Both Jackie and Chris were very helpful.
LAcarGUY customer reviews
Genesis Santa Monica · 68 written reviews · Updated 2026-11-13T14:01:35.993Z
Slow, not equipped or trained or ready to service or fix new Genesis cars. We would not return to this location.
I have worked with both Jackie and Chris. Both of them were great.
Jaclyn at GSM was excellent! Very communicative, very proactive with follow-up and all necessary information. Work was done right and she helped save us a lot of money too. Very appreciative.
We were very pleased with the service.
Professional and friendly service as always!
Good communication.friendly interaction.
Excellent and professional service
Time was taken to help us and was appreciated
I used their valet service and they picked up my car at my job and kept me informed the entire time regarding the service. They delivered my car at the end of day with a free car wash. I love using the valet service. The team is great to work with.
Alway best service!!! Friendly staffs and fast service! High recommend this branch.
Not good!! One of the service advisors stated they did not have a loaner car available. Then at the last minute another service advisor said they did. They also got my address wrong. After already scheduling appointment at least eight days in advance.
Employees helpful. Car was not serviced since not due. Sunroof recall part replaced then sunroof replaced. Upon return to me there were three new problems-lane change, smart assist. Car back for repairs where it remains.
Efficient and friendly. Good communication. Appointments and work done when promised. Service Manager Jenn is outstanding.
Everything completed for service
Great and professional service as always!
They were professional and on time. I think I made the right choice to service my car.
Very professional and friendly. Made me feel like I was dealing with family.
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