Did not go to. Honda sold before going Dealership contacted me quickly. Thanks
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
They spent 13.5 hours in total and still couldn't get the window running. How sad and pathetic is that? I feel the dealership is run by circus clowns who don't know their job.
I bought this car here, and have remained loyal for a reason- the incredible staff and tip top service as always!
Blair, my service rep. was very helpful in explaining what needed to be done. I also need a right rear tire which was going flat (nail) and he was able to have it replaced for me. The service was completed in an acceptable amount of time. Thank you one and all at Subaru Pacific.
Susan Ahn is the best Service Advisor! I recommend Pacific Volkswagen service to everyone. I have been going there since purchasing my 2010 CC.
People seem knowledgeable and helpful. They werr courteous and did the service in a timely manner
service was friendly, efficient, and timely. appreciated the inspection video and narrative
The staff was super helpful and my service manager was informative and made me feel very comfortable throughout the entire process.
Service specialist Mesh did a great job communicating with us and the work was completed within the promised time window
Went in with a request to removed the running boards that came with the vehicle when I purchased it used. Also, the roof rails where damaged so I wanted them removed. And lastly, I'm doing a campervan conversion and needed the second row seat trolleys removed to install a flat floor. All request were performed. Expensive to do, labor is not cheap! Overall, I'm very happy with having had it done. Very happy with Alex, my service advisor and the service department at Toyota Santa Monica!
Brandon was the best. Very professional and helpful. Thank you
Addressed Recall promptly and ensured shuttle service to work while car is serviced
They were upfront about what was to be addressed and what was done in addition to what may be needed in the near future.
Always a great experience at this location. Susan in Service I great to work with.
Service personnel top notch, fast kept me informed and checked frequently
I received fast service (general diagnostic) with recommendation to repair
My technician Andy and my service consultant Susan did a fantastic job!
Brandon was the best. I love to go to Subaru Pacific and relax at the Dealership, wait and relax while my car is serviced. Also, Calvin Tiernan is top notch and professional with a fun personality. Always, is willing to help with any questions I have about my car! I love my Salesperson, Amy, too!
Terrible customer service, they lied to me for the car i was looking for.
They where really friendly and helpful I was pleased with service and the car. They contacted me right away to set up appointment to come in and check the car. I am pleased with my purchase.
The wait time was short I loved the experience, but all that was wrong with the car I traded my car in for a new 2023 VW Jetta SE.
Diagnostics took a bit but it is the holiday season. They replaced a battery, charged and detailed the car before returning it. Mike was very helpful.
The service manager coordinated all my needs with the insurance company and service tech to complete a job seamlessly.
the service was prompt and professional, I was kept informed at every stage and follow up was rapid
very friendly helpful and made a same day appointment
Great follow up and communication by the sales staff. I ended up buying and the support team made sure to address any questions I had concerning my new vehicle.
They didn't answer my questions or send me pictures as requested.
Andy, Susan and Brock were awesome...they made me feel like a VIP and kept me fully informed throughout the whole service process!
Subaru Santa Monica were shady and amateur. I was given vague answers as to why this car was not available, was in Service, etc. although the Carfax date said Oct 5th, and the price of the car had been raised once. But I went in at the end of October - twenty days later! And they said it had just come in and was being assessed. So this Subaru Santa Monica dealership not only lied, they wasted my valuable time. Of course, they had more expensive cars if I was interested screw you, Subaru!
Excellent customer service from beginning to end! Communication was very detailed and thorough.
Simple friendly service. I liked the video that was sent.
Really like my service gut Mannual Collins.
Theresa was very helpful and courteous
Joanna was great! My service was great!
The service was done on time. Everyone is professional and knows their job.
Excellent, Thank you very much!!
Great fast service. Brought my car in they fixed it ASAP.
Awesome service. This is a great dealership.
I didnt have a service reservation but they were able to fit me in right away. Thank you!
They didnt fix anything. It is back in the shop again. Thankfully it is under warranty.
The Service Department is the best! Susan Ahn is A+!
Great service Great serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat serviceGreat service
Always friendly and great service.
Santa Monica Toyota is one the worst places you can get your car serviced. They don't have enough spaces to keep your car, So they will half-ass everything just so they can empty out their coveted Santa Monica parking spaces. If you have any warranty related issue go SOMEWHERE ELSE. This people always end up telling you there is nothing wrong with your car because Toyota doesn't pay them enough on warranty services for your car to occupy their spaces. I had an issue with part on my car. Took it to Santa Monica Toyota twice. They refused to do anything. A day later took it to a different Toyota dealer. Part was changed, problem fixed in one day!!!
Fantastic Michael and the team is very helpful very nice to work with thank you
they are an excellent shop fast in and out easy clean I have no complaints very happy with Pacific Volkswagen
They were professional and efficient
Great experience had a great time
Always friendly and great follow-up.
Service was quick, efficient and professional.
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