I appreciate the staff, but can't help but feel that management has changed their customer service approach to upsell more than usual without seeing costs from the customer point of view. I understood the recommendation for new tires, but went elsewhere to buy them at a better cost savings and more detailed quality recommendations.
LAcarGUY customer reviews
Subaru Santa Monica · 401 written reviews · Updated 2026-11-13T14:01:35.993Z
Very efficient! Close by and always good service.
Great experience. Very reasonable price (with coupons) and super nice advisor and technicians.
I didn't like that my repaired axle now rattles and makes an annoying noise which has me concerned. Otherwise I pleased. Kevin Reyes was excellent on communication and moving things along. Thank you, Kevin
Great Experience. Car was ready at set appointment and Rep and Manager very extremely helpful and forthcoming with information regarding the vehicle. Would recommend
Great service and wonderful service rep.
Took twice as long as estimated with a reservation; person organizing service was less than cordial.
The mechanics were able to solve the problem by reusing the existing part and just charging me for labor.saving me $200.
Everyone that helped me and finally figured out what needed to be done was wonderful. The Foreman at Santa Monica really went all out for me. I so appreciate all his help. Also, my service person and the manager kept me apprised of what was going on. This took almost 3 weeks of what seemed to me very extensive research to finally get the right parts. Thank you for all the care I received.
They do a nice job of demonstrating why their recommendations are appropriate. All staff are knowledgable and polite.
Routine maintenance. Really quick. Comfy customer waiting room.
Thanks, again, guys. I'll keep your notice in mind for the next visit as well.
Kevin, the service agent, was very patient and receptive to my concerns. He got the job done. I am so grateful.
Steve Moya is a superb service advisor.
The service was done quickly. My service advisor, Kevin was professional and informative. I like the location and as I was waiting I got my morning walk in. I enjoyed my visit and got a discounted oil change as well
Friendly professional and top rate service
LIKED: Comfortable & clean waiting areas, even for longer waits. Courteous, informative, friendly staff. Confidence that the work/maintenance is done properly. DISLIKE: Paying over $450 for routine maintenance (oil, lube, air filters, check fluid levels, etc.) on my car. I waited for about 1 1/2 hours and the work was accomplished in about an hour. I truly feel that, in spite of all the plusses, the cost for this routine maintenance is exorbitantly expensive.
The discounts they offered and the communication from the shop
Always good at Subaru Santa Monica
Pleased to get same day appointment. Pleasantly greeted upon arrival. No lengthy delay in being waited on. Service was lengthy but I chose to stay. I came prepared to complete some work. Will, was informative and accommodating. The speaker on the completed service video could speak slower. It was a bit fast. I had trouble comprehending. Overall great service.
Santa Monica Subaru Service Center is efficient and professional.
I like that they took care of the car very professionally and the warranty took care of everything. The only issue was that I had to call to see if the party they ordered had arrived, and it did, when I was told they would call me. Other than that great experience
Took a long time, but solved the problem
They are always so helpful and friendly!!!
all the items were handled in less than two hours
Fast, efficient service without the need for an appointment.
I waited for close to 8 hours at the location to get the car. The technician that worked with me left for the day without giving me any updates. The car did not get fixed completely.
The service agent was excellent
William was very helpful. I have always had great service on my car with Subaru Santa Monica. I won't go anywhere else.
I was greeted warmly and service was efficient and timely. I received a complete report on my vehicle and know what areas will need review in the near future.
Efficient and good service. Comfortable waiting area. Ease of making the appointment on-line.
Great staff; great place to stay; car returned promptly; everything works well.
Servicing took 1 to 1.5 hours. Their testing of the battery showed it was failing, so I authorised replacing it. Work was done in super good time. However, when I got in the car all the protective plastic sheets on the seat and the paper floor protection had not been removed, nor was the service number attached to the rearview mirror. Minor stuff, really, but just a tad sloppy.
I am not sure that my tires were actually rotated. My wiper blades were not changed due to lack of inventory so I need to return. Glad you caught that I had a poor battery. I appreciate the uber pick up.
i dont like being forced to give reviews
They are the best! Really nice.
everything was good, service was fast and excellent customer service.
This is my fourth maintenance service at Subaru Santa Monica. My service advisor, Steve Moya, is awesome. He is friendly, kind, knowledgeable, and above all efficient. I will definitely be coming back!
Staff is nice. Kevin is my service contact. Good guy!
Love Tony very much--he is fantastic and you need to give him a raise!
Great and efficient service, as always.
I work with Tony Cervantes whenever I bring in my Subaru for checkups, repairs large or small. He is an excellent agent to work with. Thank you.
Great service and the people who work there are friendly and helpful!
Experience was perfect. Service was made easy, pleasant and efficient.
Professional, thorough, and timely service. A great experience.
Service was done efficiently and promptly. Good communication letting me know what else I needed done and when it was ready.
Helpful staff. Knowledge staff. Good price. Can't ask for more than that!
All good. Professional, courteous, and prompt. A tad pricey though. Look for coupons, you'll save some
Tried to sell me on things I did not need and wanted to charge me $259. to diagnose why my mileage suddenly dropped from 21mpg to 15mpg.
Amazing service thanks to Joey Medina.
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