The service department worked fast, addressed all of my concerns and they even gave me a ride to Marina Del Rey to visit a client while I was waiting!
LAcarGUY customer reviews
Subaru Santa Monica · 401 written reviews · Updated 2026-11-13T14:01:35.993Z
My service person Joey is always in a good mood. He is patient with me and explains everything. I couldn't ask for better, Customer Service!
Loved my experience! Very pleasant and easy! Great staff! No pressure!
it is ok.....................
Just bought a pre certified used WRX from Subaru Santa Monica. Rack and pinion screws were loose, they serviced the car and left it like new!
Thanks! Fast, great service!
Sammy was helpful and notified me when the car was ready
Unsuccessfully addressed tire pressure monitor
Transmission leak not repaired.
I never received the list of recommended repairs. It was supposed to take an hour. It's been two weeks. Every time I call I get the run around.
IT WAS JUST FINE THANK YOU.
I did not have a service on that date. You may have not updated your records since the mileage is for my prior car. I leased a new 2023 Subaru on 9/13/23.
Great service and nice people
Everything went smoothly and I was completely satisfied. That great coffee machine in the waiting area sure was good!
This was a 7am appointment. Check in was done quickly and all details of the work to be done was clearly explained. The service representative kept me informed during the maintenance check up. Good work and service all around.
Joey and his team really took care of me. They making it hard for me to go to the other dealerships for aervice which are xloser to my residence. Superb job and great awareness with the issue.
Terrible. They didn't fix the AC I paid to fix one ween ago
My service at Santa Monica Subaru has always been outstanding.
Steve was fantastic. Friendly, helpful, efficient, informative. I had a super pleasant experience taking my car in for the oil change.
Joey Medina was incredibly helpful. He went out of his way to ensure that I had coverage for the unexpected tire replacement. Appreciated that the service center was able to accommodate my request to pick up the car the following day.
Efficient, friendly service Dept. Fair pricing.
They were very friendly and helpful.
Attentive service, Lyft rides very helpful, and completed in good time. Cost for spark plug replacement was higher than I would have expected, but otherwise an excellent experience.
Steven was great , knowable, good personality, inform customer me that what happened and when my car will be ready.
Service was top notch. Joey Medina is an excellent service advisor. He makes sure everything is done correctly.
They were able to solve our major electronic issues but screen display was not restored.
I received fast efficient service. Steve Mota was great. He is friendly and professional. He made sure I had my questions & concerns addressed. I received above & beyond customer service. I'm very satisfied.
Great but expensive.. people were so nice. Gave me a loaner. So fun to drive.
Everything went very smoothly.
Everyone was very helpful and got lots of information regarding my car am really happy with my purchase !
Fast turnaround and excellent overall customer service experience.
Samuel Ruiz was incredibly ruda and indifferent. Tried to tell my issue was probably not convered under my extended warranty- wrong- said he would text me in 1.5 hrs- when I returned in 2 , he said he never said that to me. He should be working on cars or inanimate objects, and not dealing with customers.
Friendly and professional staff.
Great experience . Efficient and took the time to answer questions .
Service was done in a quick amount of time
I left my wallet a home & Subaru arranged an Uber to take me home Speedy,thorough work on the car
Less stressful car buying experience in my life. Price negotiations were settled quickly. Dealer did not tack on any unwanted, unneeded and over priced items to the vehicle. Sales staff were pleasant and professional. The whole process from start to finish only took a few hours and was quicker then other dealers that I have experienced. The chat bot on the web site was actually useful. I would strongly consider purchasing my next vehicle from Subaru Santa Monica.
My service technician Daniel was professional and let me know what the service would entail and what would be the next recommended service in the future.
Great service , friendlier stuff, very professional!
All was fine. Routine service done well.
Service was fine, I guess, but I did not like that there was a recall a month after I leased a brand-new car. Also, I did not like that the dealer did not have the parts and that I had to get a "loaner" for FOUR DAYS!!!
Ive brought my car in twice for the same problem and tomorrow Im bringing it back for the 3rd time for the same problem so at the moment Im not too happy with Subaru of Santa Monica
My appointment was 7am for the 90k service. The work was done before scheduled finish time, I got a courtesy drop and pickup and the car runs great!
over charged, and priced excessively
Great service, friendly employees food
Sammy was amazing He took great care of me explained everything kept me informed and updated all times It was a great experience.
pleasant and comfortable. office folks were efficient and courteous. mechanics sometimes rushed jobs but easy fixes.
Wonderful as usual! Took care of my car and the service was fast.
Outstanding! Joey was attentive and made sure everything was taken care of.
The service manager was great. My car was ready on time.
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