Miguel Padella was most helpful and took special care in making my experience a good one. Glad I was able to use Uber, compliments of Subaru Pacific. With the pandemic, I really did not want to wait around in the waiting room. The main thing is that my problem was solved. A special note regarding Natalie, I hope that is her name. She was outside in the drive-thru area and she was the one who realized that it was the tire sensor control that was giving me the problem. All is well. Tks.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
My most recent experience at Toyota Santa Monica was great.
It was almost too good to be true. Everything went perfect. The sales guy was no pressure. The vehicle was solid. The weather was beautiful. I couldnt pass it up.
Miguel was very helpful and professional. Thanks.
My battery was replaced rather quickly. What I don't understand, I have 17,300+ miles on my 2015 Outback and yet this is my third (3rd) battery replacement, through no fault of my own. At one time, I was told it was a battery acid leak. This does not give me a lot of confidence that when I go to start my Outback, the battery will not be dead, AGAIN. What gives Subaru? Oh, I definitely should add that this is my first Subaru and I just love it, with the exception of this battery problem.
Victor always takes good care of my car needs and concerns.
First visit they forgot to do the recall on the car even though it was on the service ticket and we discussed it, next visit I get the car back and the dashboard is nicked up and the vents pushed in, the service person acted like oh no big deal it's normal didn't even apologize, I think the dealership doesn't car and has insane prices and the application won't let me choose one star!!!
Very quick and everything smooth as always.
Ive asked a very simple question, its the end of the year and the auto in question would naturally be depreciated. . Ive had answers that had nothing to do with my original question. If they cannot answer my question and purposely avoid answering. Guess whos not getting my money. As a consumer I'd really like a straight answer instead of avoidance
Thank you Rick, Michael and team. Gratefully Michelle
Great experience. Very quick and easy to understand. Also, pick up was on Sunday.
My rep Victor is always helpful and definitely knows his customer service. He does provide recommendations and doesnt make me feel obligated to get everything done at once to get more $$$ love taking my car to Pacific getting my car needs taken care of
I was promptly greeted by a service advisor when I arrived to drop off my vehicle. He was courteous and answered my questions regarding the scheduled service.
Fantastic customer service and a great deal on a new car. Low stress and easy all the way. If you want to have the same experience, come here.
Excellent service. Rapid and covid responsible show room and waiting areas are very open and airy and restrooms exceptionally clean
Good please but had to call Toyota care to get my replacement battery because theyre claiming its out of warranty
Best car buying experience I've had. I'm over 70 so I have a lot to compare it to. The salesman, Jeff was great to work with, signing papers was fast, under four hours for the total transaction.
efficient, friendly, lots to do around the area while you wait
The service department was friendly and professional. The dealership wait area was clean and tidy.
I received an email. Car was not available and nothing similar to buy
I had a 2:00 appointment, but they said it would be 2 hours because they were backed up. What's the point of making an appointment then. They als didn't wash my car.
Wonderful coordination and service courtesy committed by Victor Alvarez.
The new service manager Ron Reed and his team including Susan Ahn and Romualdo DeLarosa took great care of me and my VW R32!
Clean and fast service. Ive been to other dealerships and always back to the Santa Monica location
Goooood good good good good
Service Director Paul Curtin and Service Advisor Paul Hernandez made the whole experience great and made me feel like my car was special to them and that they would take real good care of it! I'm also a frontline COVID-19 worker and appreciated the nice discount they gave me as well as the way they spaced out their service clients to minimize contacts!
Straight forward drop off for routine maintenance. Very surprised at cost. Never have paid half of current charge for routine maintenance; with some , I guess, major fluid replacements.
Miguel at Subaru Pacific was great!
Work was fine. Rental car was free....Service administrator (Gary) was very helpful
Good place very happy with Mr Danny. In the service department...
Was neat and expected and timely.
Work was done in a timely manner and all aspects seem fine Loaner car was appreciated. 60K mile Interim service and car is running excellently.
Joanna, the service advisor, was helpful and communicative.
Very fun and easy experience! Love my car thanks subaru Pacific!
Texted me and were very nice. Still interested in 2018 GTS or S Boxster
Excellent service. The whole process was fast and easy!
Quick service, friendly staff. The vehicle recalls were taken care of.
Fast and friendly service
As usual, Ovy takes excellent care of my needs with professionalism and in a very timely manner. My battery needed replacement, AGAIN, this is my 3rd battery in my 2015 Outback that has a little over 17,000 miles on it. Aside from that problem, I have no problems with Ovy and the service he extends to me. Pleasure dealing with him. Helen L. Galante
Came to my place to pick up my car, highly communicative on time, very easy simple process.
Sam is a great advisor. Informative and not pushy.
I had pre approved financing and the whole process took less than 1 1/2 hours.
Great service and parts department! All work completed on time and correctly. Highly recommended.
My service advisor, Yessenia Cortez was very helpful and responsive.
Good service. Knowledgeable sakes sales people
Service was performed with the appropriate time frame and with expected quality, Chill zone also comfy with wifi and coffee; you can go to Costco or other dealerships during free time or work
Awesome cars ,great deals and good people
Great service quick easy BF worth it
You got my car in and out quickly. Good job
Fast, competent and efficient. Also extremely expensive.
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