The service was fast and convenient
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
The good: Service is good they do promise the estimate time that your car is going to be ready. The bad: they don’t provided any kind of shuttle or uber or Lyft to take you home
It was great. Very helpful. Didn't try to upsell me.
Great, "world class" service, knowledgeable service staff.
Worst customer service.
I won't go anywhere else! They're not pushy, they are extremely helpful, and I love my Subarus!!
Carlos Blanco at Pacific Volkswagen in Hawthorne was amazing. He provided excellent customer service to myself and my daughter. He went out of his way to make sure her car was serviced and continued to keep us updated. Thank you Carlos for all your help.
Pacific VW does a great job servicing your car. If there's an unexpected problem, like I had, Tony the service manager, is great about taking care of it personally. The team really came through for me
II was very happy with the service I received at this VW dealership. The staff is friendly and polite.
Customer service and short waiting time. Great car service.
Justin was fabulous - kind, patient, and knowledgeable. My only disappointment was that it took 4 hours to complete a regular service and I had made an appointment.
Great service and friendly staff
Service advisor tried to upsell expensive, optional services.
Colleen was fantastic. Efficient, professional and great knowledge. She communicated well, everything I needed to know. Also, love the Wifi lounge and coffee and snacks. I was able to get some work done while I waited. Thank you.
Always professional and efficient. Much appreciated.
The staff was quite wonderful and helpful. I felt that everyone was honest and to the point. I did not have to deal with any added salesy conversation. The car is wonderful! Alex and Fred treated me very well. I give them a thumbs up.
They kept me up to date regarding the status of my vehicle. Did not take long at all.
Very unprofessional will never take my car there again. Recommended changing coolant at 53,000 miles on a Honda accord hybrid. Contacted them to ask them to not do it and ask for more information like if the minder code came up on the computer or if they tested the coolant. Never called me back and still charged me. Said they didn’t have a manager and very disrespectful. Avoid this place at all cost. I bought my car hear too. Don’t buy
Got my service appt via AI asst on phone. I asked to wait. It was a routine check up. Service took a bit longer than I’d hoped, they found a flaw in my tire and replaced it free of charge. Overall easy experience and not too $$$!
Excellent service! Steve was both kind and easy to work with. Would recommend.
The personnel were friendly and very efficient.
My wife had a light pop up during her visit to LA. Jimmy and his Service Team used to be our local dealer, and they were right on it. It ended up being an easy fix, one hose. She got a loaner in the meantime and barely felt any interruption during her trip. Thanks again Jimmy!
My visit was great. The staff was very professional. They got me out of there quickly.
Very good service . They are honest and quick with fixing your problems. Thank you Honda of Santa Monica
Great Customer Service
It was a great experience. After the servicing of my car, it felt like brand new again! Great job!
Always feel looked after at Toyota Santa Monica.
This Saturday I Took my Honda to get oil change I had a great experience, Service Advisor Steve Recinos was very professional . He communicated clearly and was very helpful. I will definitely bring my car back and schedule an appointment with Mr. Recinos.
I asked Hyundai Santa Monica for an out-the-door (OTD) price on a CPO car, and they provided one. Unfortunately, the price included several add-ons that put the vehicle outside our budget, so we ultimately decided to pass.
Awe it was long but definitely worth. Everyone at Pacific Volkswagen was great truly another amazing experience. I will always bring my Tiguan to Pacific Volkswagen. Thanks for your awesome service AGAIN!
First service for my 2026 Honda Civic Si done!✅ Service was done quick and smooth. Nothing bad to say about my experience! Amazing customer service as always at Honda Santa Monica!
I requested battery terminals to be replaced and they were done. The labor was very expensive but I guess it's standard for dealerships. The old battery terminals that was supposed to be disposed of was left in the engine department. When I popped my hood, it felt right next to my battery. This was brought to the advisor, Ben's attention. Ben responded promptly and apologized, which is why I'm giving it a 3 star instead of 2. But I would not recommend this type of service given the price spent.
I made my August appt. for my 15,000 mile maintenance in July. When I arrived for my appt., no one seemed to know what I was there for even though I was on their appt. list. The first person asked if I was there for an oil change. I said no, I was there for my 15,000 mile check-up. I was then made to wait at least 10 minutes. When a rep. assigned to me finally came out, first thing he made me do was move my car forward. Then after going inside, he asked me what I was there for & if I had an appt. I said maintenance appt. Hey said, oh, for an oil change? I said no, for maintenance. He said, for your 24,000 mile maintenance? I said, no, for my 15,000 mile check-up & the mileage on my car is only 12,500 miles. After a lot of typing into his computer, he finally found 15,000 mile maintenance for my car. He said it would take 1 - 1.5 hrs. I said OK. When I received txt that my car was done, I went up to my rep's. desk & he's gone. I had to ask the rep. in the next cubicle for info. on my car. He found the paperwork & handed it to me, asked me to sign & said to wait for my credit outside. He didn't;t say how my car had done. If anything was wrong, or if all things were good. I had to ask how it the check-up went. He said good. Nothing about what they did: filter change, tire rotation, oil change, NOTHING! I go out to wait for my car & after waiting for 5 minutes, I see my car going to the car wash! Not ready at all. So I waited another 10 minutes, outside with my dog. And I don't even know if my car was maintenanced correctly at all. I have had an issue with maintenance before, where Subaru Pacific forgot to tighten my oil cap on so that I drove all the way home to Las Vegas with oil leaking all the way & then had to take my car in to have oil redone & reserviced. And I'm not sure if it's mu imagination, but my car does not seem to be running at optimum performance. Acceleration has not been as good as before. Maybe it's time I switched dealership...
Excellent service experience. No wait upon arrival. Quick service to car and ready when promised .
Fast and efficient service, and the service adviser Ben was great.
Personal muy amable me atendieron muy bien
Had my car serviced at SM location. Justin is the man. Took care of my car the second I got there. Made sure everything was done right and on time. Thanks brother.
Moises was very responsive and helpful. He's quite friendly as well as being knowledgeable. He was a great help. Everything went as planned.
All good see them next Time always my favor place
positive experience -- Jimmy Molina communicated well thru the process.
The job was accomplished. I got good feedback, and I brought the car back in a couple days later for a much-needed brake job.
Always good service agent very knowledgeable
Brought in for oil change and TPMS replacement. Recommended that all 4 sensors replaced it only 1 was. The next day after service complete, the TPMS warning light returned.
Very professional attention by Taidy Garcia who solved my car issue in a very short time.
Fantastic service with very friendly staff
Service advisor Justin very courteous, efficient and knowledgeable.
Everyone I dealt with....EXCELLENT !!!
Very friendly and knowledgeable.
Always a great experience. Love how Subaru Pacific employees are always available for questions and are always so thorough.
Excellent, friendly, and fast service. They may allowance for my last free service and adjusted my appointment time to fit my schedule. Relaxed in the lounge using WiFi to catch up on emails.
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