I like that most services take only a few hours at most. I wait in the lounge and get my reading done. Like that they have set out a few things to snack on.
LAcarGUY customer reviews
Subaru Santa Monica · 401 written reviews · Updated 2026-11-13T14:01:35.993Z
The service was fast and of high quality. The people are fantastic!
Everything done on time as promised. The service advisor was courteous, informative and efficient.
Service was speedy and seamless with all car needs addressed. My service provider, Christian, gets a 10-10!
Christian and I had a few bumps along the way with my recent service, but ultimately he took amazing care of me and provided exceptional service. Most importantly, he listened when I had concerns and made sure to address all of my needs. In the end, he went above and beyond my expectations and for that I will be a return customer. Thank you!
Kevin Reyes he was nice I'm happy for the service I recommend hem thank you very good service
The woman I worked with was great! Pleasant and efficient.
good customer service , attentive, listened over all got taken care of
Christian was exceptional! He graciously explained the service options, the pros and cons, and the prices. WELL DONE!
Felt like it was under new management, unfriendly, stingy and inept.
They wanted me to make an appointment, and when I got there, and when they asked, I told them I am not buying this week, or for a few weeks, they wouldn't let me drive the car !!!! I wasted time, and made an appointment for this ???!!!! Not to mention, their asking price was almost as much as a new one. I won't go to that dealership again !!!
Excellent service & quick turn around
Great customer service from making the appointment to picking up the car. Service Rep kept me informed of repair status and expected completion time. Diagnosed and resolved a problem missed by another Subaru dealer.
Got in and out in less time than expected. I had concerns about a recent alignment. Was able to go out with tech to drive the car to see if issues could be duplicated. Appreciate that service advisor did tha.
Everything was perfect as usual
the service I had was finished quickly and the I was kept informed about the progress.
I have trust issues and the service staff are always pleasant genuine and low pressure. Great staff Brianna and Ryan! and the guys who pull out your car when service is complete...very nice!
I liked that a rental car was provided since it turned out the car had to be left over night. Ryan was very responsive and helpful. I was annoyed to discover that even though I had made it a point to specify that I wanted the factory recommended tire pressures of 35 front, 33 back, I discovered when the instrument panel started showing tire pressures that they were reading 36 on 3 and 37 on a fourth. Air pressure pumps used to be simple at service stations, now they charge and often do not work.
excellent customer service and car completed to my wishes.
Everything and everyone was great!
Great communication, advice and work.
Tried their best to find problem and were very cool and did what they could.
Very helpful on last month minute visit and very reasonable on cost.
Very quick and efficient. Interesting video of service.
Service on car fine. I was told it would take 2hours so waited at dealership. Turned into 4 hrs with no unexpected mechanical issues. I had to purse service agent multiple times to find out the progress. I am used to service agent updating me regularly without having to track them down.
first service at santa monica - it was the annual service. it was efficient. answered yes to below question but if maybe was a choice i would have checked that.
Quick and efficient- liked that my service tech was able to take the time to go thru multi point inspection recommendations.
Services of Subaru Santa Monica was exceptional! Thank you!
I truly appreciate that Subaru Santa Monica stands by its work.
Didn't try to upsell me. Accepted their maintenance coupon. Took 2 1/2 hours for an oil change that takes 20 minutes at Valvoline.
Ryan Simpson my service advisor was assigned to assist me is nice, helpful and has a great communication skills. Thank you.
Quick, efficient, excellent service. Also great communication.
I had two fairly major services done and my car seems to be running very nicely now.
Oil change special was quick and professional.
In and out quickly. Easy to schedule and good people to deal with
Excellent check in. Diagnosis done quickly and repairs to the tire pressure sensors done completely. William was a very good, personable service representative.
A tire that was being held for me was inadvertently sold to another customer. When I arrived to have the new tire put on, they realized their error and gave me a $50 credit to my bill, which I really appreciated.
They were able to repair my service issue, even though I did not have an appointment.
service was excellent, waiting was not long, communication was excellent.
A bit of a wait, but people are nice here.
Have been going for 25 years and so happy with this shop.
Great service and customer service
Everything was fine except one thing. When I arrived for the service, I asked whether the dealership had a payment plan program and the person said no. After service, I paid online and went to pick up the car. A new person closing me out told me that they did indeed over a payment plan and handed me the pamphlet. I did not appreciate the fact that I paid in full when I could have paid in payment.
Very good service manny thanks
Adjusted service based on car needs & mileage. Ended up lowering overall cost!
Much better than any of the other Subaru dealers I have been to.
Tony (Luis) is still the best. He goes out of his way to do the most important service needed and tries to save me money when an expensive option is not currently necessary.
Quick and thorough happy with service
The cost of normal periodic maintenance has increased significantly at Subaru of Santa Monica to the extent I will now take my 2018 Subaru to an independent repair shop. Over $1,000 for an 90 minute normal 30,000 mile maintenance is just not worth it - that is almost 8% of the current value of my car.
everything was great. Quick and personable I had no appointment but was helped right away. Say thanks to Ryan Robbert
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