SERVICE ADVISER KNOWLEDGEABLE, FRIENDLY AND PROFESSIONAL VEHICLE WAS COMPLETED ON A MORE THAN TIMELY MANNER. I WOULD RECOMMEND ANY TIME!
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Always a great experience having my car serviced @ Porsche South Bay!
Prompt and friendly. Lots to do around the neighborbood
Timely service. Quick check in and my car was done about an hour later.
Everyone was very nice. They took me for a test drive, I would have bought it but it was the wrong color. I wanted a light color.
Service was thorough, efficient and very helpful.
The 2 yr service was initiated and completed as promised.
U feel like u get repped off
They stated services that were performed and they werent done. I had to take my car while on vacation to a different dealer to get the fluids topped off because it wasnt initially done.
Carfax represents the info of their advertised cars as accurate. This vehicle had a inoperative navigation system. The Navigation SD card was missing. This is a major issue. I believe CARFAX or Honda of Santa Monica boast a 160 point inspection. The manager on duty at the time said there was nothing they could do.In essence a take it or leave it attitude. Eventually I had to call the general manager. I should not of had to jump though so many hoops for a 2018 XTS Cadillac that was supposed to be in mint condition. Plus the floor mats were missing cost me $206.The sale person Reza was awesome.He tried to mitigate the issue, but the management could care less.
Too expensive. Period. Cost $340, should have been half that much.
Great! But only 4 places to do it. Quirky car
Excellent service. In and out very quickly. Would highly recommend.
No comment. Didnt see the place. I did not buy anything.
First class, professional sales people
Low key, didn’t oversell and push. Quick and fair. Great salesman and sales manager. Weak finance guy. Great prep of the car. Quick and detailed very nicely. No explanation of how anything worked- because you are an Audi shop, not a Porsche shop. I had a very positive experience and would recommend Gino to anyone.
Every friendly atmosphere and knowledgeable persons at this dealership.
First when I called someone name Alex said she could not get me in for a week so I called right back talk to another person I think his name was Francisco he was Awesome he got me in and out of there in one hour. That is why Im giving it a five star because of Francisco not because of Alex
The Best, The Best, The Best
I like their service. It took longer then usual, but it could have been because I came in at 11:00. I did have an appointment though. TiThe waiting area is very comfortable and they keep you appraised on how your car is doing. It was supposed to be a 20,000 mile appointment but since I have low miles they just changed the oil. It took over 2 hours for them to do that however. Good thing I brought a book to read.
Excellent Customer Service
Have been here a few times. Very good all around including the service itself and the service advisor.
Integrity!!!
I got the pleasure of working with Ozzi he made sure to place me in a car that met all of my needs, personal and financial. Instead of going for a sale he made sure to be very thorough so that things will be beneficial for me in the long run!!!
Helpful but Troubling
Service advisor was very helpful but the techs made some troubling errors when they recommended work that was not needed and would have been impossible to perform given they were recommending work for a hybrid car and my car is not a hybrid.
Airbag repair
Work was done fast and efficient. The service manager made my experience exceptional
2015 Avalon
It was easy, quick, and good deal
Great staff.
Routine service 18month
Excellent and fast service
They didn't note the axle or oil filter cap that are both leaking on the report that claims to look for trouble. Both are still under warranty and need to be fixed - I was informed by another mechanic and have seen the leaks myself. Toyota Santa Monica is either sloppy or dishonest, or both.
Used car purchased from them since a reputable dealer should be more trustworthy they rank 4.5 stars on google at time of writing this. They are no better than any random used car dealer. Car would not start a day after purchase. ONE DAY. Diagnosed dead battery and would not hold a charge. Dealership apparently does not even do basic vehicle inspections of simple things like the battery health. They only offered to check out the car when I reached out. Uhmmm shouldn’t you have checked the car before I bought it?!?? Maybe they are more interested in up selling extended warranties than being customer centric. Buyer beware. Won’t buy new or used from them again.
Quick and well done. Staff are great!
Informed me on service I will need soon but also about services I didnt need right away according to the scheduled maintenance log in the car manual. They were very helpful.
Very attentive and friendly service. Great surroundings to spend time while waiting for my vehicle.
Its was so bad experience
Courteous staff, professional. No complaints.
work done promptly and correctly
As always, very good customer service.
We were able to find what we wanted
Thanks to Joseph fro handling everything for us in a kind and couteous manner.
2008 Mini Copper
The salesperson keep her appointment and the vehicle was ready for a test drive. After the short test drive their were several issues pointed out about the car. Approximately 600 to 800 hundred dollars of repairs needed. Would not honor true car discount when presented to the dealership. We could not come agreement on price. They counter offered about an hour later via text by only a 100 dollars. The price drop an additional 400 dollars later that week and was still on the market. I made a purchase down the street at Mini of Santa Monica.
Prompt and professional service.
Sales people
I was interested in one of the cars and the sales lady told me that others were interested to and for me to come down soon. So I figured and someone else showed her interest then maybe they will beat me to it so I went else where!
Professional help from Aaron at Toyota
Lexus NX
Alex was helpful. However, Bianca provided information incorrectly in regards to adding additional warranty to the vehicle. Not to mention upon further review, the vehicle is overpriced for it to not include a warranty and have 55k miles.
Car Sale Offer & Dealer Experience
The sales gentleman and I agreed with the offer amount on my car. He said he would get back with me the next day. Not only did he not contact me back I called him several days after the agreed upon time frame and he was never available, just took a call, or seemed to disappear when the front desk reached him. That was very unprofessional of him and he never even called back to apologize for his behavior.
Welcoming Subaru Dealership of Santa Monica
The staff was knowledgeable and very friendly. We really didnt need much attention as we were only interested in 2 models. We got top notch service across the board and will drive cross country to buy from them again. Thank you Subaru of Santa Monica!
Great Car Buying Experience
Easiest car buying experience in my 40 years of buying cars. This was my third buy at Honda of Santa Monica and my first time buying used. Got exactly the car I wanted at a great price. Their multiple point inspection and refurbishment of the vehicle gave me a pristine as-new 3-year-old car. Love my car and love the simple buying experience.
Very attentive and friendly staff. My service was prompt and finished ahead of schedule. Nice
Unkind !
unkind and insensitive to my needs.. Actually, I shouldn't waste our time.
nice staff and service! I recommend this location for toyota service center.
Great store!
Great bunch of people working there, I would recommend this Dealership to others......
Took way long for this to get done. Simple service but took too long.
Great Service
It is always the same experience when I take my Outback in for service:1. John Jacinto meets me with a smile.2. He knows what I want and what service is needed.3. The dealership has a very comfortable waiting area that is always clean and pleasant.
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