pleasant and comfortable. office folks were efficient and courteous. mechanics sometimes rushed jobs but easy fixes.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Wonderful as usual! Took care of my car and the service was fast.
Outstanding! Joey was attentive and made sure everything was taken care of.
had a verry good experience
The front desk service was great. But they did not fix some of the problems that I addressed with the service manager. Now I got to go back waste a whole day. I asked them to address some .problems they told me they were addressed but they merely band-aided them.
The service manager was great. My car was ready on time.
Joey was on top of everything, solving a mysterious problem.
Quick and efficient right on time
This place has never care about their customers. I have never been serviced with respect.
Susan and Louis always make sure my needs are met at Pacific Volkswagen.
Excellent .
Best car buying experience ever! Preston (sales)was straight with me, real answers, no fluff. He was authentic. Wasnt planning to buy a car that day. But Preston didnt sell me, he understood me. Also GM made negotiations easy, contracts person was great! They were so good I want to hang out with them as friends! Truly value each of them. Also as a single female, I wanted my Dad with me (no avail). They made me forget about that & I felt they genuinely wanted to take care of me. THANK YOU!
Pacific Volkswagen charged me $995 for a smog test on the car i was purchasing. When i took it to AAA they told me it hadn't been smogged. I called these lying scum and they kept promising they would take care of it just to get me off the phone. That is when they weren't sending me to voicemails that were never returned.. DO NOT EVER LEASE OR BUY FROM PACIFIC VOLKSWAGEN. THEY ARE THEIVING SCUM.
It was good, very friendly
The service was very good.
The greeting staff was exemplary. They listened to my questions, and went item by item through the scheduled maintenance. I was able to approve each item individually. Regarding the actual work, I can only trust that your company has impeccable integrity and are tacking care of my car as best you can. There were two minor items that did not get addressed. The window not rolling up properly and filling my tires to the requested pressure.
We were deceived! We were not told the vehicle only came with one key until after we signed. We didnt ask when we began the the negotiations the sales persons walked us into an office with a hand full of keys and placed them on the table. Thus, we assumed 2 or 3 of those belonged to the car we ultimately purchased. Unfortunately that was not the case, and we are being told we need to pay over $500 for second key. They are now asking we pay half the amount. But why? The key should be free
Made car buying an ease with no headaches or hiccups very smooth and nice will continue to conduct business and recommend this dealer ship to others.
Pacific Volkswagen is the best! Ive gotten two cars from here and they always make my experience so seamless and not stressful at all! Highly recommend looking for cars here! The general manager Steve does such an amazing job and all of the sales people are great!
Great !!! Jimmy Nolte went above and beyond for me and my wife ! Hope he had a great vacation in the UK
Always quick and courteous
Bien atendido buen servicio a mi carro, lo recomiendo
Comfortable waiting area, with coffee available. Car was ready as offered.
Had to jumpstart my battery twice in one week so I thought it best to get a new one - called Toyota of Santa Monica and they fit me in the same day. I dropped it off, battery was replaced and I picked it up when it was done. Easy peasy.
Done on time & on budget thank you
The employees were friendly and overall good. But it took 5 hours to do a standard oil change,
Customer service was terrible.
Got appointment quickly, great service advisor, all work performed and car completed in the same day as requested.
Car has been in shop for about 10% of time we have owned it. Rep was fine. Car is a lemon
Super friendly staff. Great service
Customer service rep Elora provided excellent service.
These people are accommodating, professional, and work efficiently. I am familiar with working in the automotive industry, and am knowledgeable of the pricing of parts and reasonable service fees. Their pricing is fair and the work is thorough and clean. With that being said, you can have a conversation about things that can realistically be omitted for the next service visit and they will be honest and forthright. I like my Subaru and trust it with these guys, and I don't trust many companies.
It was great! I was in and out in no time
The service team at Subaru Santa Monica was helpful and efficient in serving my Outback. Excellent service.
Excellent service and courtesy.
Efficient and friendly. Good communication. Appointments and work done when promised. Service Manager Jenn is outstanding.
The service was great. Thank you!
Service advisor Michael and technician Said were terrific...a great experience overall!
Stephen was great! The whole thing was handled well and in a timely manner.
6hrs for just regular maintenance.
Friendly and helpful service from the get. Alvin was fantastic. Such a beautiful building too!
Gina was professional, helpful and the best service person I have ever worked with in many years. Thank you
Stephen was great. Super helpful
Everything completed for service
Great and professional service as always!
Service was alright, but I had to keep calling to get updates about the status of my car.
I went in for an oil change and a bulb replacement. After three hours they told me the bulb wasn't in stock and they'd order it but my car was ready they just needed to was it. Said it'd take about 15-20 minutes. Over an hour later it still wasn't back. I asked again and they said oh it's coming out now. It came out. I waited a bit more cause maybe they were busy with something else. But nothing came. Meanwhile there were half a dozen guys that worked there just standing around chatting. I finally went up to on the counter and they were like "Oh, Is your car back?" and I was like yeah it's sitting out there. I can see it. Then I had to ask them to find the keys. And now it's a week later and I've still heard nothing about the bulb. This was honestly the worst service I've ever seen. No one cares. Avoid avoid avoid
I had my car serviced (regular/routine maintenance) on August 16. Joey was my service representative, at my request. I was in and out on schedule with all my questions answered and all services provided more than satisfactorily. Ill be back for my next service I six month with, Joey hopefully. Thank you Santa Monica Subaru and Joey.
Great customer service and had a loaner for me. It was great.
Always great service here!
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