Not overly impressed. I made and appointment and when I arrived, was told that my oil change would take 2 hours. That's confusing because I believe that's what appointments are for and oil changes don't take two hours. I waited 2 hours, didn't hear from my rep so I went to his desk. He was on the phone and didn't acknowledge me. So then I went to look for my car and it was parked in the lot, finished. I don't know for how long. I went back to his desk and he still didn't acknowledge me so someone else helped me and he was really great and took care of getting me back in my car and on my way.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Expensive but the car drove like new again.
Efficient, large operation. Courteous service people, quick turnaround on the overall service.
I made an appt online. I dropped my car off. They texted me when the car was ready. The service center was fast and efficient.
Great service; prompt and no pressure
THANK YOU TAKING CARE OF MY VEHICLE
Overcharged fir a service that was supposed to come w toyota care
Thanks for everything.You changed my fuel pump very fast.
Mike was wonderful to work with. Made the process quick and painless
Shady business practice to get you to come back to spend more money. I will only go back for recalls -now otherwise im going somewhere else
Cassidy is great and they figured it all out for me.
Poor communication from service advisor
Jay and Cassidy treated me well. I still have many concerns regarding the recurrent battery problems I have been having with my 2015 Outback. Four or Five replacement batteries over the last SIX (6) years. The battery keeps draining to completely dead. Each day when I go out to my garage and start up my Outback, I hold my breath that the battery will not be dead AGAIN and that I will have to call AAA again! I don't know what else can be done to ease my concerns that once again, the battery in my 2015 Outback will die again. I have done some research online and many Subaru Outback and Ascent owners are having the same battery problems. What gives?
Good service and they always take care of my truck thank you Santa Monica Toyota team!!!!!
I swear I drive up..someone immediately greets me and gets going on the work that needs 2 b done..its a dealership so u pay more..I just feel safer with them for now..so back 2 the staff..so friendly & helpful..fast service and they called me a lyft 2 go home 2 wait for my car..
-poor common Service took longer than expected
Jonathan was the best always helpful! Thank you for making the experience at Subaru Pacific always great!
I was very satisfied with their service. They honored the extended warranty and repaired CVT of my Subaru Impreza in a timely manner without any hassle.
Horrible they dont know what they doing they keep my Eurovan van 6 hours for just oil change
Of course overpriced maintenance cost, Vehicle Inspection Sheet unsigned by Service Technician, even Vehicle Model misidentified by Service Advisor! (Cayenne Base, not a Cayenne S Hybrid!!) Probably try next closest dealership next time...
Good job as usual...Service Director Rick Gutierrez, Service Consultant Chris Gibson and Technician Joshua Dodson all did their usual steller jobs!
Quick service and friendly staff
Always taken immediately..friendly staff..dealership prices so its high..I just rather take it to an experienced mechanic
Called the service manager the day before to make appointment for a oil change and another two recalls on the car to be fixed. Advised him my wife would be dropping off the car in the morning. He said okay Ill put you down for seven am. I advised him,that my wife had to take our six year old to school in the morning. Dont know if shes going to make it there by seven. He said no problem I put it in the notes. The next day rolls around and she was running a little late. And the adviser told her you are late and now you have to wait. Which In turn caused my wife to be late. And I was also there because they tightened the oil plug bolt so tight I couldnt get off. Which caused me to mess up the bolt. They were the last to do the service on my car. And the service advisor then want to argue about it. And on the day of he want to argue about his service person not telling my wife she had to wait because she was late. And I know for a fact that was said to my wife. Because the service before this one. I was running late because of traffic and was told the same thing. But I understood why I was told that because I forgot to call and let them know I was running late. When it was all said an done. For my 156 dollar oil change and my seventh or eight recall. The service manager never even called me back to check if everything was good now. I will never go back to this dealer or purchase a Subaru. The service is trash and the car has been a headache with all the recalls.
good prompt service and completed on time
Service representative was friendly and kept me well-informed.
Excellent service personnel. Great dealership. Lots of space and lovely facilities
Recall completed with car washes at the time promised :)
DO NOT get your car detailed here. Their vendor does a horrible job and after 4 times of trying to clean their mess my poor is looking ashy around all the plastic/rubber molding because they dont know how to detail a car.
Had to return twice to fix side mirror
No express service these days so had to make an appointment. Things went as planned and ended with a good car wash .
Lots of inconsistencies trying to make the appt. took three calls to get confirmation for recalls. One service member would say the parts are there, the other the opposite & day of the service advisor said my car didnt have recalls and they didnt have parts. Really weird experience but in the end the work was done and recalls fixed.
Excellent service and staff..never needed an appt just pulled in an got my car sorted out in a timely fashion
Great clean service area. Friendly staff. Prompt service. Provided a rental car so I wasn't stuck there all day. Highly recommend.
Great, efficient, well communicated
Left work unfinished had to bri g it to a body shop because they didnt paint part before assembling side view Morris I wasted three days in what should have taken half a day at most Wasted my time
Jonathan was awesome! Thank you for the help and great service!
Prompt and courteous though pricey service.
Oil leak was found and fixed. Victor Alvarez my Service rep. Went above and beyond getting my car repaired in good time as well as suggesting other future services to keep in mind. The staff were professional and friendly. Pacific VW on Hindry has upped their game from days of old.
No one better than Porshe to perform service on a Chevy!
Great people. Quick service
Excellent, friendly customer service with Jonathan Rodriguez! Thanks, Jonathan and team Subaru!
Excellent service Im well pleased.
An amazing experience from the time I called and spoke to Jin through purchasing and financing our new car. Everyone was great, it was clean and comfortable some of the other dealerships Ive been into were disgusting and I felt as though I was bothering the sales staff.
Would highly recommend, great dealership to get work done, they are fair and will try to help you/not overcharge you, and you get the certified Subaru mechanic working on it.
My service advisor Sue Ahn is always doing a good job. I like dealing with her a lot and I hope she will stay for a long time with Volkswagen
EVERYTHING DONE ON TIME AND FOR QUOTED PRICE
Always pleasant to deal with, friendly staff. Joanna was the best!
Service advisor was quite through asking if I had any issues. Told me what services were to be done and called to let me know the progress of work. Felt quite comfortable with them working on my Macan
Pacific VW always treats me like a VIP and provides very high quality service at a very reasonable price!
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