Everyone was very professional and kind.
LAcarGUY customer reviews
All dealerships · 3496 written reviews · Updated 2026-11-13T14:01:35.993Z
The issue with the car was not resolved and there was no interest whatseoever by the dealership to address it.
Friendly staff but they need to check fluid levels before recommending service that doesn’t actually need to be done and then not refunding me the entire amount. This has happened at multiple dealers so I’ll probably stop going to dealer service centers.
I liked the service and I like the people that work there!
Professional and efficient. Provided Lyft service for ride home.
Service prompt and articulate communication
The team at Santa Monica Toyota was filled with expert mechanics and knowledgable kind people in every position. I called them from the tow truck after an accident and the first person I spoke was detailed and had a kind, reassuring manner. They did an excellent job!
Service was All Good, timely & service person was professional.
work was completed as requested and work completed timely with phone contacrt made by advisor when finished
I really enjoy this location. It's cozy and offers a variety of teas (not a coffee drinker, but even more coffee options) and snacks. I don't mind waiting for my car at Subaru Pacific because the staff is exceptionally friendly, the sitting area is lovely, and my car is in much better condition afterward.
Annual service a d inspection completed and two new front tires. Done in 1 1/2 hours.
none, everthing is good and quick
The speed at which the dealer got my service done was impressive!
Very enjoyable experience getting my certified pre-owned CRV serviced in Santa Monica! Helpful and efficient staff. I’ll be back!
Service took all day for regularly scheduled maintenance. Then it wasn't completed. My car still displays service maintenance required. I'm still getting emails about scheduling the same service from other dealers as well. Ultimately, the service was incomplete.
Poor service, bad customer service
The sales rep Erv was great and knows how product and is not pushy at all and we appreciated his demeanor and non aggressive approach as many do and make the customer put off.
The work was done in a timely manner. Communication was also timely. Susan (my service advisor) followed through on all my car's needs. Great service as always, but I do miss the convenience of the Santa Monica location!
I'm so happy with Toyota of Santa Monica that I will make it my go to dealership.
Joanna Morgan is the best, so kind, attentive and always there to help
Great. Don't ask me to write more for a review.
It would've been nice if the sales manager who's sold me, the extended warranty on my car would have explained everything while I was sitting in his office instead, he was distant. I'm still confused as to what was done to my car and what was NOT.
We feel the everthing is nice.
They make it easy by being open on a Sat.
Steve, my service advisor, was very helpful and nice. Previously, the service advisor assigned to me was quite rude. It seemed to me like she didn’t like what she was doing. Steve is unlike other service advisors that I had in the past. And he would call me up for updates. Thank you to him.
Everything was as promised, service team was exemplary
Great service! everything was very smooth
Great customer service and efficiency! Weekend staff was very accommodating
Great service Ray is fantastic. :)
Great service
Excellent Job, Alex was awesome
I had no problems so I guess I would recommend.
Rishay is the one that sees to my car, and she is very personable and super nice. Thank you Rishay!
Rick was very helpful
Honda of Santa Monica fixed my air conditioning for more than $3,000. The work entailed removing the dashboard. Now, the right & left seat warmers switches don’t light up, the glove compartment door drops open instead of opening slowly, and the Honda Clarity handbook is missing. What gives? Chris M. is helpful. I’m counting on this technician’s generosity and customer advocacy to solve my concerns in the morning.
Sales people had a bit of an attitude
I made an appointment for a long-awaited recall remedy repair but the parts were not in stock when I arrived for my pre-scheduled appointment. I was notified the parts were in the next day, so I made a second appointment to come in. When I called the day before I was told the parts were still not all in. I'm hoping third time's the charm.
Came in for a oil change and check of systems in advance of a trip. I had forgotten that I signed up for the car care package, which meant that the service was totally free! Also, I was able to wait while they completed the service in under two hours- all in all a great experience and of course I love my Honda CRV.
Zero Technicians that doesn’t know what they’re doing
Great service center they were fast and the prices are fair very happy
Excellent service from my advisor and overall. Thank you.
I spend 5k and they did not clean the car. I know this extra but it you have the car for a week and a half and spend so much money it would be nice to get a carwash thrown in. The service manager was very nice.
They didn't wash my car. Quick service and good communication.
They were upfront, fast and very nice.
I liked that they record a video of your vehicle while inspecting it. It reassured me they wouldn't come up with bogus claims or charges.
The service is good and performed in a timely manner. Daniel is a great service person.
Fast quick service Great customer service
Customer service and attention to detail is excellent. Friendly and knowledgeable .
I had an appointment for an oil change at 20:30 am. Had to wait approx 2 hrs.before my car was taken. They did a good job. Told me it's best to come very early in the am so wait will not be so long.
I absolutely love Honda Santa Monica! Thank you for taking care about me for all these years.
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