Honda Santa Monica service center under Fadi Awed is where I go to get my car serviced. Honest, reliable and top notch!
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Friendly service. Very good communication.
All went well. Liz was very helpful. Very friendly staff
Subaru Pacific is a great dealership. Their service department staff are always very friendly, helpful and efficient.
Susan is the best! She always looks out for the client.
Polite and efficient service. Very helpful agent
While still under the three year maintenance program they try to talk you into unnecessary premium options.
Excellent service. I highly recommend this dealership. Two thumbs up.
Service department is great it's the sales people that suck
The experience at Pacific Volkswagen was Great. I made the appointment, arrived and was immediately seen by the Service Technician and a couple of hours my vehicle was ready and I was on my way.
great service and awesome warranty!
Bad experience with the shop.
My car was ready in less than 2 hours. I would prefer getting a text, since I don't like to be interrupted answering the phone. But they left a clear message, so I just showed up to pick it up when I was ready.
Had to take my car in there three times to fix an engine issue. Very disappointed with their service team
Service was great Susan is the best
The associate was extremely helpful, the service quick and cost effective.
Reasonable time to complete the minor service, car is washed, waiting room is clean and the service advisor was very friendly and definitely will come back for the next service
Service was handled quickly and smoothly. Shay took care to arrange despite being away.
Today’s advisor Moises Bermudez did an excellent job ! He was there for me above and beyond to file claims to my warranty insurance. After 12 days of non stop communication finally I bring home my car. Very much please !
These guys go above and beyond to get you the best possible deal. I spoke with Ali the internet sales director and made everything a breeze. I also was help by ángel and Xavier all very helpful and answered all my questions. Fernando the financing director was able to get us a great deal and made everything a breeze these guys made my purchase easy and hassle free. I recommend the to anyone wanting a great deal on a vehicle.
Everything is perfect on time
They fixed my front plate without me asking! I was there for another service. I’ll definitely keep coming back.
My car was in for a recall (software issue). Christopher did a great job. He communicated with me often and the car was ready when promised. Nice work.
Professional and courteous service as one can expect from a Hyundai dealership. My ratings would have been 5 stars instead of 4 if the car had been washed.
Every interaction with Subaru Pacific - from sales to service - has been fantastic. I recommend Subaru Pacific as often as I can.
My recent service was excellent. Daniel and Tony are the best. They always take care of my Volkswagen. Thank you Pacific VW
Everything is fine, the service and the person
I liked the service, they made it very easy for me.
Rey Arellanes took the time to answer all of my questions about the repair of my 2017 CRV. I appreciated his professional manner and his pleasant personality. KW
I came in for a complementary fluid and tire check and the entire staff was so helpful and so kind and accommodating. I definitely will come back for any needs. I have for my car.
I had a situation with my vehicle Been brought out of state. And of course, in California, they have to be very special . Thanks to the Honda service provider customer service and crew. They were able to fix the problem so I could drive legally in the state. Keep up the great work until next time
Friendly and helpful. Good prices.
Fabulous Service at Honda Santa Monica Office!
I didn't have an appointment but they squeezed me in anyway. Manfred was courteous and professional. Thank you!
They were all good! Great talking with them And they deliver the car.
warranty covered all major repairs with labor
Fast and excellent service! Great Team ! And always good deal with the best prices for goods and labor !
Overall great customer service and friendly staff
Efficient, professional and polite service advisor. We will be back for sure!
Although the car was supposed to be ready for my inspection, it was not it was not even on site. Subsequently I found the car had been repainted in the rear and it wasn’t disclose until I requested the CPO report. Communication with the dealership was sketchy.
Sales supervisor was very efficient and professional
Service was friendly and professional.
The consistently high level of outstanding service to which I am accustomed.
Took care of my car quickly and excellently.
Diagnosed and corrected electrical problems.
Pacific Volkswagen was great
I have taken my cars to SM Honda for years. Never disappointed. The work is excellent & I'm never pressured to do more than necessary. The videos they send of what they are doing & why are super. When they are done, I know I'm good to go.
Subaru Pacific has been efficient with service.
Very good! Excellent service.
Did the job on time, and friendly.
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