Expert service and personalized attention
LAcarGUY customer reviews
Subaru Santa Monica · 401 written reviews · Updated 2026-11-13T14:01:35.993Z
Everything went very well, I have no complaints.
Everything was handled smoothly, and without issue.
The service rep was very clear on the services to be performed. My car was ready in 40 minutes
Very satisfied with rental loan and service!
Joey is the best service coordinator and service manager ever. The service performed was also very good.
Customers service. Free coffee, cellphones charging stations and televisions
Everyone was so helpful and they did a fantastic job on my car! I've brought various cars here over the years and never had a bad experience.
Friendly staff and nice facility
Immediate service.Service rep courteous and very efficient.
Fast, courteous. Good value.
Service was fast, part was in stock, we were given a ride home as the car needed to stay overnight; the repair was covered by warranty and everything was clearly explained.
Great service, been coming here since 2019.
Very good. Service rep was responsive and worked with me on the estimates for the recommended service.
Usually very good but I would appreciate not having to reset clock and other things after service.
Friendly agent, quick service
Kevin was phenomenal. He was attentive, friendly and super efficient.
Service advisor did all he could to accommodate my schedule and disappointment over lenghty repair times. Also provided Uber to and from.
All good for ours excellent service
My 6-moth reqular vehicle checkup was done quickly and I was provided with what the expected required changes will be in the next six months.
Kevin was very helpful and helped make it a speedy service....
Very good service Nice stuff and coffee
Service advisor kept me informed as I waited for needed parts. Provided rental car quickly and low cost.
There are very professional,
Steve was able to provide me with a rental car because I was going out of town the next day. Service was prompt.
Good customer service friendly
Battery cost $450 which seems excessive. I guess labor was included.
They were great! They took great care of me
The service was great. The hot drinks were very good. Everybody was pleasant.
Excellent service on a walk-in basis for my dead battery! Tony Cervantes was outstanding in coordinating the service and great to work with!
It's way all good.very nices dealership. Not any more to say
everything was well done,
Kimberly was a great associate and extremely helpful.
Service was done well and quickly.
Great Customer Service and information
My experience car service experience was quick, easy, and painless.
Luis was great! He was informative, friendly and extremely helpful.
I dealt with Kevin from beginning to end who was amazing and he explained everything to me. When I need another service I will want to work with just him. Thanks Kevin for your great work.
I received much valuable information about the condition of my 2013 Subaru Impreza. - a wonderful automobile!
I was treated with courtesy and clarity. The service required was extensive and the report was clear and the need specified. At pickup the work done was explained in detail. After the service, there was a distinct improvement in the ride of the car.
Hurray_yyyyyyyyy yyyyy_ yyyyyy
just had a long wait when unexpected oil leak and low battery were discovered during routine maintenance but very grateful to have problems fixed
I was greeted on time,for my appointment, with a smile. Waited for my car. Everything seems fine.
Frustrated at first by the several messages asking for a call back. It never happened. However, at the dealership, my service manager was amazing. He was very helpful in explaining everything. So I left actually feeling like a valued customer.
The service coordinator was superb. Got me in/out seamlessly and did excellent job explicating the overall service. One thing I would suggest to Carmax (in advance of service) is NOT to send myriad "reminders" to schedule service as it was "over-kill.
Great service! Steve was excellent (very communicative) and the service was quick and well done.
They tried to add service items that are not required as part of the vehicle's scheduled maintenance. They represented those services as being "recommended" and were vague and opaque when asked for details. They refused to explain what was actually recommended by the manufacturer (Subaru) so we had to do our own research. If we had taken their recommendation, we would have spent nearly $1000 over what was necessary.
perfect service and on schedule
Always satisfied at SantaMonica Subaru. They are very helpful.
Customer service was excellent. The communication and car service was very good.
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