Joey was on top of everything, solving a mysterious problem.
LAcarGUY customer reviews
Subaru Santa Monica · 401 written reviews · Updated 2026-11-13T14:01:35.993Z
Quick and efficient right on time
Excellent .
Best car buying experience ever! Preston (sales)was straight with me, real answers, no fluff. He was authentic. Wasnt planning to buy a car that day. But Preston didnt sell me, he understood me. Also GM made negotiations easy, contracts person was great! They were so good I want to hang out with them as friends! Truly value each of them. Also as a single female, I wanted my Dad with me (no avail). They made me forget about that & I felt they genuinely wanted to take care of me. THANK YOU!
The service was very good.
The greeting staff was exemplary. They listened to my questions, and went item by item through the scheduled maintenance. I was able to approve each item individually. Regarding the actual work, I can only trust that your company has impeccable integrity and are tacking care of my car as best you can. There were two minor items that did not get addressed. The window not rolling up properly and filling my tires to the requested pressure.
We were deceived! We were not told the vehicle only came with one key until after we signed. We didnt ask when we began the the negotiations the sales persons walked us into an office with a hand full of keys and placed them on the table. Thus, we assumed 2 or 3 of those belonged to the car we ultimately purchased. Unfortunately that was not the case, and we are being told we need to pay over $500 for second key. They are now asking we pay half the amount. But why? The key should be free
Bien atendido buen servicio a mi carro, lo recomiendo
Comfortable waiting area, with coffee available. Car was ready as offered.
Done on time & on budget thank you
These people are accommodating, professional, and work efficiently. I am familiar with working in the automotive industry, and am knowledgeable of the pricing of parts and reasonable service fees. Their pricing is fair and the work is thorough and clean. With that being said, you can have a conversation about things that can realistically be omitted for the next service visit and they will be honest and forthright. I like my Subaru and trust it with these guys, and I don't trust many companies.
It was great! I was in and out in no time
The service team at Subaru Santa Monica was helpful and efficient in serving my Outback. Excellent service.
Excellent service and courtesy.
Stephen was great! The whole thing was handled well and in a timely manner.
Stephen was great. Super helpful
I had my car serviced (regular/routine maintenance) on August 16. Joey was my service representative, at my request. I was in and out on schedule with all my questions answered and all services provided more than satisfactorily. Ill be back for my next service I six month with, Joey hopefully. Thank you Santa Monica Subaru and Joey.
Always great service here!
They were wonderful and Im very grateful
Needed an oil change. Oil change was completed.
Everything went as planned and perfectly.
Ended up not getting all the expensive things that was suggested and went to Glendale and it was soooo much cheaper. I was very disappointed
The experience was horrible. We were there for 5 hours. One of the sales guys said that he would rather be home having dinner than deal with us. Dealership did not inspect the car and take good care of it. The was dirty inside and roof rack was not sticking.
Took much longer, about three hours,, than expected to transfer title from lease to ourselves when turning in our 2020 Forester. Other than the time delay all went well and we got the owners card from DMV in a few weeks.
Had an easy and smooth time at the Santa Monica Subaru.
Easy check-in with an estimated wait time. The waiting area(s) are very comfortable and text messages kept me informed of my car's progress. All employees are helpful and pleasant. Very, very pleased with this dealership and service department.
Great customer service from start to finish! We saw the car online. We went in the same day and walked out with our car.
I never received a copy of my contract even though I was told I one would be emailed to me. When I emailed asking for it I never received a response.
Love the service at this shop. Fast, efficient, friendly, respectful.
Friendly and helpful staff. Thorough and prompt service.
Jay was amazing in helping me secure a new lease! So personable and helpful- she made the process easy and enjoyable! Thanks Jay!
Poor communication and broiler plate emails. Just not a personalized or good experience.
Did not go to. Honda sold before going Dealership contacted me quickly. Thanks
Terrible customer service, they lied to me for the car i was looking for.
They didn't answer my questions or send me pictures as requested.
Subaru Santa Monica were shady and amateur. I was given vague answers as to why this car was not available, was in Service, etc. although the Carfax date said Oct 5th, and the price of the car had been raised once. But I went in at the end of October - twenty days later! And they said it had just come in and was being assessed. So this Subaru Santa Monica dealership not only lied, they wasted my valuable time. Of course, they had more expensive cars if I was interested screw you, Subaru!
Ive asked a very simple question, its the end of the year and the auto in question would naturally be depreciated. . Ive had answers that had nothing to do with my original question. If they cannot answer my question and purposely avoid answering. Guess whos not getting my money. As a consumer I'd really like a straight answer instead of avoidance
Excellent service. The whole process was fast and easy!
Good service. Knowledgeable sakes sales people
No comment. Didnt see the place. I did not buy anything.
2008 Mini Copper
The salesperson keep her appointment and the vehicle was ready for a test drive. After the short test drive their were several issues pointed out about the car. Approximately 600 to 800 hundred dollars of repairs needed. Would not honor true car discount when presented to the dealership. We could not come agreement on price. They counter offered about an hour later via text by only a 100 dollars. The price drop an additional 400 dollars later that week and was still on the market. I made a purchase down the street at Mini of Santa Monica.
Sales people
I was interested in one of the cars and the sales lady told me that others were interested to and for me to come down soon. So I figured and someone else showed her interest then maybe they will beat me to it so I went else where!
Welcoming Subaru Dealership of Santa Monica
The staff was knowledgeable and very friendly. We really didnt need much attention as we were only interested in 2 models. We got top notch service across the board and will drive cross country to buy from them again. Thank you Subaru of Santa Monica!
Took my Subaru Impreza Outback Sport to Subaru Santa Monica last week for routine check up. My first time here. Kathryn Black was my service writer. This was the best and wonderful pleasant experience I ever encountered checking a car in and out. If the rating system had 10 stars, I will rate her with 10 full stars. Thank you.
Our experience at Santa Monica Subaru was for the most part a good experience. We had the pleasure to work with Vance Walden he was was very attentive and personable. We felt assured that he would be able to get us what we were looking for. We would like to also thank Frank for getting us the best percentage rate possible for our car loan. Over all we are happy with our purchase at Santa Monica Subaru.
This was by far the easiest experience buying a car! I cant stand going to a dealership and Subaru Santa Monica made it quick and painless. Big thanks to Maria Cerceda and Frank Rodriguez for all the help! Really appreciate you guys!
Best Experience ever!!!
Trai and Chris may my purchase experience simple, easy and stress free. What amazing decision I have ever made to go to Subaru Santa Monica. Highly Recommend these two hardworkers to anyone looking to purchase an new vehicle.
Great!! Alex in the service department went above and beyond my expectations in a timely manner. One of the best
Walked in to look at a car Was given the run around, required a Credit Application to even test drive, No pricing deal was offered and was pushed towards lease options. Asked for a different color or financing and was basically pushed out the door. Avoid this place.
Great smooth experience
I couldn't be happier with my experience at Subaru Santa Monic and Vance Walden in specific. Vance made the entire process of getting a new car enjoyable and stress free. He listened to the what I wanted and then found the exact car I was hoping to buy. The car even arrived from the factory 3 weeks early! He stayed in touch throughout the entire process and I couldn't be happier. I would recommend SM Subaru and Vance to all my friends.
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