I still have no idea if there was a problem with the tires or not. No one explained anything and I tried to call the dealer to find out and no one called me back. I assume the rest of the car was fine. I will still use them but make sure I have all questions answered before I leave.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
Comfortable while waiting. TV, Snacks, Air Condition. Clean restroom.
Everything went just as expected and as I was told. The maintenance was completed on-time and the car was cleaned nicely before it was returned.
Very satisfied with service specially service person excellent
Professional and friendly! Service was competent and communication and updates were very good.
It took 3 hours to change 1 tire Definitely worst honda service center
Josh was great. After looking at few for my son, they didn't have a car on the lot we wanted. So Josh looked on-line and found one that had just come that seemed like a fit. My son test drove it and we ended up buying the car. Thanks to Josh for digging deeper. Then, we realized it didn't have the manual for the car and, after the sale, Josh ordered one so we'd have it. Very nice.
They are great! Very informative and thorough
Your staff was helpful throughout the whole process. Thanks again and yes I would recommend Santa Monica Honda!
Everything went well. I have to get used to the higher maintenance price at Subaru. The AWD maintenance is a much higher price than a FWD vehicle.
Service was excellent and staff was amazing and knowledgeable of the acts they're selling. I would recommend this dealership if you're looking to buy a Subaru.
They were prompt and finish when they said
Very professional and very helpful
The sales people were nice and helpful. The finance department messed up the paperwork. I am still waiting on the check for my trade-in and today, I received my paperwork with my middle name spelled incorrectly.
I had a service manager that was very detail oriented & attentive. His name is Alex Flores. He is a valuable employee! My wait time for my car was longer than expected. Over 4 hours.
They did what they were supposed to do
Pacific Volkswagen, Excellent job!
Very responsibility
Justin was fast, friendly & professional: most highly recommended! Andy RAWN, Prelude Owner
Outstanding service and very supportive service team, especially Jimmy Molina is amazing.
Great customer service. The representative listened to what I needed and worked hard to deliver. Thank you.
Delivered car when promised fixed. Did inspection of car to identify other issues. Confirmed with second opinion that they were correct.
Professional painless purchase. Was a great deal on this particular vehicle. Invested in 5 year FULL Warranty like leaving lot with a NEW CAR.
Very efficient first service call for my very first Honda! Tony was a delight. Quite helpful.
Nobody contacted me!
My CarPlay is still acting up my radio SiriusXM shut off, sometimes comes back on sometimes don't I'm gonna look into my next option, but I can't go back again to SANTA MONICA Toyota because they keep telling me the same thing we can't read create the problem while the problem has been happening since I drove off a lot just gotta be honest, but the car drives like a dream except for the CarPlay
My experience was great. Everyone was helpful and my car was ready in about 2 hours.
They damaged my vehicle, lost their pre inspection footage and didn't offer a loaner while working on the vehicle. Terrible client service.
Quick and easy and nice facility
Friendly and reliable neighborhood dealership!
The only reason I didn't give it a 5star is because of the car wash. Wash is fine but you get a really wet car each time. I spend a good 10 mi utes or so drying it because if you don't, you get numerous spots!
prompt, quick and fast service.
My service advisor, Susan Ahn is the best! We own VW's because we get to work with her.
I love Pacific Volkswagen! Service is fast, everything is clean, Susan is efficient and friendly. There is a little dog park nearby, great place to take your Volks!
Prompt and professional service. Jared? Greeted me within a minute of pulling up, and Justin was out soon afterwards taking my information. Justin was very thorough, and went over everything with me— I went in for basic service, and my car was ready within the time estimated.
Was charged troubleshooting for a leaking windshield wiper hose when I had informed the advisor the hose would leak and specifically in what area. Never got a follow up on my driver side mirror replacement, when it was supposedly ordered for my vehicle. Also this is the second time I complained about it. It was not replaced the first time.
Great service at this Subaru dealership always!
Service went well. Just took a little longer than expected but overall it wasn’t too bad.
Diagnosis was quick and everyone is friendly and not pushy. Prices are relatively high but that is what’s expected of a dealership. Shout out to Justin! He’s the man!!
Basically 1st time Honda buyer. Used 2021 Honda Insight. Had service tech, Rey, run diagnostics They found several items that needed service I choose the most important items for now. Left my car. As parts needed to be ordered, my car would be ready within 48 hours Which it was and I was very pleased with the service and customer support.
Claudia my advisor was professional and straight to the point as well as the other employees that helped me. This was my first time there and you get a video of what services they do and that's pretty awesome! Great service 5/5
I have a 026 Tucson Linited Hybrid and received a recall otice about the instrument panel and cameras failing. I made an appointment as soon as I could. The staff Santa Monica Hyundai Service is terrific. It wasn't their fault that it took 3 attempts to really fix it. The first try took 3 hours and the problem returned the next day. They kept it overnight the second time to make sure it was fixed and the problem came back on the third day. Finally, they had to consult with Hyundai about the best fix for it. I got my car back after 16 days. For the last one, they provided a loaner. It's been over almost two weeks and the issue seems to be fixed.
Incredible overall experience
Very good customer service thanks
People are helpful there at Subaru Pacific.
Quick and thorough, friendly staff
Great service, professional and prompt. Alex is the man!
Jay Avila was my service agent and I appreciate that he explained everything to me before proceeding with service. Also, he explained what was necessary to do now and what could be put off for my next service visit. He didn't try to up sell me on expensive unncessary service as happened at my last visit to another dealer.
It was very nice. Service department was unbelievable. I got there and they gave me an Uber to get home.
Outstanding Service in every respect. Ray was helpful and prompt.
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