Great communication and service.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Fantastic customer service. Thank you to Ron and his team. I so appreciate how you worked with me. Till next time.
Fast and professional!!!!
Not very engaged could have been more thorough in explanation
They were short staffed because of Covid illnesses and I had to wait, that said, still the best experience at a dealership, EVER. Thank you.
Excellent customer service! Ask for Susan Ahn!
I wouldn't use them again because they tried to charge me twice for changing my tires.
We were given the run around. First, we were told the price listed online was incorrect and that the car was actually more expensive. When we got to the lot, the car could not be found. Finally, it was located but no keys. Also, the car had not been detailed or washed and had damage on all sides which was not visible in the photos. Not a good experience.
This dealership is unprofessional and greedy. The car was not ready for viewing and the communication was terrible. Their dealer mark-ups are totally unreasonable. Also, what they offered for my trade-in was insulting and far below market value.
After a small communication delay, my experience was "GREAT". Everybody from sales, finance and management was absolutely flawless. (Even a mechanic helped me with a small problem) My wife and I flew down from Sacramento and less then 2 hours later, we were on our way home. Thank-you for the best car experience in my life.
The service technician provided me with a detailed video inspection of my vehicle that included the underside and major components.
Service was excellent from beginning to end.
Excellent service. Great communication & returned the car back on time as promised
They take a video of the car talking as they go about the service that was done and what may need to be done in the future.
Very arrogant service managers. Reported that I was missing a wheel stud. Attempted to charge us $300 for this missing wheel stud. We later took my vehicle to our local tire shop and miraculously found said missing wheel stud in the trunk of the car. We know its the original wheel stud and NOT a spare because our wheels are painted black. The stud found in the trunk is also black and not silver. Shady characters.
Very polite. Got me in an out quickly. Thanks, Jonathan!
Scheduling was convenient and the service was awesome! Dean did everything the way I wanted!
Did not change or top up fluids or notify me of need too Causing vehicle to breakdown
Polite and finished when promised
Mario did all of the work. He is outstanding!!!
The dealership was just fantastic, right from the sales to making sure we got our baby home. They are going to be my dealer of choice for my future purchases and service needs. Highly recommended!!!!
Service advisor Chris was quite thorough And friendly car was washed when delivered after work was done
Was on a trip had a charging system issues battery needed replaced got upsold to a oil change and services that were unnescarry and got an extra 300 dollar service charge for work did not need ....will not be going back there...should have had my guard up more maybee? The service advisor aee looking for a target to upsell...
Very good and efficient service!
I would highly recommend avoiding the service department at this dealership. I understand that it’s probably not a great job but wow the process they have is terrible and the communication is absolute garbage. It’s really not hard to set expectations and respect peoples time. Whoever runs this service team needs to find a new gig.
Poor customer service don't wanna go back to that dealer again
Very professional. Great service overall.
Great customer service and communication
Fast and friendly service.
The service was very thorough and they fixed all issues on my car promptly.
Friendly and informative. Took care of my warranty and made the process a breeze. Thank you Louie in Service Dept.
Very good - only they are expensive than the Texas best prices
In and out in less time than anticipated. There were fewer customers due to being the day before a holiday.
Well done, but expensive batteries.
Had my battery replaced. They were fast & efficient
horrible customer service
Costumer service was good .
Service was excellent. The employee was extremely professional and took care of everything I needed.
Unfortunately, ONCE AGAIN I had a battery drainage problem with my 2015 Outback. I had to call AAA, again! The folks at Subaru Pacific did a complete recharge of my battery. I have put in about 4 batteries since I purchased my Outback new in April 2015. I keep getting told that I don't drive it enough. I have been lucky that each time my battery failed, my Outback has been in my garage. I definitely appreciate Laurie's & Jay's cooperation, but just wonder when this problem will occur again, which undoubtedly will happen. I have always thought of Subaru as being a reliable car company. I have my doubts now. I have no confidence when I go into my garage to start it up. I can't possibly be the only Subaru owner who does not drive their car all the time. I think back. Of course, COVID-19 has presented a problem with going out on daily trips, BUT this problem with my battery started LONG BEFORE COVID-19 ever came into the picture. Something is obviously wrong and my internet search shows that there are other Outback owners and other Subaru models, dating back to 2015, that have had this awful problem. In the many years I have been driving, I am a senior citizen, Io owned a Sienna for 15 years. I think I replaced the battery once! The folks at Subaru Pacific are a great group of people, but the folks at Subaru Corporate, should be looking into this severe problem with battery drainage. I have been advised to purchase a Trickler to help the battery from draining. I own a Subaru, why should I need a "gizmo" for my Outback? If you can hear my frustration, someone help me to feel that I do own a reliable Subaru Outback and not a "lemon." Thank you and until "next" time. Helen L. Galante, Los Angeles
First time that I got in and out under 2 hours.
I denied an extremely inflated price for 20K miles servicePaid only for oil change BUT 160 Dollars!! Absolutely ridiculous!! And waited 6 hours to do thisPEOPLE BEWARE!!!
Service was fine, pricey but fine
Great experience with quality staff
Very helpful and informative. Best customer service I have experienced with ANY business for years.
Good in every aspect, thanks for your service
No issues...everyone was knowledgeable and courteous.
I love the service at Pacific Volkswagen. In fact I love them so much I sold my 2021 VW Atlas SEL with 7900 miles because I bought it from Timmons VW in LB and they dont like to return service calls. I called more than a dozen times because they said they found a leak while replacing my tire but never returned my calls as promised. Today I purchased a 2022 VW SEL Premium R-line from Pacific VW so I never have to deal with Timmons again. Thank you Jimmy and Berdj for making this transaction so seamless!!
Speed of service was okay but but everything else from check-in to payment was fast and uneventful
Very efficient and helpful.
So grateful for the exceptional service! Truly appreciate the ease of communication from Nelson Figueroa and the service team who all help keep my Toyota In tip top shape for 7 years!
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