Fadi, Quincy, and Justin were amazing to me and my family!
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Courtesy people. Answer all my questions and doubts It was an amazing experience
Very helpful after getting bad advice and service from Denver Toyota
Excellent Service from Poway Ca to SanDiego Ca to Santa Monica since The 1980s when the AZERA first came out!!! Hyundai Should come back with another AZERA. 100 percent from A to Z Performance!!! Thank You All for the Customer Service & Especially the Technicians 5 Star Service Shirley A. Altieri
Didn't know my appointment was scheduled. Told me my lease didn't cover the repair (it did)
Jay and Joanna are amazing!!!!
All the transaccion was a fraud from the beginning they change the vehicle the interest rate the total amount finance add up all kinds of fees BE AWARE
Free coffee machine while you wait.
Quick and friendly service. I went in for regular maintenance. Additional services were recommended but there was no pressure to do them same day. I also received a discount for my service which I really appreciate.
Our salesman, Chris, was very helpful in finding the right fit for us.
So nice and fast
Great customer service and friendly staff
Gave me recommendations with cost estimates and completed the work I requested in a timely manner.
Excellent customer service!
PRICE IS TOO HIGH. $600+ for an oil change. My brakes still squeak, my car was still dirty, and it took nearly 6 hours. What for? I drive 30 minutes to you all because it's the only one near me. Then I have to take a loaner out, pay for that and the gas on itwaste my entire Saturday waiting for you all to say you CAN'T fix my windshield wiper sprayer, can't fix my seat that won't adjust the height, and you don't even replace my windshield wiper blades. This was probably my last service with you all. Rates are too high, service is too slow, and there's no return value. Plus you gave me a 115k mile service and my car only has 70k mileshow dumb is that? What good is a dealership service?
Fantastic! Joanna Morgan is extremely helpful and effective and efficient. Joanna is kind, considerate and personable. I'm so glad that i have a local Santa Monica location and Joanna!
Alex, the service concierge, was 5-star, but the service wasn't. I came at 8 am for a battery replacement and agreed to a 12,000-mile inspection. Six hours later I learned a third-party device blocked the replacement. Hyundai's policy was to pay a steep fee or return to my selling dealer. Dealerships should work together for customers.
Service at Subaru Pacific is always easy and quick.
Excellent work. Ben was so helpful & sent me a video to help me program my garage door opener for my car.
I was provided with excellent customer service. I received car updates throughout the time while my vehicle was being serviced through text.
Service manager Chris was great. Helped me out a couple of issues with my certified CRV. Wait times were a little longer than I expected but overall a good experience.
Rey was just so nice to have being my service advisor. He kept me so informed and updated. I wish i had a number for corporate to call so i could give him extra thanks. I live next to the Culver City Honda but i come to the Santa Monica one because the service is just so great. Thanks again
They were efficient and effective in, performing the necessary tasks associated with my initial vehicle check up.
Earv Arias made buying the used 2025 Jetta Sport that we found online an easy experience. Connected my phone to the Jetta for me as it would've caused me a lot of brain damage doing it myself. (I'm 67.) Very accommodating, gave us all of the info about the vehicle's history, very pleasant to deal with. Berdj Hakverdian in Finance streamlined the procedure of payment so it was quick and easy. We were delighted that Chris Estrada was still there. He sold us my 2014 Passat 12 years ago.
All recall issues were completed
Justin in Service was polite and knowledgeable. Always have a fast, perfect service and will only have Santa Monica Honda take care of my SUV.
My service was awful!!! They wrecked my car for the settings to alert me to come back to them as a dealer for Service. I only signed up with this company for an extended warranty.. their prices are crazy. I want to get out of my extended warranty with them and I'm going to have to do my own research to do this because I will not allow any company to take advantage of senior citizens.
Friendly and professional service.
Fast great service
i waited 4.5 hours for an oil change. they didn't communicate with me at all despite numerous requests for an updated eta. then, they texted me to pick up my car and i waited another 30 minutes at the dealership.
Service team was great! Very attentive, communicative, and helpful.
They fixed everything under warranty perfectly, and providing a loaner car made the whole process super convenient.
I was told I needed new breaks when I took it to another mechanic he said I had plenty of breaks.
Great!! Excellent Service and personnel.
I do not recommend this dealership, my experience was the worst. I recently purchased a vehicle Subaru 2024 and drove for one day, vehicle has been at Subaru since then. Customer service is horrible. I will never purchase a vehicle from this dealership again. I will stay with my Honda, never did I have a problem for the past 30 years.
The service team was great. Fabian worked with me and kept me informed of everything. Appointment setting was easy too.
Brandon was professional & arranged assessment of my vehicle to be completed in a timely manner. I have not received follow up yet to notify me of when my new radio/monitor has come in. Please notify me when it arrives at your facility so I can arrange installation. Thank you! Susan
Good service, fine job, very expensive.
The price you quoted for brake repair was ludicrous. $5,550. I took it to my regular mechanic who charged me $550. This on top of your "losing" my car when we inquired about it last Thursday has left me with the "never take your car to a dealer for service" belief.
the only feedback I have, is that there should be a shuttle service
Service report was informative and helpful.
They did everything on time as scheduled and were polite and helpful throughout the service. Thanks CJ
Had a good experience and representative was great.
Could not make a deal despite me trading in my subaru impreza for another subaru vehicle.
Terrible!! I had text and called the salesmen multiple times with no response or delayed response. Then I explained we were coming from 2 hours away and asked if there were any accidents or scratches. He said no it was in great condition. I then confirmed the address and he said it was correct. when we arrived, the driver side door and passenger door had multiple dents and scratches that are ran along both doors. The bumper on the right side had significant damage and the fender on the right back tire had significant damage. In addition, he confirmed the wrong address and we showed up and all the doors were locked and no one was there. So unbelievably rude and inconsiderate of someone's time. not to mention my mom is 85 years old and we had to drive in an i air conditioned car to get there.
our sales rep was Roxy, she was fantastic and extremely knowledgeable and very low pressure. She really knows the Lexus brand! She was referred to us by somebody who bought a car from the dealership.
The problem still wasn't resolved. I dont think it's their fault, though. I think this car is a lemon.
Service was thorough and communication was good. Options were explained in detail.
Staff helpful and friendly. Didn't try to oversell me.
Just fine. I got the recall fix done and the oil change. There was a glitch, which is whichever service person parked my car for me to pick up left it in accessory mode. When I got there, the battery was so dead it could not be revived. Toyota replace my battery and tested everything at no charge (as was right). So I wasted a few hours and some aggravation, but all was OK in the end.
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