Service was prompt and as promised.
LAcarGUY customer reviews
Subaru Santa Monica · 401 written reviews · Updated 2026-11-13T14:01:35.993Z
Serviced car prior to long, 1k mile trip through CA + AR Mojave deserts twice, experienced no problems, car performed and a/c as well. Done this more than once and so far expect to do it again soon.
From start to finish, I was thoroughly impressed with their customer service. The team made the entire process smooth and pleasant. I'll definitely be returning and recommend them to othersthey left a great impression on me! Thanks guys!
Had a good experience that day
Efficient. Very nice staff.
Great service! Quick and comprehensive too. No complaints from me!
Everything was explained, then dealt with in timely fashion.
Efficient and thorough service. Team is always super helpful.
basic service, but done promptly
Easy and efficient experience
Enjoyed the experience since it was professionally and expeditiously done.
Brought car in for one-year service. Maintenance was done at time of appointment and within two hours. Dealer rep who helped me was friendly and efficient.
Subaru Santa Monica exceeded all my expectations. I want to thank specifically Daniel Jang for taking care of me and my Subaru. My battery kept dying mostly due to low car usage. Daniel had it replaced and arranged for two-way transportation so I could wait for it at home. He saved me time and money and gave me peace of mind. It makes me feel good to be doing business with Subaru.
Excellent service staff completed a thorough servicing with great feedback !
professional work, Excellent service
They called and told me I needed a filter change what they didn't tell me was that it was the AC filter.. had to look up the code on the invoicethen they added antibacterial to it and I can't drive the car without the windows down,., the perfume is so strong that it makes my eyes water going back to have the filter swapped out
We were quickly assisted upon arrival. I gave the reason for coming. An analysis was taken. We agreed on what would be done. I was informed of other needs to be done at that time. The assistant was very professional and cordial. Everything was done in a timely manner. I was pleased.
Daniel was great. Very helpful. He was informative and scheduled my ride home so I didn't have to wait for the vehicle. He called when it was finished, he called and informed me of what was found and what was performed.
Daniel Jang was super helpful and the service was fast and easy!
Had to wait for the car. They had me in and out in no time.
Excellent service all around!
They do good work but I feel slightly expensive
Great. Service was done quickly and service provider was very helpful.
Fast service and friendly service advisor.
Unpleasant service person who could have cared less about giving service
My daughter took her Subaru to the dealership for an electrical issue. They tried to do some unauthorized work which was tangentially related to the issue which didn't fix the issue. They gave my daughter a hard time when she asked them to undo it. Even though they undid it and didn't charge her, it definitely left a bad taste in our mouth. We wont go back.
Waited for service first thing in the morning. Finished in allotted time even with additional step added. GREAT job!
All the necessary work was handled efficiently.
The service advisor was knowledgable, kind, honest and highly communicative. He made me feel like family.
They are always courteous and informative. Only problem is I had to go back to get help with small door under steering wheel that hadn't been closed.
Kevin was the best advisor I ever had. He explained things so that a person like me who knows nothing about cars could understand him,
Great service experience, friendly staff, fast quick service. Thank you.
Service was perfect as always
Was second in line at 7:00 so got in and out quickly. However, all tires set to wrong pressure and under inflated.
Did not feel like I was being pressured into doing anything unnecessary. They communicate very effectively, respect appointment times. I will definitely be returning
It was EZPZ. In and out a few hours later and all is good.
Service representative was very helpful. Gave detailed information in a courteous manner. Service was prompt
Everything was serviced quickly and properly. Great work.
Nice stuff Nice service Short waiting time
It ran like clockwork. Very satisfied.
Service was excellent, everything was good.
SM Subaru are always great with service. I travel from Ventura County to have the service done here. Top notch!
Service staff was friendly and the car was ready in less than an hour.
Very personable efficient service. Wished the dealership continued with Uber service.
We brought our Forester in for 1 specific issue, which now indicates a new battery is needed, however, the service technician gave us a "laundry list" of other services which are unnecessary at this time especially given the vehicle has only 28,799 miles! The total estimate was more than $1500!! I don't appreciate this type of "up-selling
The advisor was very helpful, but the rotation was not done well and one tire was not properly inflated. I returned the next day to have the tire reprogrammed which was done, but the tire that needed more air was not inflated as requested. I was told it had been done , but it was not. This is a minor thing but inconvenient and disappointing.
Good communication; the car has a smell persisting from the work performed
Excellent service. I love to come to this location.
Great communication. Attention to all details, big, small and infinitesimal...
very prompt and orderly. attempts to upsell were kept to a minimum but still made per "factory recommendations". Very disappointing that they have terminated shuttle service to nearby destinations via Uber or Lyft
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