CUstomer service was great amd on time..
LAcarGUY customer reviews
Subaru Santa Monica · 401 written reviews · Updated 2026-11-13T14:01:35.993Z
I had an issue with a tire and they were very helpful and professional.
Subaru dealership always provides great service. I do wish they would run diagnostics instead of only visual inspection so that one could tell if some repair was imminent considering the vehicle was already 6 years old
Manager and service rep were very helpful.
I have a white color 2018 Subaru Impreza. I brought my car in for a new gas filler door. They installed a "black" color gas filler door. How would you feel? Yes, not satisfied. Their response was really lame. Customer satisfaction? Zero!
I'm always seen on time without pressure to do things that aren't required.
Very fast efficient and friendly service.
I needed a replacement part, and it was there and installed. The job was finished as promised. Thank you.
THIS WAS MY FOURTH VISIT FOR THE SAME PROBLEM AND i AM WAITING FOR A PHONE CALL FOR AN APPOINTMENT TO FIX MY 2024 CROSSTREK
Everything great, best service, good people
Excellent service and absolutely seamless.
Excellent work was done !!
I've bought 2 cards from them over the last 15 years, so this was very disappointing. The oil was changed and the battery serviced, but cost too high. Also, they wanted $240 just to investigate why the stereo died, not including any repairs, so I declined. Santa Monica Subaru service nickle and dimes you now - they used to be much more customer-friendly. I may look elsewhere for future service.
Great customer service with knowledgeable staff.
Well taken care of! Great service, friendly staff, and everything done quickly and as expected.
Quick and professional. However, very pricey. Luckily, it's only a twice a year occurrence...
Quick and efficient. Delivered as promised.
I will not waste more of my time for this by bringing it back. The washer fluid port on the left side was knocked off somehow and the right side was low in flow. So I took it in for replacement. When I tested it out after getting home, the right wiper fluid nozzle, which was supposedly also replaced, is still weak and not spraying properly. Either it wasn't replaced, or replaced incorrectly and not tested for function. Since the original quote for this work was over $800, then "discounted" to over $400 if additional work on the car was done, I would expect better. The actual person who did this work makes them look shady and unethical.
Good service professional
Always very thorough and communicative. Incredible customer wrbhce!
I went in for tire rotation and to change engine oil. It was a quiet day and the check in guy said it would be express service for routine maintenance. It took 2 hours. Then at the end they told me the tires needed to be aligned. Also tried to sell me $400 fuel service.
Service at Subaru Santa Monica is always top tier in my experience.
They do good work and fast.
Very happy with my service. Very professional.
Excellent service. Expensive though.
nice enough. Expensive. And they didn't even clean my windows (or wash the car). Will be looking elsewhere for maintenance.
Joey took excellent care of my car and of me. He went above and beyond even though it was difficult to find the solution. Everything is working again!
2 hours for an oil change???
Service technician was very professional and told me exactly what was going to be done. The other employees were very friendly and also helpful.
It was a fantastic experience. The computer system that's set up for estimates, service approval, etc. is excellent. Joey, my rep, was on top of things and extremely helpful.
Clear explanation of work needed. Done as promised.
Thank for your service, will be back!
Over priced and inaccurate service. If you need to get your subaru serviced, don't do it here.
the guy who helped my wife was an excellent guy and very helpful
Timely, comprehensive, courteous xxxx
Great service. Friendly and helpful staff.
My recent experience at Subaru was fine.
They did $900 of work before telling me that the car needed $3k of maintenance/work, and could need another $6,500 soon. The car was barely worth $3k. That kind of maintenance was a deal breaker. I should have know what I was in for before they did $900 of work. Especially because they did $2,500 worth of timing belts 2 months ago, and couldn't explain how they missed the major issue they told me about this week. I ended up getting a new car.
Too many requests to review this and that
My car went in for its first service this week. As expected, nothing untoward was found (after all, I have only had it for six months). Service was fast and efficient.
Attentive, accommodated my situation with a loaner vehicle. Pleased with the service.
Easy to make appointment and everything went smoothly.
The service advisor pointed out that my vehicle was due for a recall item for which the parts were available and was able to add this to the scheduled service that my vehicle was in for and was able to get everything done in a timely manner.
Joey & Gabby provided excellent service on a re occurring phantom battery drainage issue
Great! Subaru are the best! Fast, friendly, communicative. Love my car!
Very friendly and helpful! Great customer service!
I brought the car and it was serviced
Everything went as Joey stipulated. Attentive, timely service.
Service was quick and efficient
Professional service walk in service no problems
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