Great service did not have to wait very long.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Buying a new car is an anxious experience when you only do it every 15-16 years. Ryan Elkins at Subaru Pacific made it low key and easy.
Nice staff ask for Yulissa Rabines she took good care of me
Thanks Santa Monica Toyota service. Good work....
Fast and reliable . Friendly staff . They took good care of me
our sales rep was awesome
Kamiran Beck was very personable, professional and never pushy. He made the transaction super easy and knew about the product line. I would definitely recommend him and we had previously never considered this brand but are super happy with our purchase and the process at the dealership
Always friendly. Nice waiting room. Work was completed two hours ahead of expected time. Great!!!
This place was simply amazing!!! Upon arriving, I was greeted with a friendly smile and handshake. Everyone I spoke to was BEYOND amazing. Yulissa simplified the process and topped it off with AMAZING customer service. I initially came in thinking I was getting a used Crosstrek, but Yulissa said "The brand new 2018 models are right around the same price." Needless to say, the rest was history. I am loving my 2018 Subaru Crosstrek. Thanks Yulissa and Subaru Pacific. You guys ROCK!!!!
Best car buying experience I’ve ever had.
I Purchased a 2018 Subaru outback. Jason Kim approached me upon my arrival at the dealership and guided me through the process of purchasing an automobile. Jason is a high energy no-pressure salesman. Jason and the entire staff was very helpful in every aspect of my purchase. I never felt pressured or pursued During the experience. I want to thank Jason Kim and the entire staff at Subaru for making my buying experience a delightful adventure.
Just ok, This dealership does have their facorite customers.
Great experiences there. They are very friendly, explain what should be done, and remind me kindly when it finished.
Flawless services
They did all the services on the promised time frame. Thanks to Erick Rodas. ( Hope I spell his name correctly)The service report is very precise and detailed . Except the rubber carpets never get washed.
Friendly staff and efficient services.
Took my Subaru Impreza Outback Sport to Subaru Santa Monica last week for routine check up. My first time here. Kathryn Black was my service writer. This was the best and wonderful pleasant experience I ever encountered checking a car in and out. If the rating system had 10 stars, I will rate her with 10 full stars. Thank you.
Fast service. Very pleased.
Pretty darn good and my breaks are super sticky now! New break fluid is crazy good (and most would never think of that).
Subaru Pacific provided me with an excellent environment and is filled with incredibly helpful and informative employees. I worked with Carlo Lavarello and he provided me with not only a stellar deal but a slew of information about the vehicles and their finance options. He really knows his stuff and goes about the sales process in a very relaxed and respectful way. Not once did I feel pressured into buying, which is a rarity in these situations. Subaru Pacific was very accommodating, it truly stands out from some of the other Subaru dealerships I've dealt with.
Great experience in a relaxed environment
Subaru Pacific provided me with an excellent environment and is filled with incredibly helpful and informative employees. I worked with Carlo Lavarello and he provided me with not only a stellar deal but a slew of information about the vehicles and their finance options. He really knows his stuff and goes about the sales process in a very relaxed and respectful way. Not once did I feel pressured into buying, which is a rarity in these situations. Subaru Pacific was very accommodating, it truly stands out from some of the other Subaru dealerships I've dealt with.
Great service. Didn't have to wait too long
Our experience at Santa Monica Subaru was for the most part a good experience. We had the pleasure to work with Vance Walden he was was very attentive and personable. We felt assured that he would be able to get us what we were looking for. We would like to also thank Frank for getting us the best percentage rate possible for our car loan. Over all we are happy with our purchase at Santa Monica Subaru.
free shuttle to drop off. great customer service
This was by far the easiest experience buying a car! I cant stand going to a dealership and Subaru Santa Monica made it quick and painless. Big thanks to Maria Cerceda and Frank Rodriguez for all the help! Really appreciate you guys!
Great People and willing to work with you to get what you are looking for.
Great job giving me a warranty service for my cracked and damaged dash -- super glad that Toyota Stands behind their products! Especially for a 13 year old car/truck
Best Experience ever!!!
Trai and Chris may my purchase experience simple, easy and stress free. What amazing decision I have ever made to go to Subaru Santa Monica. Highly Recommend these two hardworkers to anyone looking to purchase an new vehicle.
Good enough service & ok at topping off fluids. It wasn't the best service I could have had, because my 10:30 appointment took until 1pm for a simple oil change.
Great work -- still the turn around time for my vehicle was over a day and a half.
Ok service, just took forever to get things done. Diagnosed he probablem with plenty of info
they messed up my brakes while doing an service two weeks ago. I took the car back and The service adviser called me and said they will completely replace the brakes for free because they had placed my brakes in the car incorrectly. They replaced them and when i read the work order after picking up the car they had written that it was due to my aggressive driving but they have replaced it anyways as a courtesy. Next time take credit for your own mistakes, dont pin it on your customers jerks.
took them 4 hours to do a tire rotation. The shuttle only drops you off but does not pick you up when your car is ready. They did not tell me that they don't pick up. Somebody had also shuffled through my stuff in the glove box. Will not be returning here.
We had a great experience buying our Subaru Crosstrek. James Miller and staff were very friendly, helpful, informative and very professional. I would definitely recommend them to our friends and family. We love our Subaru! Joey & Amalia
Great!! Alex in the service department went above and beyond my expectations in a timely manner. One of the best
they were able to fix my tire in a great turn around time.
They told me to come back tomorrow and ended up fixing the problem before i even made it home with the shuttle. They also charged me for a repair that should be covered by toyota itself. Lastly they did not even check my tire pressure or brakes as requested. Both front tires were 5 PSI lower than the suggested PSI.
Wow. very service... much nice...
Brought my first car from Subaru Pacific thanks to my buddy Erick Rodas. He got me into a pre-owned '13 Toyota Corolla. He made the whole process easy, simple, and stress free. I would absolutely recommend to this place to anyone looking to get into a new ride.
They did a great job, but it took too long
Walked in to look at a car Was given the run around, required a Credit Application to even test drive, No pricing deal was offered and was pushed towards lease options. Asked for a different color or financing and was basically pushed out the door. Avoid this place.
Great smooth experience
I couldn't be happier with my experience at Subaru Santa Monic and Vance Walden in specific. Vance made the entire process of getting a new car enjoyable and stress free. He listened to the what I wanted and then found the exact car I was hoping to buy. The car even arrived from the factory 3 weeks early! He stayed in touch throughout the entire process and I couldn't be happier. I would recommend SM Subaru and Vance to all my friends.
Charlie Jimenez gave me a good deal on a subaru impreza! Thanks bro!
Excellent Service
I just purchased a Subaru from Santa Monica dealership and the service was excellent.My special thanks to James (GM) and Vance for being professional from start to finish.
I just came to the used car dealership to check out some used hybrid and met Tim and he was very helpful and his very honest about the car so we went for test drive and came back and I asked him for some numbers and he gave me great payment and he told me manager name FAZI made this deal happen and end of all I ce home with beautiful used car and I am very happy with the service so if you looking for used or new car please go see Tim !!!!!
I bought my latest Honda from Yuvi at Honda of Santa Monica. It is by far the best experience in auto purchasing that I've had (this is my fifth). I am very happy with my car and the entire process.
Had a good experience a few days ago at Honda of Santa Monica as I was buying my new pre-owned car. Yuvi, the gentleman who helped me, was patient, kind, pleasant and very professional in dealing with me. I am very pleased with my purchase and with Honda of Santa Monica! Go there and find out by yourself!
The assistance offered by Carlo Lavarello, a Product Specialist, was very informative and proved to be the selling point that made my decision to purchase an automobile from Subaru Pacific. There was no "high pressure" selling tactic, just a sincere and friendly conversation regarding the options available on the Subaru of my choice. The price was much lower than what my "Auto Broker" could come up with and on his advise, a deal was sealed. Many thanks to the trio of personnel who made my day an enjoyable event: Alex Daiziel, a Performance Technician & Product Specialist who took me on a test drive and explained all the features on the car, Carlo Lavarello, who dashed the concept that "all car salesmen are brash, cocky, and arrogant", and Shawn Sullivan, Sales Manager, who lived up to his promise to beat the best price I could find. Would I recommend Subaru Pacific to anyone looking for a sincere and friendly auto dealership??? Without hesitation...YES !!!
I had a great experience with a service person named Mark...
I had a great experience with a service person named Mark Lewis.He was courteous over the phone and then very pleasant and knowledgeable when I came in.Took great care of me, very fair, very efficient. I'll be back. I'd say it's about the best service I've had.
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