They were very friendly and helpful.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Excellent Costumer services
Attentive service, Lyft rides very helpful, and completed in good time. Cost for spark plug replacement was higher than I would have expected, but otherwise an excellent experience.
Steven was great , knowable, good personality, inform customer me that what happened and when my car will be ready.
Service was top notch. Joey Medina is an excellent service advisor. He makes sure everything is done correctly.
Fast, friendly service. Much better than my experience with the other nearby dealership service department.
With barely 2,000 miles on my car I hit a pothole that destroyed one of my tires on a Saturday. The AAA tow truck driver took me to 4 different places looking for a place that was open and also had a replacement in stock. We ended up here and since this is a temporary location, the car had to be left until they could get a tire on Monday. They were out of loaner cars, so they paid for a Lyft home and then back to the dealer when it was ready. A very good outcome and their great customer service has me committed to making them my default dealer for service.
Excellent experience, very professional and volkswagen warranty is very strong
This is my second time at this location. They listened to my concerns about the rough ride and rear suspension the first time I came. Everyone was very professional and pleasant to talk with about the car so I made this my new location.
Very disappointing!!!!!! I dont plan to use their service in the future!!!!!
They were able to solve our major electronic issues but screen display was not restored.
I received fast efficient service. Steve Mota was great. He is friendly and professional. He made sure I had my questions & concerns addressed. I received above & beyond customer service. I'm very satisfied.
Excellent care and service, also very efficient, staff very professional and friendly.
Great but expensive.. people were so nice. Gave me a loaner. So fun to drive.
Everything went very smoothly.
Everyone was very helpful and got lots of information regarding my car am really happy with my purchase !
Fast turnaround and excellent overall customer service experience.
Samuel Ruiz was incredibly ruda and indifferent. Tried to tell my issue was probably not convered under my extended warranty- wrong- said he would text me in 1.5 hrs- when I returned in 2 , he said he never said that to me. He should be working on cars or inanimate objects, and not dealing with customers.
Able to get appt quickly. they were able to put back side mirror casing that had been knocked off.
We're accommodating and forthcoming about the services nreded.
Marissa is always very good regarding servicing my needs for my Jetta. Keeps me informed and is very professional.
Friendly and professional staff.
Great experience . Efficient and took the time to answer questions .
Service was done in a quick amount of time
They are always polite and helpful
Great people to work with. Service done quickly while I waited.
I left my wallet a home & Subaru arranged an Uber to take me home Speedy,thorough work on the car
Everyone was so helpful when getting my new car. They were super knowledgeable and answered all my questions.
They were clear if what the initial assessment was and steps they would take. They were helpful in explaining what work was done and what future needs might be
Less stressful car buying experience in my life. Price negotiations were settled quickly. Dealer did not tack on any unwanted, unneeded and over priced items to the vehicle. Sales staff were pleasant and professional. The whole process from start to finish only took a few hours and was quicker then other dealers that I have experienced. The chat bot on the web site was actually useful. I would strongly consider purchasing my next vehicle from Subaru Santa Monica.
Alway best service!!! Friendly staffs and fast service! High recommend this branch.
My service technician Daniel was professional and let me know what the service would entail and what would be the next recommended service in the future.
I always bring my car to this dealership. Very welcoming. My car was finished up in a timely manner.
Mike took care of us, as usually!
The moment I walked into the dealership I was greeted immediately by my name and was given the red carpet treatment. All details were handled efficiently and smoothly. Best car buying experience EVER!!! Many thanks to Steve, and his whole team!!
Not good!! One of the service advisors stated they did not have a loaner car available. Then at the last minute another service advisor said they did. They also got my address wrong. After already scheduling appointment at least eight days in advance.
Great service , friendlier stuff, very professional!
All was fine. Routine service done well.
Great service except for one problem. After the service, the cruise control no longer works. It's always worked perfectly before. I have an appointment next Tuesday to have it fixed. Thanks, Jim Eninger
Fixed problem quickly without hassle
Service was fine, I guess, but I did not like that there was a recall a month after I leased a brand-new car. Also, I did not like that the dealer did not have the parts and that I had to get a "loaner" for FOUR DAYS!!!
Awesome servicethank you!
Ive brought my car in twice for the same problem and tomorrow Im bringing it back for the 3rd time for the same problem so at the moment Im not too happy with Subaru of Santa Monica
My appointment was 7am for the 90k service. The work was done before scheduled finish time, I got a courtesy drop and pickup and the car runs great!
over charged, and priced excessively
Susan is the best! She communicates easily with the customer and the service dept. She has been our rep for years.
I get all my auto problems fixed at this dealership. At my most recent fix I had a part replaced in my car that was not cheap. Ten miles after leaving the dealership the same warning lights that sent me to get my car checked out came back on. Turns out it was a sister part that they had suspected might also be faulty. This part and the labor involved were not cheap either. After being hesitant to pay so much for fixing what I thought wars fixed; the dealership offered to pay for the service because of my loyalty to the dealership. That really meant a lot to me. My car is now fixed and running great.
Employees helpful. Car was not serviced since not due. Sunroof recall part replaced then sunroof replaced. Upon return to me there were three new problems-lane change, smart assist. Car back for repairs where it remains.
Great service, friendly employees food
Sammy was amazing He took great care of me explained everything kept me informed and updated all times It was a great experience.
Filter by dealership or source
All dealerships (3496) Genesis Santa Monica (68) Honda Santa Monica (463) Pacific Volkswagen (619) Hyundai Santa Monica (391) Kia Santa Monica (5) Porsche South Bay (93) Lexus Santa Monica (40) Toyota of Hollywood (11) Toyota Santa Monica (394) Audi Pacific (11) Subaru Pacific (1000) Subaru Santa Monica (401) Car Gurus (118) Carfax (2892) Dealer Rater (11) Google Places (475)
API default date coverage; no explicit date range requested. Coverage is limited to reviews supplied for the configured locations.