They were wonderful and Im very grateful
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Needed an oil change. Oil change was completed.
Service performed in timely manner with reasonable price
Everything went as planned and perfectly.
Ended up not getting all the expensive things that was suggested and went to Glendale and it was soooo much cheaper. I was very disappointed
Pleasant fast and accurate explanation of service needed. No sales pitches just honest comments. Easy to make appointment and all on time as promised.
Great service as usual, very proper and cordial,
The experience was horrible. We were there for 5 hours. One of the sales guys said that he would rather be home having dinner than deal with us. Dealership did not inspect the car and take good care of it. The was dirty inside and roof rack was not sticking.
EXCELLENT. Manual Collins is fantastic,
Jay was absolutely awesome. So knowledgeable and helped me make right decisions regarding my service. My car is better than new. Thank you.
Took much longer, about three hours,, than expected to transfer title from lease to ourselves when turning in our 2020 Forester. Other than the time delay all went well and we got the owners card from DMV in a few weeks.
New location, no inside waiting area. No coffee, no water offered or available. Service writer, Alex was knowledgeable and friendly. Average wait time for a routine 5,000 interval service
Great customer service. Clean show room and waiting area. Very nice service agents!
Had an easy and smooth time at the Santa Monica Subaru.
Easy check-in with an estimated wait time. The waiting area(s) are very comfortable and text messages kept me informed of my car's progress. All employees are helpful and pleasant. Very, very pleased with this dealership and service department.
Great customer service from start to finish! We saw the car online. We went in the same day and walked out with our car.
I never received a copy of my contract even though I was told I one would be emailed to me. When I emailed asking for it I never received a response.
Jay my service advisor is amazing. Always keeps me Updated & handles all my concerns
Love the service at this shop. Fast, efficient, friendly, respectful.
Blair and Amy are the best!
my tech said it would be done next day. It wasn't, didn't call me left for a week vacation. New person not up to speed and said would be done that day. It wasn't, then they stripped a bolt and kept it over the weekend. Then said it would be done monday morning. It wasn't. Finally picked up a week later. No mention about the error that I was getting in the car. But sold me on 5k of other repairs. When I asked about originally problem, the new guy didn't know because I didn't drop it off with him and the techs that worked on it the first day weren't there. I called back two days later to speak with the original tech, to find out. He still hasn't returned my call.
Very happy with my new Subaru and especially Kevin, who
Very happy with my new Subaru and especially Kevin, who help me a lot to choose the car for me and his support.
Pretty awesome, I went in for a oil change but ended up re-leasing a new car. Everything went smoothly although it took a long time, they tried to get me the best rate possible and succeeded. I would recommend Joaquin V. Hes the one that helped me. -Peter
Joann is always a consistent pleasure to work with!
The appointment was to replace a certain type of coolant, and this was clear when the appointment was made. Brought the car in and they said they were out of the coolant, and that it would have to be done another day.
Friendly and helpful staff. Thorough and prompt service.
The team at Hyundai Santa Monica were extremely nice and they took good care of my car. I will say that the communication about when it would be finished wasn't the best (I had to text/call four times over a day and a half before I got an answer), but it wasn't a huge deal for me. The prices are definitely higher than other places around the area, but convenience and friendliness were worth it for me.
Overpriced and just slow.
Always professional & Manuel addressed all my concerns
Great People Great service!
I wanted a to give a five starratomg because I love my Equus. I understand they are they are busy. But I feel they handled my business in a poor way. I paid over $2000 for a B service and two new Michelin tires. They held my car for an extra day to order the tires. Understandable. They promised me the car by 3 PM. at 4:30 they were still “washing“ my car . When I got my vehicle, I noticed that they had substituted a very inferior tire, which was the wrong size, in place of the tires I requested. Their explanation when I brought it to their attention was that the tires didn’t arrive. However, no one told me this before hand. I had to discover it. Completely unacceptable. My only hope is that they correct their error and make this right.
Jay was amazing in helping me secure a new lease! So personable and helpful- she made the process easy and enjoyable! Thanks Jay!
Manny was very professional and courteous. He was informative and willing to hear any of my questions or concerns.
They were professional and on time. I think I made the right choice to service my car.
Joann was excellent, very professional, friendly and experienced!
Very professional and friendly. Made me feel like I was dealing with family.
Service specialist was in top of things and communicated timely with us.
Meshlin was extremely helpful!
Pacific Volkswagen offers excellent customer service. Make your appointment with Susan Ann.
Highly professional service in maintenance and customer service.
Satisfying and Respectable
Great no issues. Quick and easy.
I couldn't have been treated any better that the customer service I received from Paul Panya. The service was completed, including a car wash, at the time I was promised, and transportation to and from was provided at no cost to me by competent Uber drivers. Thank you Paul, and thank you Porsche. Mike C
Excellent. Manual Collins is fantastic as a service advisor. He is really fair ns honest regarding services needed and their costs.
My service advisors are always so kind at this location, I also have a busy schedule and need to leave my car overnight sometimes and they always accommodate me.
It took 7 weeks for the catalytic converter to arrive. The original one was stolen off my 2012 Prius. Not the dealer's fault it took so long. This is happening to so many people that there aren't enough of these cats to go around. So, they're on back order everywhere. I would say, they could have washed the car after sitting 7-weeks on one of their outdoor storage lots. It was an awful mess!
Poor communication and broiler plate emails. Just not a personalized or good experience.
Ben was very helpful. Brakes needed to be changed and he was able to fit me in the next day
3rd annual service - Mike took great care of us, as usual!
Great and fast service. Friendly customer service.
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