Everything went as Joey stipulated. Attentive, timely service.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Time was taken to help us and was appreciated
Left my car dirty, couldn't get ahold of anyone when I called, nobody there prior to closing to pick up my car, terrible communication
Normally I do not leave reviews as I understand everyone's experience will be different and the approach that the managers and service advisors take for each case will be unique to each vehicle but I can honestly say I will NEVER bring my vehicle here to get service work done. Not only do they over charge for the labor and parts but when they mess up and cannot fix the mistake they have done. They are unwilling to work with you to get the issue resolved, instead they will give you the option to just not do any services and go to another shop which is ironic since wouldn't they want to have a returning customer than one who won't come back and spread the message of getting good work done? I'm no genius but last time I checked good Customer service means good customer loyalty. I will never bring my vehicle here and I can proudly say I will never purchase another Subaru again.
nice facilities, clean ample room to hang out while wating.
The best service and great customer handling. I recommend this place.
So happy there is a Hyundai place in Santa Monica now. They just opened so were not in the permanent environment. I was happy to have been able to make an appointment in a timely manner and they offer car wash at the end which is a rare treat these days.
Service was quick and efficient
Professional service walk in service no problems
The service department worked fast, addressed all of my concerns and they even gave me a ride to Marina Del Rey to visit a client while I was waiting!
New location Helpful and professional!
Very smooth experience thanks
Very thorough; communication every step of the way; Mario is great!
My service person Joey is always in a good mood. He is patient with me and explains everything. I couldn't ask for better, Customer Service!
Loved my experience! Very pleasant and easy! Great staff! No pressure!
it is ok.....................
Just bought a pre certified used WRX from Subaru Santa Monica. Rack and pinion screws were loose, they serviced the car and left it like new!
Thanks! Fast, great service!
Sammy was helpful and notified me when the car was ready
I had a great experience at the South Bay Service Department. Amazing customer service from the beginning to the end. Mr. Carlos was very professional and respectful. He listened to me very carefully and answered all my questions. The service was excellent. I will recommend Porsche South Bay and especially Mr. Carlos to all my friends. Thank you!
Unsuccessfully addressed tire pressure monitor
Transmission leak not repaired.
Easy process and nice staff
I never received the list of recommended repairs. It was supposed to take an hour. It's been two weeks. Every time I call I get the run around.
IT WAS JUST FINE THANK YOU.
Mannuel Collins was great.
Excellent service, very helpful staff, even helping arrange for a complementary rental car! Very small dealership, but mighty in my opinion!
The staff at Pacific Volkswagen is very professional. The #1 Volkswagen Dealership!!
Horrible location that makes u wait 5 hours for an oil change !!!!
The Santa Monica Huyndai service were really courteous and took care of my car right on time. I have gone to other Huyndai dealership before but by far this one was much better. They even washed my car after service which was a plus. I highly recommend them!
I did not have a service on that date. You may have not updated your records since the mileage is for my prior car. I leased a new 2023 Subaru on 9/13/23.
Great service and nice people
Everything went smoothly and I was completely satisfied. That great coffee machine in the waiting area sure was good!
The service is good (had front brakes, and rotors replaced . . . it had a lip portruding or something like that), although pricey (though expected since it's at the dealership). Engine and cabin filter replaced. They do check overall the car
serivce was good .and fast
I used their valet service and they picked up my car at my job and kept me informed the entire time regarding the service. They delivered my car at the end of day with a free car wash. I love using the valet service. The team is great to work with.
Everyone was very helpful and did a great job finding and fixing what was wrong with our car. I only wish they would go back to washing the car after they service it. I miss that.
Friendly and knowledgeable staff. Was able to wait in the lobby-customer service area where I was able to work while waiting for my SUV. Have been getting my car serviced here since 2017 and always pleased with their exceptional service
This was a 7am appointment. Check in was done quickly and all details of the work to be done was clearly explained. The service representative kept me informed during the maintenance check up. Good work and service all around.
Taidy Garcia is very helpful and great to work with. Give her a raise!!
Fair and honest service experience.
Joey and his team really took care of me. They making it hard for me to go to the other dealerships for aervice which are xloser to my residence. Superb job and great awareness with the issue.
professional, fast and no hassle service.
Terrible. They didn't fix the AC I paid to fix one ween ago
car was done super quick, they are very thorough with what needs attention
They were great. Efficient and nice.
My service at Santa Monica Subaru has always been outstanding.
Steve was fantastic. Friendly, helpful, efficient, informative. I had a super pleasant experience taking my car in for the oil change.
Joey Medina was incredibly helpful. He went out of his way to ensure that I had coverage for the unexpected tire replacement. Appreciated that the service center was able to accommodate my request to pick up the car the following day.
Efficient, friendly service Dept. Fair pricing.
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