Everything was excellent. Joanna is the best service representative. Everything was taken care of on time.
LAcarGUY customer reviews
Toyota Santa Monica · 394 written reviews · Updated 2026-11-13T14:01:35.993Z
Jay Aviche is so helpful whenever I have a question or need my car serviced.
per my daughter, the service people were helpful and kind. i truly appreciate good customer service (especially these days).
Was not able to fix the problem with the car.
Fadi Awed and his team were absolutely amazing with my GR86 (which I purchased from Toyota Santa Monica). They ensured the vehicle was returned in pristine condition and driving properly during its regular maintenance check. Cannot appreciate this team enough for their dedication to their customers.
The technicians are friendly, dependable, and do a thorough job.
Solid service. Don't try to oversell you.
I have good experience with the sell person and bad experience with financial manager person. I was not able to reach anybody capable to update my contract for 15 days since the buying day. Only after Toyota Brand Engagement group interfered I was able to get some info and updates. So in my experience it was good while I was buying and bad with any following up. Also in my case advises of a financial manger for extended services were wrong: later I got rid (hopefully) from this extensions.
Had a great experience purchasing my dream car with the team at Toyota Santa Monica. Thank you to Dean and Nancy!
Best service ever. My advisor Alex was the best
Wonderful attention from Jay Aviche.
Great team. Punctual and attentive.
Professional services. Thank you!
Totally unwilling to do any kind of negotiation on pricing.
Nice, clean waiting room. Friendly service and communication was excellent
Excellent service. Professional, knowledgeable; timely!
Wery good service. I will recommend it my friends
I already took a survey. The service advisor when called She Spoke so Quickly. I had to ask her to SLOW DOWN.
Service was outstanding and timely
Excellent customer service, nice lounge facility. Easy online appointment scheduling, will definitely visit again!!
I went in becaue of a lady salesperson. She pushed me off on Val. I liked him. I could do without the money guy! He was a firgin jerk. I wouldnt trust him again. They had Val shuffling papers with the different amounts and pulling them away. They gave me a 500 discount. I asked for another 500. I thought they said they would go 250 more. I think they gave me another 100 and I got burned for 150.00. But was too tired for their3 on 1 interactions. I asked about the tires. I definitely didn't want to replace them. They said they were good. 2 days later I got a text from Carfax saying the tires need to be rotated and replaced..... So it that another 2,000.00 burn? There are quit a few marks on the body that should of been fixed. A lady said that was easy - I could do it. Thank you Wendy
They are kind of clueless and I have doubts that the work was even done. Terrible service department. I will not be going back.
They over charged me with additional services I did not need.
Everything went great. Very timely completion.
Toyota Santa Monica is the best! Especially ask for Jay or Manny. They are excellent!!
I went in for the air conditioner recall - I mentioned that my windshield washer fluid "low" light comes on. The service person said that regardless of the service - that they ALWAYS check for tire pressure, top off fluids, etc. After 3 hours, I was told my service was complete - and the recall was fixed. When I got home, my windshield washer fluid "low" light came back on. Needless to say, I called to let the service dept know - and another service member tries to tell me - "maybe your washer fluid line was chewed by a rat or squirrel". Come on! Your service maintenence guy was incompetent and never check the fluids. I had to schedule ANOTHER appointment to go back. Turns out I was right - my fluids were NEVER checked. Stop getting lazy Toyota - otherwise this 14+ year costumer will take his loyalty elsewhere.
Everything went well. The service agent was very professional.
I liked that 1 of service person that I had took the time to try to show me how to connect the gps, although we were not able to connect he was patient enough to try
Awesome sales person but the second I took the car off the lot I had issues happen and only got partial resolution, now I'm driving with an alignment issue and squeeky breaks and I'm sad that this is the way they let a first time car buyer walk away and telling me how much it will be for me to pay to get it repaired when it should've been done when they realized that it happened because of an issue from them 1 star but 5star sales man
Professionally treated. Fast service
They think the car burn the oil when it didn't run
Great service: professional and speedy.
Smooth fast good value! Great friendly staff.
Excellent service and customer liaison.
Communicated well once I brought my car in. Got the car back to me in good time. Wish they still provided a cursory wash and we could communicate with our assigned service provider better at any point prior to being onsite.
Don't assume that because Toyota Santa Monica is a dealership, that the used cars are inspected. When we got the car to the local dealer- there was rodent damage under the hood, SOS warning lights set off, front breaks at 1% (rear at 25%) - Caveat emptor at this dealership!
They reported they did the routine inspection on the car, however the interior lights were not working and they stated they were operational. I took it to Culver's city to have it looked at and all they needed to do was reattach the fuse.
Did what they promised to do to correct an issue
Everyone was efficient and fast and pleasant. Especially Alex.
Excellent service at Toyota Santa Monica
When I got home I noticed that my tires were not rotated. The advisor was super nice but come on rotate my tires.
Everything went as expected.
Perfect experience and professional crew
Fast, friendly and thorough!
Service writer was especially helpful in giving me usage tips.
The guy who helped me Juan could not have been more accommodating and helpful
Very good service - service advisor was polite and helpful
Angel is the service writer- great customer service and addressed all my concerns.
Great service. Joanna Morgan is fantastic.
Great customer service. Very helpful and friendly .
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