Everyone I dealt with....EXCELLENT !!!
LAcarGUY customer reviews
Toyota Santa Monica · 394 written reviews · Updated 2026-11-13T14:01:35.993Z
The team at Santa Monica Toyota was filled with expert mechanics and knowledgable kind people in every position. I called them from the tow truck after an accident and the first person I spoke was detailed and had a kind, reassuring manner. They did an excellent job!
I'm so happy with Toyota of Santa Monica that I will make it my go to dealership.
Joanna Morgan is the best, so kind, attentive and always there to help
I had no problems so I guess I would recommend.
I made an appointment for a long-awaited recall remedy repair but the parts were not in stock when I arrived for my pre-scheduled appointment. I was notified the parts were in the next day, so I made a second appointment to come in. When I called the day before I was told the parts were still not all in. I'm hoping third time's the charm.
I had an appointment for an oil change at 20:30 am. Had to wait approx 2 hrs.before my car was taken. They did a good job. Told me it's best to come very early in the am so wait will not be so long.
They took good care of me. Appreciate it.
All employees are very pleasant
Great service! Always attentive and on time! Bought and serviced many cars from this dealership over the years
Manuel was a kind and helpful advisor.
It was good. Service rep advisor explained everything in detail that needed to be done.
Service was excellent. Have a good day.
Loved that the mechanics sent a video of recommended services and the associate explained them
3 of my tires had to be replaced. My CarPlay hasn't worked properly since I drove it off the lot. Nov 2025.
Excellent professional services. Thank you!
Great place. Johanna is terrific.
I truly appreciate the care taken by Jay Aviche.
Personable and well-informed staff (Brett); timely servicing Expensive, but I tend to trust the dealer.
I have mixed reviews about my experience. I went into the dealership with credit approval from my lender and found the car I wanted to purchase. I gave them authorization to run a hard inquiry on my credit for one lender. The general sales manager did not follow my instructions and there ended up being eight hard inquiries between two credit agencies on my credit report. I was so upset I didn't even look at the third one. The general sales manager told me that I have good credit so I shouldn't worry about it, which was offensive to me. The next morning, I had at least five banks call me because I had a fraud alert on my account. They were all trying to verify that I had submitted a request for a loan, which I had not with those banks. I called the credit bureaus and they are unable to remove the inquiries from my report even though they say because they are inquiries run within a short proximity, It really only counts as one.. Nevertheless, it's going to be on my credit report for two years. I would not do business again with them because I don't feel like I was treated well as a customer with regard to my credit. I have voiced my concerns with the dealer and left multiple messages. I have not been told anything that the dealership is doing to remedy this situation.
Terrible. Ripped off. The service broke my car and asked me for more money to fix it. Unprecedented.
Prompt and friendly service.
Great team - friendly and efficient
The staff was ok the vehicle that was shown to me was dirty inside and out the car had scratches on the driver side of vehicles do a accident which staff was not aware of, I didn’t buy the car because the price came out to more the the value of the vehicle
Punctuality and carefulness. Staff is always attentive and cordial. Make us feel welcome
My service advisor Jay was so helpful and took very good care of me and my RAV4!
Too expensive and even though I got a "discount" I'm not sure I actually needed wha I paid for and I know I could have gotten it cheaper elsewhere. BUT I have a beautiful but very hassle filled Mirai so what should I expect! It's the best & worst car I have ever had from Toyota! Oh well
Joanna is the best. She explains everything clearly and is so knowledgeable.
Really nice people and great service
Great Service Team in Santa Monica Toyota
My service agent was helpful with suggestions. Not pushy. It was a busy day and all customers were taken care of in a timely manner.
Missed that my rear shocks were busted, missed another tire leak
Manuel was not helpful at all. Extremely rude and kept making inappropriate comments.
Super great service Alex is my service advisor
Thorough service and friendly response
Good service, great staff, got it all done on time and as promised.
Advisor was helpful and explained things. I felt I was being dealt with honestly.
accuracy diagnosis, however the Mirai Tech erased my SXM account and did not tell me. He should fix the problem before I picked up the car. Now they want me to bring it back in but cannot tell me they know how to restore my paid subscription
I specified asked to fill the liquid for the windshield wipers sprayer The sprayer does work. The idea is to have it work. This is the second time.
The staff was friendly, helpful and efficient. The only suggestion I would make is if the mechanics change the dashboard settings to obtain data, that the dashboard be returned to its original setting. Otherwise, first class service from Toyota Santa Monica.
Love my new car very much! :))))
Great service, amazing people
When I got my car serviced, the battery cable to the positive terminal wasn't attached properly. My car battery kept losing power. I went to have the battery checked thinking I needed a new battery at a car parts store and they told me the battery was fine, didn't need changing. A friend of mine checked it and found the loose cable and fixed it.
no comment no respond not recommendation about next services I didn't like it,i had appointment waiting time discomfortable, I dot go there any more
Technical Rep very easy to work with, knowledgeable, and very friendly!
Repairs done on time & weel done
Everyone friendly and respectful
The timing was right and I was taken care of at the time of my appointment. t
This is my go to dealership Always helpful
Standard 10,000 mile service and it was performed quickly at no charge.
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