it's because it is still under warranty
He’s fine we’re just not ready with this now ty
Fast,good customer service,wonderful advisor
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