Only came in for an oil change, but it was quick & efficient.
LAcarGUY customer reviews
Subaru Santa Monica · 401 written reviews · Updated 2026-11-13T14:01:35.993Z
Good service manager, helpful
Service was done thoroughly and in good time . Joey is easy to talk to and gives clear explanations about the servicing needed. On the down side Labor charges seem to go up year over year so you may have a 35 dollar part to put in that costs 250 in labor.
Would be great if Subaru gave cars an exterior wash before releasing car.
Fast and efficient, always very friendly "Steve Moya" helped us and he always goes over and beyond.
Steve explained what was needed, what could wait for another six months. He helped me get the best price on my tires, including a rebate from the company. It was easy to schedule the service.
Easy service visit, done in a little over one hour
Yes, very good. And did it really have to take more than two hours?
Experience was quick and easy, and they're capable, but they try to upcharge you on everything. I wouldn't have gotten my oil changed there if not for the coupon I got to do it for $70. Independent shops are better for pricing!
Service techs are always helpful. Car was serviced in the time stated.
Price was better because of coupon available. No high pressure sales tactics used, just good information given about my car for the future.
Efficient service and the projected time for servicing was very accurate. I also liked that the representative went over all the repairs and what will be needed in the future.
Efficient . Excellent explanation.
The quick brown fox jumped over the lazy dogs.
Tony Cervantes was my service agent. I trust his assessment re what my car needs. The work is excellent.
I was quickly taken care of, communication was clear and quick, and pickup was also very speedy.
charged too much for touch up paint
I just needed a safety check before a long trip. They were quick and thorough, and the check was FREE. I did need a new air filter, which was inexpensive.
SUBARU SantaMonica have always provided excellent service and particularly of mention should be Kevin Reyes as my service consultant. Thank you.
Tony is the best, explained very well what needed to be done in layman's terms.
On time and very efficient. I will be returning for regular maintenance here
They were very friendly and efficient. My car was ready when expected.
Excellent, caring, friendly technician
William Stennis was very efficient and welcoming. Fast service too. Even the music playing was good oldies stuff.
The person who contacted me was not very helpful. They sold or removed the car while I was waiting for them to text me or email me back.
Had a great experience with Steven Moya. Very friendly and helpful
Very good! Service was spot on
Friendly, helpful and honest. The work done was excellent and timely
Fast and accommodating. Nice service representative. clean facility.
Fast and great. I liked it a lot
Kevan the representative was very helpful and kept me informed and explained the services.
Everything worked out fine. I waited for my car and the mechanics did a thorough service in a short time.
Very nice and very fast service
Service seemed thorough and made a same-day appointment
Did not reset oil change reminder- I have to go back
The service representative was very attentive and clear about what needed to be done.
Kevin's Costumer service was great.
William Stennis explain everything that needed to be done and kept me informed. I was pleasantly impressed with him and the overall experience. Very much improved from my last visit to the service department.
the repair took longer then was promised but in the end it was done correctly
the service associate Will was helpful and trustworthy! Great service!
Subaru of SM always takes good care of our car. I would recommend this dealership wholeheartedly
Great Communication but description of vehicle was a factory model and not identical to vehicle offered for sale
Supurb! Service was excellent, it's always good to get service from where the vehicle was purchased!
Excellent costumer service!
They were helpful.. I was wanting a certified car.. . . ... .....
Staff was welcoming, Kevin Rojas did an excellent job coordinating my maintenance service and keeping me up to date. Service staff DOd a great job!
Luis was so kind and well-informed about car conditions; he explained the details of what the car needed. Thank you Luis! Thanks also to the mechanic!
Thank you Steve M and the service department.
The service guy that helped me ignored my request for new tires. I called and asked 3 times.
Joey is a wonderful asset to Santa Monica Suburu
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.