Attentive and thorough! Please to sit and wait for car if short repair.
LAcarGUY customer reviews
Toyota Santa Monica · 394 written reviews · Updated 2026-11-13T14:01:35.993Z
pros good customer service. short wait time at the service line, both in & out. cons: long service time
Terrific service representative. WAs surprised that the estimated cost that I was given on the web when I scheduled was not correct. Ended up paying a lot more. If the website is out of date it should be corrected.
Very accommodating. Great customer waiting area with a coffee machine.
Close to home. Friendly and quick service!
My experience was good. Extra services were done on my car due to some confusion, but I wasn't charged because the services weren't pre-approved. This made my day. My service rep was kind and good natured and my car was ready the same day. The only issue is the lack of a nice waiting room. Luckily, I didn't have to wait.
Everything went well. No problems.
Good service and communication--helpful figuring out my operator malfunction
Too expensive, more than 600$ this time.
Fadi Awed went above and beyond to help me. He and his entire staff truly know what the word service means. I will never take my beloved RAV4 anywhere else!
Very helpful and went above and beyond from staying late and waiting for me to get there to view and purchase a car (used) not just for their new cars. And even had me come back when I identified an issue not known even on the initial inspection and test drive to correct it without cost. Then their finance department went above and beyond to secure an even better loan terms that saved me more money over and above the pricing on my vehicle.
Check in needs improvement. Service was good.
Great job! Super nice service.
Val and Johnny were the most helpful dealers and they were very attentive to my needs. I am still contemplating my options before I make my final purchase but I just wanted to let anybody who is looking for a car that this is the place to go if you want to find transparency, accuracy and welcoming service.
I always come to Toyota Santa Monica for service. The service rep, Mannuel, was very professional and courteous. He clearly explained my options for service, and also explained the 6-month service pre-pay option for my future reference. I greatly appreciated his integrity and kind helpfulness. The waiting area is very comfortable, with a TV, outlets to plug in your laptop, and a free hot drink vending machine and a cold water dispenser. Thanks, Toyota Santa Monica!
Still need some help with Siri and screen as they don't always work
I'm very satisfied with this shop
Daniel is excellent! I trust his opinion on maintence and repairs, he is great resource and I'm always happy with the service he provides.
Got hung up on initially, but eventually reached Alex. He was great. Overall good service. They don't have a car wash which was disappointing.
ambiguos, some good support but 5 hr wait
Very good service. Jay was my rep and excellent, letting me know what services were needed and why the service should be done. I miss the old service of washing the car after the service completed.
timely, courteous, great quality
Daniel is an excellent advisor. Very helpful. Liked the video of the car reviewing key elements. A first for me. Service completed timely.
Good fast service and kind consideration
Great customer service and over all they treat their customers with respect and care.
Awesome experience! They were so nice and flexible with me which I appreciate!
Service personnel were attentive and competent
Great service team, took care of my truck quickly and got me back on the road.
Jay Hernandez like always was amazing and so helpful. My car is like new!!! Thank you!
Excellent response and communication from sales team.
Jay my service advisor is the best and very professional at his job
It was great!! Jay is the best.
Great experience. Provided a loaner and took care of issue quickly
Everything went well. I would recommend them to anyone living in the area.
Excellent work and collaboration and blessed to be with them!
I missed my doctors appointment because my car sat for two hours after it was already done. Took it in at seven am and left at ten thirty . Poor communication.
Everyting went fine........
When I checked in with a manager, he told me what it was gonna cost. He said it would be ready. Soon and I ask him, I assure you he says, that's what I told you.That's what it'll be. The Uber ride to the lunch spot was terrific unexpected. But greatly appreciated.
E X C E L L E N T ! ! ! E X C E L L E N T ! ! ! N E V E R B E T T E R ! ! !
All service was provided in a timely manner.
Very attentive to detail Friendly servuce
Friendly and professional staff!
Daniel and the entire team treated me well and took care of everything in a pleasant manner.
perfor3med service timely and as promised.
Hamid is a good guy but I did feel a little pressured and things weren't laid out for me before I got into signing the contract. They kept adding more fees on the down deposit which wasn't discussed when we shook on the deal. Also I did find a minor scratch after purchase. I have to be honest here. I just would've liked more transparency.
Danny was kind, friendly and the best support I've received to date.
Like the service but hard to reach customer service over the phone
Great job done. Very friendly people
I don't have any problem. Everything was nice and quick.
very bad experience ,bad costumer services,waste of time
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