Claudia from Honda Santa Monica was my intake person. She was nothing short of amazing! I believe she’s a true gem!! She’s very warm, knowledgeable, and more than accommodating. Thanks, Claudia!
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
They were terrible. Took far too long to fix a basic problem, and failed to communicate. When I picked up the car, the problem was only half fixed and they needed to take it back. Overcharged. Won't go back.
I had such a fantastic experience with Alex! He was communicative from the start and even helped to get my service done well earlier than I expected. Taking your car in is never the way anyone prefers to spend their Saturday, but Alex made it as easy as possible. I will request him next time I need my car attended to!! A++ service!!!
Quick and easy and they got things done.
Love location prices very high though for what services done nothing ever thrown in extra just more money from me.
The service was great. Very professional and speedy. They even finished the deal in record time. Unfortunately less than a hundred miles later the check engine light turned on. Im disappointed they missed this during their inspections. I am waiting on their response to this matter
All of the staff are so kind and friendly. I worked with them over the summer and when I came back to get work done on my car, the service advisors and techs were more than happy to help. Justin helped me- he is attentive to my requests and always works to find the solution. I highly recommend!
Tony greeted me and asked me what I needed done. I gave him the items I needed to get done. He was friendly and very knowledgeable. Gave me a time frame that it would take to get done. And he beat that time. Tony and the mechanic were great.
The person that helped me was a very present, curious and knowledgeable person, highly recommend Honda of Santa Monica and it’s personal.
Great experience with James at Pacific Volkswagen! So professional.
Service was good and staff was friendly
Very smooth process from start to finish. Steven was very helpful.
Polite and efficient good communication
Disorganized, unprofessional, and scores really low on the service center list.
The attention and service is okay, but the waiting lounge is small and a bit crowded on weekends, hope dealership will offer more seating options, and WiFi access will also be great additions.
Very nice everybody help with everything
Had to go for the battery system update, otherwise never would have gone. Poor service every time I've gone.
very efficient staff
Mr Rey Arellanes give my car good services and very helpful.
Steven was wonderful on handling my service yesterday. The communication was great!!!!
Great service. Susan was outstanding.
Great customer service. The staff was very helpful.
They do a great job. Appreciate the good experience.
Friendly and fairly quick. No frills.
Great service by Joanne who's been my service person for all my Toyotas for years. Thanks to her and ll the technicians.
Everything was completed but we experienced a lack of communication in notifying us the vehicle was ready for pickup. The inability to contact our service advisor or the dept. manager was particularly frustrating. The work was well performed but their communication system is not user friendly
The service was great and all personnel easy and friendly to talk with... I do not have any negative feedback. All better than 2 years ago. Thank Very much IA
Service people are nice, friendly and helpful. Mechanics do a good job. Everything is clean. Coffee machine is awesome. Always take a long time though, even with an appointment.
Good experience
Service was great and assistance by Justin was superb.
I didn't expect to be there 6.5 hours and the coffee machine didn't work, but other than that it was okay.
Ignored every request for an out the door price for 5 days. Eventually the truck I was interested in sold. Sales staff doesn’t care to deal with you unless you are standing right in front of them.
Fast and efficient; Susan was very helpful.
They will try to have you pay for things that you don't need, and the things you do are terribly overpriced. Avoid
Went in for 45k service. Told my rep what work I had already done, got an itemized list of what the service would entail, was able to reject what I didn't want done, and got a customer loyalty discount.
Great easy service, Friendly customer service.
The service representative could not explain my bill, how my prepaid service and 20% discount was applied/
Everything. Great staff. Friendly and most importantly competent technicians. Prices are generally fair
I had a fantastic experience getting my tire serviced here. The staff was prompt, professional, and transparent about the work needed. They got my car in right away, fixed the tire issue efficiently, and had me safely back on the road in no time. The waiting area was clean and comfortable, and the customer service from the entire team was top-notch. Highly recommend this service department for anyone needing quick and reliable car care!
Honestly is the most important thing expected!
Dealt with an emergency no start situation in a professional, timely manner and on a Saturday with a shortened schedule. Great customer service!
Sent multiple emails to purchase the Navigator. Even set up an appointment and waited for the confirmation within 24 hours (twice), and never any response back.
By far the most pleasant experience at an automotive service shop. Tony was super professional and very helpful. I definitely recommend bringing your car to get service at the Honda Santa Monica Service.
Ray is a nice guy and did a great job.
Great job; value our advisors. The bill was unexpected but the service dept was very supportive.
Love my service advisor Susan She is the best
Everything was done. Efficiently and on schedule and the staff were welcoming and informative about explaining everything
I was pleased with the service and with the person who helped me with my car service.
Friendly, efficient, and effective service made my repair easy and the experience supportive.
There’s a lot of room for better communication and customer service at this location. There was a recall letter that said it should take 20 minutes to do it, but that it ultimately depends on the dealer. When I called for an appt and later during appt confirmation, no one mentioned otherwise. I thought ok, that’ll be it plus or minus a few minutes. When I went there they said it’ll be 4 hours and they should have told me but no sorry or anything. All my plans for the day were out the door. Then, it was past 5 hours after drop off and no follow up. I called, call wasn’t returned. Called again to be told to come. The technician who was assigned didn’t say hello, welcome, thank you, didn’t explain anything, didn’t once smile or in any way engage in any friendly customer service throughout the whole interaction. It was a bit of a military style yes no interaction. Worst Honda dealer service experience I had so far. Anywhere else had always been friendly and communicative.
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